Idea and Demand Questions
Configure and manage the intake process for ideas and demands, including assessment and prioritization.
About Idea and Demand
Ideas and Demands represent the intake mechanism for potential work. Ideas capture innovation proposals while Demands represent work requests that need assessment before becoming projects.
Why This Matters for Your Exam
Idea and Demand covers 18% of the CIS-SPM exam. This is the entry point for work into the SPM system.
Key Concepts to Master
Master the idea submission and assessment workflow, understand demand management configuration, and know how items progress to projects.
Exam Tips
Know the difference between ideas and demands. Understand the assessment process and criteria. Focus on the workflow from submission to project creation.
Practice Questions
11 questions availableWhat is the primary purpose of the Demand Management application in ServiceNow?
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To what types of work items can a qualified demand be promoted? (Choose FOUR)
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