CIS-DF Exam Preparation

Certified Implementation Specialist - Data Foundations

Official Exam Page ↗Official Study Guide ↗Practice Questions (171+)

Exam Details

60
Questions
90 min
Duration
70%
Passing Score
$0
Exam Fee

Exam Blueprint

ServiceNow Official Exam Blueprint
DomainWeight
Govern
  • • Implement CMDB Health dashboards and KPIs
  • • Configure data certification processes
  • • Set up lifecycle management
  • • Implement remediation workflows
35%
Insight
  • • Use CMDB Query Builder for analysis
  • • Build dashboards and reports
  • • Implement CMDB 360 and Unified Map
  • • Analyze impact and dependencies
20%
Ingest
  • • Import CI data using Import Sets
  • • Configure Service Graph Connectors
  • • Implement IRE (Identification and Reconciliation Engine)
  • • Handle data normalization and transformation
19%
Configuration
  • • Configure CMDB schema and CI classes
  • • Set up identification rules and reconciliation
  • • Manage CI relationships and dependencies
  • • Configure CMDB Workspace
15%
CSDM Fundamentals
  • • Understand CSDM framework and layers
  • • Map services to CI relationships
  • • Implement service lifecycle management
11%

Study Plan

Focus on high-weight topics first for maximum impact. Topics are ordered by exam weight.

1

Govern

35% weight

Apply health KPIs, governance processes, lifecycle controls, data certification, and remediation for trusted CMDB data.

Key Concepts to Master:

CMDB Health KPIs (Correctness, Completeness, Compliance)Health scores and dashboardsData certification schedules and templatesLifecycle management (tangible/intangible)Retirement definitions+5 more
Practice (60 questions)Learn Concepts
2

Insight

20% weight

Use Query Builder, dashboards, CMDB 360, Unified Map, and reporting tools for CMDB data analysis and impact assessment.

Key Concepts to Master:

CMDB Data Foundations dashboardFeature adoption levelsCMDB Query BuilderCMDB 360 experienceMultisource Data Preview+5 more
Practice (36 questions)Learn Concepts
3

Ingest

19% weight

Import, normalize, and reconcile CI data using IRE, Service Graph Connectors, import sets, and integration tools.

Key Concepts to Master:

Identification and Reconciliation Engine (IRE)Identification rules and entriesReconciliation rulesCI reclassification (upgrade/downgrade/switch)Service Graph Connectors+3 more
Practice (33 questions)Learn Concepts
4

Configuration

15% weight

Build and manage CMDB schema, CI classes, identifiers, relationships, CSDM data model setup, and CMDB Workspace configuration.

Key Concepts to Master:

CMDB schema and class hierarchyCI Class ManagerCI relationships and typesCSDM Foundation domainCSDM Service Delivery domain+3 more
Practice (29 questions)Learn Concepts
5

CSDM Fundamentals

11% weight

Apply the Common Service Data Model (CSDM) to organize services across their full lifecycle.

Key Concepts to Master:

CSDM data domainsFoundation domainService Delivery domainService lifecycle stagesService Instance (cmdb_ci_service_auto)+3 more
Practice (13 questions)Learn Concepts

Required Courses

Official Now Learning courses that cover the exam content.

REQUIRED8 hours
CMDB Fundamentals
Core CMDB concepts, CI classes, and configuration
configurationingest
↗
REQUIRED4 hours
CSDM Fundamentals
Common Service Data Model concepts and implementation
csdm-fundamentals
↗
REQUIRED4 hours
CMDB Health
CMDB health metrics, KPIs, and remediation
govern
↗

Recommended Courses

RECOMMENDED8 hours
Discovery Fundamentals
Automated CI discovery and population
↗
RECOMMENDED4 hours
Service Graph Connectors
Third-party data integration with Service Graph
↗

Official Documentation

ServiceNow docs pages that map to the exam domains.

📄
CMDB Overview
configuration
↗
📄
CI Class Manager
configuration
↗
📄
Identification and Reconciliation
ingest
↗
📄
Service Graph Connectors
ingest
↗
📄
CMDB Health
govern
↗
📄
Data Certification
govern
↗
📄
CMDB Query Builder
insight
↗
📄
Common Service Data Model
csdm-fundamentals
↗

Prerequisites

  • •ServiceNow CSA certification
  • •Understanding of CMDB concepts
  • •Familiarity with Common Service Data Model (CSDM)

Real Experiences

Insights from 5 real test-takers who took this exam.

📊Difficulty
Hard

Medium to hard. Heavily scenario-based with similar-looking options.

⏱️Time Pressure
High

Many users finish with seconds to spare. Scenario questions take time to analyze.

Key Insights

What test-takers wish they knew before the exam.

  • 1Only 7-8 straightforward theory questions out of 75 — the rest are scenario-based
  • 2Tests 'why' not just 'what' — understanding reasoning is critical
  • 3Heavy focus on CMDB Workspace navigation and where to find modules/playbooks
  • 4CMDB Health Dashboard KPIs and when to use each
  • 5CSDM layers and practical application, not just definitions

Common Gotchas

Watch out for these tricky areas.

⚡Options look extremely similar — need to understand subtle differences
⚡Navigation questions ask about specific workspace locations
⚡Discovery relationships and data accuracy nuances
⚡CI lifecycle states and when each applies

Pro Tips from Those Who Passed

✓Complete ALL knowledge checks and labs in NowLearning paths — don't skip them
✓CMDB Health Deep Dive is frequently cited as essential by those who passed
✓Practice navigating CMDB Workspace in a PDI — know where modules live
✓Understand the 3 KPIs: Completeness, Compliance, Correctness
✓For online proctored: disable Docker, VMs, and background dev tools well in advance
✓Official courses cover ~60-70% — supplement with Health Deep Dive and hands-on practice

What Test-Takers Are Saying

Honest feedback from people who took the exam.

The exam is indeed really hard, lots of scenarios and drag and drops. For me what worked is that I did all NowLearning path for CMDB/CSDM with all knowledge checks/labs. Those are really helpful.
✓
Passed2025-12

via Reddit

I Failed CIS - Data Foundations exam after a long preparation using only ServiceNow Course material. I was not expecting this result, the exam felt very long (it took me the whole 1h30).
!
Did not pass2025-12

via Reddit

The exam imo is really hard, has a lot of scenarios and drag and drops etc. Also a lot about navigating through workspaces and where to find particular modules/playbooks.
✓
Passed2025-11

via Reddit

Out of 75 I merely got 7-8 straightforward theory-based questions. This is not a theory-only exam. It expects you to think like an implementer, not just someone who has memorized definitions.
✓
Passed2025-12

via ServiceNow Community

Scenario-based questions take time to read, analyze, and eliminate options. I was answering questions until the very last 30 seconds. There was no room to casually review all answers at the end.
✓
Passed2025-12

via ServiceNow Community

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