CIS-SPM - Certified Implementation Specialist - Strategic Portfolio Management
The CIS-SPM certification validates your expertise in implementing ServiceNow Strategic Portfolio Management (formerly ITBM) for portfolio planning, demand management, and resource optimization.
Exam Domains
The CIS-SPM exam covers these key areas. Master each domain to maximize your chances of passing.
SPM Implementation Overview
Understanding SPM application architecture, implementation approach, key stakeholders, and integration with other ServiceNow applications
Idea and Demand
Idea management, demand intake process, assessment criteria, scoring and prioritization, approval workflows, and idea-to-project conversion
Project Management
Project creation, templates, work breakdown structure, task management, dependencies, milestones, project workbench, and risk/issue management
Resource Management
Resource pools, allocation methods, capacity planning, utilization tracking, resource requests, and conflict management
Timecard Management
Timecard configuration, submission workflows, approval processes, time entry rules, and project actuals integration
SPM Financials
Budget management, cost tracking, benefit tracking, ROI calculations, financial plans, and cost breakdown structures
Portfolio Planning Workspace
Portfolio visualization, bubble chart analysis, scenario planning, optimization, constraint management, and what-if analysis
SPM Platform Analytics & Dashboards
SPM dashboards, Performance Analytics, key performance indicators, portfolio health metrics, and executive reporting
SPM Better Together
Integration with ITSM, Change Management, CMDB, GRC, Agile, and third-party systems
Practice by Topic
Focus on specific areas to strengthen your weak points.
SPM Implementation Overview
Understand the Strategic Portfolio Management implementation approach and key configuration decisions.
Idea and Demand
Configure and manage the intake process for ideas and demands, including assessment and prioritization.
Project Management
Master project creation, planning, execution, and monitoring within the SPM framework.
Resource Management
Configure and manage resource allocation, capacity planning, and team assignments across projects.
Timecard Management
Configure timecard submission, approval workflows, and integration with project and resource tracking.
SPM Financials
Configure financial management including budgets, costs, benefits tracking, and ROI calculations.
Portfolio Planning Workspace
Use the Portfolio Planning Workspace to visualize, analyze, and optimize project portfolios.
SPM Platform Analytics & Dashboards
Configure and use SPM dashboards and analytics for portfolio and project performance monitoring.
SPM Better Together
Understand how SPM integrates with other ServiceNow applications for enhanced capabilities.
Sample Practice Questions
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15 free questions available
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Prerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2Strategic portfolio management experience
- 3Understanding of project and portfolio management
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
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Begin with our free questions to assess your current knowledge level.