Open ServiceNow practice question dataset

Download

The dataset is also on GitHub. Prefer to query it from an AI assistant? The same data is behind the free SNReady MCP server.

What's in it

CSA is complete: every CSA question SNReady has. The other certifications are samples; the full banks and timed mock exams are on each certification page.

Example record

{
  "certification": "CSA",
  "question": "A new agent wants to find the items they recently viewed and to switch into the configurable workspaces they can access. Which TWO Next Experience Unified Navigation menus support these tasks?",
  "options": [
    {
      "id": "a",
      "text": "Favorites"
    },
    {
      "id": "b",
      "text": "History"
    },
    {
      "id": "c",
      "text": "User menu"
    },
    {
      "id": "d",
      "text": "Workspaces"
    },
    {
      "id": "e",
      "text": "Notifications"
    }
  ],
  "correct_answers": [
    "b",
    "d"
  ],
  "explanation": "The Next Experience UI lets you navigate to and save important resources with the Favorites, History, and Workspaces menus. The History menu is where you find your recently-viewed items in a single menu, and the Workspaces menu lists the workspaces you have access to so you can switch between classic environment applications and configurable workspaces. See https://www.servicenow.com/docs/r/platform-user-interface/next-experience-landing-page.html",
  "...": "wrong_answer_explanations, references, domain, topic, url"
}

License

Creative Commons Attribution 4.0. Share and adapt the questions, commercially too, as long as you credit SNReady with a link to snready.com.

These are original practice questions, not real exam questions. They are drafted with AI assistance from the public ServiceNow documentation, and human review is still in progress. Spot a wrong answer? Open an issue on GitHub. SNReady is not affiliated with ServiceNow. ServiceNow and the certification names are trademarks of ServiceNow, Inc.