[ { "slug": "csa", "name": "CSA", "full_name": "Certified System Administrator", "category": "foundation", "level": "entry", "exam": { "questions": 60, "duration_minutes": 90, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 300, "format": "Multiple choice and multiple select" }, "prerequisites": [ "6-12 months hands-on ServiceNow experience", "ServiceNow Administration Fundamentals course (recommended, not required)", "Access to a Personal Developer Instance (PDI)" ], "domains": [ { "name": "Platform Overview and Navigation", "slug": "platform-overview-navigation", "weight_percent": 7, "description": "The ServiceNow platform, its capabilities and services, the instance, and Next Experience Unified Navigation.", "objectives": [ "ServiceNow Platform overview", "Platform capabilities and services", "The ServiceNow Instance", "Next Experience Unified Navigation" ] }, { "name": "Instance Configuration", "slug": "instance-configuration", "weight_percent": 10, "description": "Installing applications and plugins, personalizing and customizing the instance, and the platform's common user interfaces.", "objectives": [ "Installing applications and plugins", "Personalizing/customizing the instance", "Common user interfaces in the Platform" ] }, { "name": "Configuring Applications for Collaboration", "slug": "configuring-applications", "weight_percent": 20, "description": "Lists, filters and tags, list and form configuration, task management, Visual Task Boards, dashboards and Platform Analytics, and notifications.", "objectives": [ "Lists, Filters, and Tags", "List and Form anatomy", "Form Configuration", "Form templates and saving options", "Advanced Form Configuration", "Task Management", "Visual Task Boards (VTBs)", "Visualizations, Dashboards, and Platform Analytics", "Notifications" ] }, { "name": "Self Service & Automation", "slug": "self-service-automation", "weight_percent": 20, "description": "Knowledge Management, Service Catalog, Workflow Studio and Virtual Agent.", "objectives": [ "Knowledge Management", "Service Catalog", "Workflow Studio", "Virtual Agent" ] }, { "name": "Database Management and Platform Security", "slug": "database-management-security", "weight_percent": 30, "description": "Data schema, application and access control, importing data, CMDB and CSDM, Security Center and the shared responsibility model.", "objectives": [ "Data Schema", "Application/Access Control", "Importing Data", "CMDB and CSDM", "Security Center", "Shared Responsibility Model" ] }, { "name": "Data Migration and Integration", "slug": "data-migration-integration", "weight_percent": 13, "description": "UI policies, business rules, system update sets and scripting in ServiceNow.", "objectives": [ "UI Policies", "Business Rules", "System update sets", "Scripting in ServiceNow" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554", "kb": "KB0011554", "version": "11.0", "updated": "January 2026" }, "practice_url": "https://snready.com/csa", "free_on_snready": true }, { "slug": "cad", "name": "CAD", "full_name": "Certified Application Developer", "category": "developer", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 300, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "1+ years of ServiceNow development experience", "Strong JavaScript knowledge" ], "domains": [ { "name": "Designing and Creating an Application", "slug": "designing-and-creating-an-application", "weight_percent": 20, "description": "", "objectives": [ "Determine if an application is a good fit with ServiceNow", "Design and implement a data model", "Create modules", "Use Application scope" ] }, { "name": "Application User Interface", "slug": "application-user-interface", "weight_percent": 20, "description": "", "objectives": [ "Create, design, and customize forms", "Add/Remove fields from forms and tables", "Write, test, and debug client-side scripts for desktop", "Write, test, and debug server-side scripts", "Use a Record Producer as an application's UI" ] }, { "name": "Security and Restricting Access", "slug": "security-and-restricting-access", "weight_percent": 20, "description": "", "objectives": [ "Restrict access to applications and application modules", "Manually and automatically create, test, and debug Access Controls", "Use GlideSystem methods to script security", "Use Application Scope to protect application artifacts" ] }, { "name": "Application Automation", "slug": "application-automation", "weight_percent": 20, "description": "", "objectives": [ "Write, test, and debug Workflow and Flow Designer", "Create and use Application Properties", "Create Events, Scheduled Script Executions (Scheduled Jobs), and Utils (application) Script Includes", "Send and receive email" ] }, { "name": "Working with External Data", "slug": "working-with-external-data", "weight_percent": 10, "description": "", "objectives": [ "Import data in CSV or Excel format", "Integrate to, including testing and debugging, an external data source using REST" ] }, { "name": "Managing Applications", "slug": "managing-applications", "weight_percent": 10, "description": "", "objectives": [ "Download and install applications", "Use Delegated Development to manage source code and code review", "Use the ServiceNow Git integration to manage source code" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011498", "kb": "KB0011498", "version": "14.