CIS-SAM - Certified Implementation Specialist - Software Asset Management
The CIS-SAM certification validates your expertise in implementing ServiceNow Software Asset Management for license compliance, software metering, and optimization.
By the SNReady teamLast reviewed
ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%. Exams are registered and paid for in ServiceNow University, scheduled through Pearson VUE (source).
Exam Domains
From Official BlueprintThe CIS-SAM exam covers these key areas (per the official ServiceNow exam blueprint). Master each domain to maximize your chances of passing.
Software Asset Core Overview & Fundamentals
Software asset management basics, process architecture, and recommended practices
Data Integrity – Attributes and Sources for the Data
Importing data, software discovery, normalization, and content services
Practical Management of Software Compliance
Products and models, license metrics, entitlements, allocations, and software reconciliation
Operational Integration of Software Processes
Contract and change management, service catalog, procurement, and software remediation
Extending SAM
Software model lifecycle, retirement, installation optimization, reporting, and maintenance
Practice by Topic
Focus on specific areas to strengthen your weak points.
SAM Overview & Fundamentals
Software asset management basics, process architecture, application overview, and recommended practices.
Data Integrity & Sources
Importing data, software discovery, normalization, content services, and publisher packs.
Software Compliance Management
Products and models, license metrics, entitlements, allocations, software reconciliation, and BYOL.
Operational Integration
Contract and change management, service catalog, procurement, software reclamation, and demand management.
Extending SAM
Software model lifecycle, reporting, SaaS License Management, optimization, and third-party integrations.
Sample Practice Questions
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- Timed mock exams
- Personalized study plan generator
- Detailed explanations
- Lifetime access — never expires
- Future updates included
15 free questions available to try first • One-time payment, no subscription
Prerequisites & Preparation
Prerequisites & Recommended Experience
- 1CIS-DF (Data Foundations) certification, required before you can register for this exam
- 2ServiceNow CSA certification (recommended)
- 3Software asset management experience
- 4Understanding of license models and compliance
Exam Format
- •Multiple choice and multiple select
- •Registered and paid for in ServiceNow University, scheduled through Pearson VUE
- •Official blueprint KB0011570 v10.0, updated January 2026
CIS-SAM Study Resources
Everything you need to prepare for the CIS-SAM certification exam
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Read article →ServiceNow Certification Cost in 2026: Exam Fees, Retakes, Training, and Is It Worth It?Sourced 2026 ServiceNow exam fees ($300 CSA/CAD, $450 CIS), retake fees and waiting periods, training costs, the CIS-DF prerequisite, example budgets, and when certification is worth it.
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