CIS-DF Certification

CSDM Fundamentals Questions

Apply the Common Service Data Model (CSDM) to organize services across their full lifecycle.

13 total questions3 free questions
All CIS-DF Questions

About CSDM Fundamentals

CSDM Fundamentals covers the Common Service Data Model — ServiceNow's standard framework for organizing service-related data in the CMDB. It defines domains (Foundation, Design, Sell/Consume, Manage Technical Services, Manage Business Services) and lifecycle stages for services.

Why This Matters for Your Exam

CSDM Fundamentals accounts for 11% of the CIS-DF exam. While it's the smallest domain by weight, understanding CSDM is essential because it provides the conceptual framework that organizes all CMDB data.

Key Concepts to Master

Master the CSDM domains and what data lives in each. Understand the service lifecycle (Design → Build → Deliver → Operate). Know key tables like Service Instance (cmdb_ci_service_auto), Business Service, and Technical Service. Understand CSDM version changes (especially the CSDM 5 relabeling).

Exam Tips

Remember that Service Instance was previously called Application Service (CSDM 5 change). Know which domain each type of CI belongs to. Understand the difference between Business Services (consumer-facing) and Technical Services (provider-facing).

Practice Questions

23 questions available
1
knowledge

What is the primary purpose of the Common Service Data Model (CSDM)?

ATo replace the CMDB with a new database structure
BTo provide guidance on where to place data in ServiceNow for maximum value
CTo install new applications that manage service data
DTo create custom tables for each customer's unique needs

👆 Click an option above to select your answer

2
understanding

What is 'technical debt' in the context of CSDM implementation?

AThe cost of purchasing ServiceNow licenses
BThe effort required to rework customizations that don't align with CSDM standards
CThe time needed to train users on new features
DThe budget allocated for IT infrastructure upgrades

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3
knowledgeSelect all that apply

Which three pillars are essential for managing data successfully according to CSDM? (Select all that apply)

AIngest - bringing data into the system
BGovern - managing data lifecycle and structure
CInsight - using data for operational and strategic activities
DExport - sending data to external systems

👆 Click an option above to select your answer