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cad", "free_on_snready": false }, { "slug": "cta", "name": "CTA", "full_name": "Certified Technical Architect", "category": "architect", "level": "expert", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": null, "format": "Board review, not a multiple-choice exam; see the official CTA program page" }, "prerequisites": [ "ServiceNow CSA certification", "ServiceNow CAD certification", "3+ years of ServiceNow architecture experience", "Multiple implementation certifications recommended" ], "domains": [], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0012309", "kb": null, "version": null, "updated": null }, "practice_url": "https://snready.com/cta", "free_on_snready": false }, { "slug": "cpoa", "name": "CPOA", "full_name": "Certified Platform Owner Associate", "category": "platform-owner", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": null, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Experience in platform governance and strategy", "Understanding of ServiceNow best practices" ], "domains": [ { "name": "Strategy", "slug": "strategy", "weight_percent": 21.4, "description": "Platform strategy, development roadmaps, citizen development, technical governance, and user experience considerations for platform ownership.", "objectives": [ "Identify the process that helps an organization protect the technology landscape/environment from outages and improve the visibility of the landscape infrastructure", "Identify the inputs to making a roadmap", "Identify the characteristics of technical governance coding best practices" ] }, { "name": "People", "slug": "people", "weight_percent": 15.7, "description": "Organizational change management, certifications, sponsorship engagement, roles, partners, and knowledge management governance.", "objectives": [ "Identify the scope of a OCM Community Champion", "Given an IT and Security department are coming with conflicting applications/tools, identify how the platform owner should resolve the issue" ] }, { "name": "Process", "slug": "process", "weight_percent": 15.7, "description": "Software development lifecycle (SDLC), code promotion with Update Sets, deployment processes, Now Create, and development environment strategy.", "objectives": [ "Given a ServiceNow application deployment process per Now Create, identify the next stage in the process that should occur", "Given a scenario about a code promotion process, identify the method that should be used" ] }, { "name": "Technology", "slug": "technology", "weight_percent": 22.9, "description": "Upgrades, cloning, patches, testing, instance management, Instance Data Replication, Hermes messaging, and platform core services.", "objectives": [ "Identify the critical components for an upgrade", "Identify the scenario that requires cloning in the ServiceNow environment", "Identify scenarios when exclusions or data preservers are required", "Identify the characteristics of support portal in a ServiceNow environment" ] }, { "name": "Data", "slug": "data", "weight_percent": 11.4, "description": "Data strategy, foundational vs transactional data, reporting, Performance Analytics, compliance, Strategic Planning Workspace, and value-driven metrics.", "objectives": [ "Identify the importance of data as a whole", "Identify the characteristics of foundational and transactional data", "Identify the function of the ServiceNow compliance-related resources", "Identify when reporting or Performance Analytics should be used and why", "Identify examples of value-driven metrics" ] }, { "name": "ServiceNow Governance", "slug": "governance", "weight_percent": 12.9, "description": "Licensing types and channels, subscriptions, integration options, governance levels, Service Catalog licensing implications, and KPIs like CSAT.", "objectives": [ "Identify the artifacts, tools, communication channels, etc. that are used while transacting with ServiceNow licenses/subscriptions", "Identify the characteristics of different types (fulfiller, user, capacity, etc.) of licensing available for ServiceNow" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0012914", "kb": "KB0012914", "version": "11.0", "updated": "November 2025" }, "practice_url": "https://snready.com/cpoa", "free_on_snready": false }, { "slug": "cis-df", "name": "CIS-DF", "full_name": "Certified Implementation Specialist - Data Foundations", "category": "foundation", "level": "professional", "exam": { "questions": 75, "duration_minutes": 90, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Understanding of CMDB concepts", "Familiarity with Common Service Data Model (CSDM)" ], "domains": [ { "name": "Configuration", "slug": "configuration", "weight_percent": 15, "description": "Build and manage CMDB schema, CI classes, identifiers, relationships, CSDM data model setup, and CMDB Workspace configuration.", "objectives": [ "Identify how and when to use CI Class Manager (table, class attributes, hierarchy)", "Identify when and how to use IRE", "Identify when and how to configure CMDB 360/multisource CMDB" ] }, { "name": "Ingest", "slug": "ingest", "weight_percent": 19, "description": "Import, normalize, and reconcile CI data using IRE, Service Graph Connectors, import sets, and integration tools.", "objectives": [ "Identify how relationships are auto or manually populated", "Identify the automation opportunities that are available to automate CMDB integration", "Identify which data ingestion method to use", "Identify how to minimize the risk of technical debt and ensure upgradeability" ] }, { "name": "Govern", "slug": "govern", "weight_percent": 35, "description": "Apply health KPIs, governance processes, lifecycle controls, data certification, and remediation for trusted CMDB data.", "objectives": [ "Identify the characteristics of the six metrics that make up the CMDB health score", "Identify the purpose and/or requirements of Data Manager", "Identify the goals of good CMDB governance", "Identify what is needed to govern the CMDB" ] }, { "name": "Insight", "slug": "insight", "weight_percent": 20, "description": "Use Query Builder, dashboards, CMDB 360, Unified Map, and reporting tools for CMDB data analysis and impact assessment.", "objectives": [ "Identify the business value of CMDB", "Identify how to use Natural Language Query", "Identify how to build custom reports using CMDB 360 data (CMDB Saved Queries)", "Identify how to build out complex relationships within a query and get a full set of results" ] }, { "name": "CSDM Fundamentals", "slug": "csdm-fundamentals", "weight_percent": 11, "description": "Apply the Common Service Data Model (CSDM) to organize services across their full lifecycle.", "objectives": [ "Identify how to work with different stakeholders across industries to correctly map CIs with the correct CSDM domain", "Identify the approach to abide by CSDM", "Identify the benefits of implementing CSDM" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0012913", "kb": "KB0012913", "version": "12.0", "updated": "November 2025" }, "practice_url": "https://snready.com/cis-df", "free_on_snready": false }, { "slug": "cis-itsm", "name": "CIS-ITSM", "full_name": "Certified Implementation Specialist - IT Service Management", "category": "itsm", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "CIS-DF (Data Foundations) certification, required before you can register for this exam", "ServiceNow CSA certification (recommended)", "ITSM implementation experience", "ITIL Foundation knowledge recommended" ], "domains": [ { "name": "Incident Management", "slug": "incident-management", "weight_percent": 25, "description": "Advanced incident configuration including major incidents, escalations, parent-child relationships, and SLA management.", "objectives": [ "Architecture", "Scoping and Requirements", "Configuration: Incident lifecycle" ] }, { "name": "Problem Management", "slug": "problem-management", "weight_percent": 15, "description": "Root cause analysis, known error management, workarounds, and permanent solutions.", "objectives": [ "Architecture", "Scoping and requirements", "Problem Lifecycle Configuration" ] }, { "name": "Change Management", "slug": "change-management", "weight_percent": 25, "description": "Standard, normal, and emergency changes with CAB approval workflows, conflict detection, and risk assessment.", "objectives": [ "Change Management architecture and configuration" ] }, { "name": "Service Portfolio Management", "slug": "service-portfolio-management", "weight_percent": 5, "description": "", "objectives": [] }, { "name": "Service Catalog and Request Management", "slug": "service-catalog-and-request-management", "weight_percent": 25, "description": "", "objectives": [ "Architecture", "Scoping and Requirements", "Configuration", "Integrations" ] }, { "name": "Configuration Management Database", "slug": "configuration-management-database", "weight_percent": 5, "description": "", "objectives": [] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011560", "kb": "KB0011560", "version": "12.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-itsm", "free_on_snready": false }, { "slug": "cis-csm", "name": "CIS-CSM", "full_name": "Certified Implementation Specialist - Customer Service Management", "category": "customer-service", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Customer Service Management implementation experience", "Understanding of customer service best practices" ], "domains": [ { "name": "CSM foundational data model", "slug": "foundational-data-model", "weight_percent": 27, "description": "Business models (B2B, B2C, B2B2C, B2B2E), product models, install base management, and contracts/entitlements.", "objectives": [ "Business models", "Product models", "Install base management", "Contracts and entitlements" ] }, { "name": "CSM configuration", "slug": "csm-configuration", "weight_percent": 38, "description": "CSM setup in ServiceNow, routing and assignment, case types, and communication channels.", "objectives": [ "CSM in ServiceNow", "Routing and assignment", "Case types", "Channels" ] }, { "name": "Case