CIS-HR - Certified Implementation Specialist - Human Resources
The CIS-HR certification validates your expertise in implementing ServiceNow HR Service Delivery applications, including employee service center, case management, and HR workflows.
By the SNReady teamLast reviewed
ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%. Exams are registered and paid for in ServiceNow University, scheduled through Pearson VUE (source).
Exam Domains
From Official BlueprintThe CIS-HR exam covers these key areas (per the official ServiceNow exam blueprint). Master each domain to maximize your chances of passing.
HR System Architecture
ServiceNow HR plugins, HR table structure, and application scoping
Core HR Applications & Employee Center
Users, groups, skills, roles, assignment rules, HR services, catalog items, record producers, and Employee Center branding
HR Journeys & Lifecycle Events
Lifecycle events, journeys, activity sets, trigger conditions, activities, audience, and activity field mappings
Security & Data Protection
Platform security, role-based security, contextual security, delegated developer role, and HR data protection
Practice by Topic
Focus on specific areas to strengthen your weak points.
HR System Architecture
ServiceNow HR plugins, HR table structure, and application scoping.
Core HR Applications & Employee Center
Users, groups, skills, roles, assignment rules, HR services, catalog items, record producers, and Employee Center branding.
HR Journeys & Lifecycle Events
Lifecycle events, journeys, activity sets, trigger conditions, activities, audience, and activity field mappings.
Security & Data Protection
Platform security, role-based security, contextual security, delegated developer role, and HR data protection.
Sample Practice Questions
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- ALL certifications included
- All practice questions
- Timed mock exams
- Personalized study plan generator
- Detailed explanations
- Lifetime access — never expires
- Future updates included
15 free questions available to try first • One-time payment, no subscription
Prerequisites & Preparation
Prerequisites & Recommended Experience
- 1ServiceNow CSA certification (recommended)
- 2HR Service Delivery implementation experience
- 3Understanding of HR processes
Exam Format
- •Multiple choice and multiple select
- •Registered and paid for in ServiceNow University, scheduled through Pearson VUE
- •Official blueprint KB0011654 v8.0, updated July 2026
CIS-HR Study Resources
Everything you need to prepare for the CIS-HR certification exam
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Related Articles
Complete CIS-HR study guide with all 4 exam domains explained, study strategies, key topics, and practice questions for the HR Service Delivery certification.
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