ServiceNow Exam Blueprints

Official exam specifications and domain breakdowns for all ServiceNow certifications. These blueprints are published by ServiceNow and outline exactly what's tested on each exam.

Foundation & CMDB

CSA

Certified System Administrator

60 questions • 90 min • 70% to pass

CIS-DF

Certified Implementation Specialist - Data Foundations

60 questions • 90 min • 70% to pass

Developer

CAD

Certified Application Developer

60 questions • 90 min • 70% to pass

Architect

CTA

Certified Technical Architect

60 questions • 120 min • 70% to pass

Platform Owner

CPOA

Certified Platform Owner Associate

70 questions • 90 min • 70% to pass

IT Service Management

CIS-ITSM

Certified Implementation Specialist - IT Service Management

60 questions • 90 min • 70% to pass

Customer & Field Service

CIS-CSM

Certified Implementation Specialist - Customer Service Management

60 questions • 90 min • 70% to pass

CIS-FSM

Certified Implementation Specialist - Field Service Management

60 questions • 90 min • 70% to pass

Human Resources

CIS-HR

Certified Implementation Specialist - Human Resources

60 questions • 90 min • 70% to pass

IT Operations Management

CIS-Discovery

Certified Implementation Specialist - Discovery

60 questions • 90 min • 70% to pass

CIS-SM

Certified Implementation Specialist - Service Mapping

60 questions • 90 min • 70% to pass

CIS-EM

Certified Implementation Specialist - Event Management

30 questions • 60 min • 70% to pass

Security Operations

CIS-VR

Certified Implementation Specialist - Vulnerability Response

60 questions • 90 min • 70% to pass

CIS-SIR

Certified Implementation Specialist - Security Incident Response

60 questions • 90 min • 70% to pass

Governance, Risk & Compliance

CIS-RC

Certified Implementation Specialist - Risk and Compliance

60 questions • 90 min • 70% to pass

CIS-TPRM

Certified Implementation Specialist - Third-Party Risk Management

60 questions • 90 min • 70% to pass

IT Asset Management

CIS-SAM

Certified Implementation Specialist - Software Asset Management

60 questions • 90 min • 70% to pass

CIS-HAM

Certified Implementation Specialist - Hardware Asset Management

60 questions • 90 min • 70% to pass

Strategic Portfolio Management

CIS-SPM

Certified Implementation Specialist - Strategic Portfolio Management

60 questions • 90 min • 70% to pass

Service Provider

CIS-SP

Certified Implementation Specialist - Service Provider

60 questions • 90 min • 70% to pass

Analytics

CIS-PA

Certified Implementation Specialist - Platform Analytics

60 questions • 90 min • 70% to pass

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About Exam Blueprints

Exam blueprints are official documents from ServiceNow that detail the knowledge domains, weightings, and objectives for each certification exam. Review the blueprint before studying to understand exactly what topics you need to master.

Note: You'll need a Now Learning account (free) to access the blueprints. Blueprint content is updated with each ServiceNow release.

Ready to start practicing?

Our practice questions are aligned with the official exam blueprints.