management", "slug": "case-management", "weight_percent": 17, "description": "Case state flows, major issue management, case digests, CSM workspace, case actions, tasks, and escalations.", "objectives": [ "Case state flows", "Major issue management", "Case digests and service definitions", "CSM workspace", "Case actions, tasks, and escalations" ] }, { "name": "CSM Workspace, Portals, Service Catalog, Analytics, and Reporting", "slug": "workspace-portals-analytics", "weight_percent": 8, "description": "CSM Workspace, customer portals, Service Catalog, special handling notes, SLAs, targeted communications, and reporting.", "objectives": [ "Portals and Service Catalog", "Special handling notes, SLAs, and Targeted communications", "Platform Analytics and Reporting" ] }, { "name": "CSM Best Practices and Knowledge Management", "slug": "best-practices-knowledge", "weight_percent": 10, "description": "ServiceNow architecture best practices, end-to-end processes, project scope, knowledge functionality, AQI, and knowledge blocks.", "objectives": [ "CSM Best Practices:", "ServiceNow Architecture", "Customer Service End to End Processes", "Defining Project Scope", "Knowledge Management:", "Knowledge Functionality Overview", "Article Quality Index (AQI)", "Knowledge Blocks and Search", "Bulk Translations" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011529", "kb": "KB0011529", "version": "11.0", "updated": "November 2025" }, "practice_url": "https://snready.com/cis-csm", "free_on_snready": false }, { "slug": "cis-fsm", "name": "CIS-FSM", "full_name": "Certified Implementation Specialist - Field Service Management", "category": "customer-service", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Field Service Management implementation experience", "Understanding of field service operations" ], "domains": [ { "name": "Field Service Management Fundamentals", "slug": "fundamentals", "weight_percent": 42, "description": "Field service types, modules and industry use cases, solution features, process lifecycle, personas, roles, work order initiation and delivery, mobile application usage, and agent skills and schedules", "objectives": [ "Field service types, modules and industry use cases", "Field Service Management solution features", "Process lifecycle, personas, roles, and related terminology", "Work order initiation, qualification, scheduling and dispatch, and delivery and confirmation activities" ] }, { "name": "Implementation Planning", "slug": "planning", "weight_percent": 3, "description": "Preparation activities, stakeholders, good practices, ServiceNow maturity levels, and integrations with applications and data sources", "objectives": [ "Preparation activities stakeholders, and good practices", "ServiceNow maturity levels", "Integrations with applications and data sources" ] }, { "name": "Implementing Field Service Processes", "slug": "processes", "weight_percent": 52, "description": "Foundational data configuration, field service business processes, work order templates, workforce management, preventive maintenance, inventory management, scheduling methods, dispatcher workspace, appointment booking, time recording, and labor rate cards", "objectives": [ "Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, assets, etc.)", "Configuring field service business process, assignment, and add-ons", "Configuring work order templates, task dependencies, and SMART Assessment for FSM questionnaires" ] }, { "name": "Implementing Related Processes", "slug": "related", "weight_percent": 3, "description": "Agent feedback and tracking, targeted communications, contextual knowledge, and Now Agent mobile application setup and usage", "objectives": [ "Configuring agent feedback and tracking", "Targeted communications", "Contextual knowledge", "Set up and usage of Now Agent mobile application, mobile offline" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011546", "kb": "KB0011546", "version": "5.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-fsm", "free_on_snready": false }, { "slug": "cis-hr", "name": "CIS-HR", "full_name": "Certified Implementation Specialist - Human Resources", "category": "hr", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "HR Service Delivery implementation experience", "Understanding of HR processes" ], "domains": [ { "name": "Describe and use the ServiceNow HR System Architecture", "slug": "describe-and-use-the-servicenow-hr-system-architecture", "weight_percent": 30, "description": "", "objectives": [ "Plugins", "HR Table Structure", "Application Scoping" ] }, { "name": "Configure and Implement ServiceNow Core HR Applications and Employee Center", "slug": "configure-and-implement-servicenow-core-hr-applications-and-employee-center", "weight_percent": 40, "description": "", "objectives": [ "Users, Groups, Skills, and Roles", "Assignment Rules", "HR Service, HR Catalog Items, and Record Producers", "Employee Center Branding" ] }, { "name": "Describe and Use Platform, Role, and Contextual Security", "slug": "describe-and-use-platform-role-and-contextual-security", "weight_percent": 30, "description": "", "objectives": [ "Describe how Platform, role, and contextual security are used in ServiceNow", "Understand how the Delegated Developer role works", "Understand how to configure security options to protect HR data" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011654", "kb": "KB0011654", "version": "8.0", "updated": "July 2026" }, "practice_url": "https://snready.com/cis-hr", "free_on_snready": false }, { "slug": "cis-discovery", "name": "CIS-Discovery", "full_name": "Certified Implementation Specialist - Discovery", "category": "itom", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "CIS-DF (Data Foundations) certification, required before you can register for this exam", "ServiceNow CSA certification (recommended)", "Discovery implementation experience", "Understanding of network infrastructure" ], "domains": [ { "name": "Discovery Pattern Design", "slug": "pattern-design", "weight_percent": 35, "description": "Pattern Designer operations, syntax, variables, regex, and application identification sections for horizontal and top-down discovery.", "objectives": [ "Pattern Designer (Debug, Steps, Sections)", "Operations (Match, Parse variable, Parse file, Parsing strategies) –", "Syntax (Variables, Attributes, Regex)", "Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)" ] }, { "name": "Discovery Configuration", "slug": "discovery-configuration", "weight_percent": 35, "description": "Discovery setup including behaviors, credentials, clusters, IP services, schedules, PCIE phases, and troubleshooting.", "objectives": [ "Discovery Setup (Behaviors, Clusters, IP Services, Schedules)", "Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)", "Discovery Troubleshooting (Discovery Errors, Duplicates, Credentials)" ] }, { "name": "Configuration Management Database", "slug": "cmdb-integration", "weight_percent": 15, "description": "CI Class Manager, CMDB Health Dashboard, tables, reclassification, and identification and reconciliation rules.", "objectives": [ "CI Class Manager (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)", "CMDB Identification and Reconciliation (CI Identifiers, Reconciliation Definitions, Data source Precedence, CMDB De-duplication)" ] }, { "name": "Discovery Engagement Readiness", "slug": "engagement-readiness", "weight_percent": 15, "description": "MID Server requirements, specifications, dashboards, operationalizing IT, and Discovery solution positioning.", "objectives": [ "Planning (MID Server Requirements and Specifications)", "Operationalizing IT (MID Server and Discovery Dashboards, Benefits)", "Discovery Solution (Business Value, Definition, Positioning)" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011545", "kb": "KB0011545", "version": "8.0", "updated": "November 2025" }, "practice_url": "https://snready.com/cis-discovery", "free_on_snready": false }, { "slug": "cis-sm", "name": "CIS-SM", "full_name": "Certified Implementation Specialist - Service Mapping", "category": "itom", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "CIS-DF (Data Foundations) certification, required before you can register for this exam (listed on the official exam page)", "ServiceNow CSA certification (recommended)", "CIS-Discovery certification recommended", "Service Mapping implementation experience" ], "domains": [ { "name": "Service Mapping Pattern Design", "slug": "pattern-design", "weight_percent": 30, "description": "Pattern Designer operations, steps, temp variables, command line console, parsing strategies, WMI/SSH/SNMP scripting, regex, and application identification sections", "objectives": [ "Pattern Designer (Debug, Steps, Temp variables, Command Line Console)", "Operations (Match, Parse variable, Parse file, Parsing strategies)", "Scripting (WMI, SSH, Regex, Command Line, SNMP)" ] }, { "name": "Service Mapping Configuration", "slug": "sm-configuration", "weight_percent": 20, "description": "Setup and configuration files, tuning, entry points, CI types, credentials, service maps, schedules, service groups, and technical services", "objectives": [ "Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)", "Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)" ] }, { "name": "Discovery Configuration", "slug": "discovery-configuration", "weight_percent": 15, "description": "Discovery behaviors, clusters, IP services, schedules, MID servers, PCIE phases, ECC queue, and troubleshooting authentication errors", "objectives": [ "Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers)", "Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)", "Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials)" ] }, { "name": "Machine Learning", "slug": "machine-learning", "weight_percent": 10, "description": "Service Mapping methods guidance, ML-powered mapping, Service Mapping Workspace, and mapping service candidates", "objectives": [ "Service Mapping Methods (Guidance on Service Mapping Methods)", "ML Powered Mapping (Service Mapping Workspace, Implementation, Mapping Service Candidates)" ] }, { "name": "Configuration Management Database", "slug": "cmdb-integration", "weight_percent": 15, "description": "CI Class Manager, CMDB Health Dashboard, tables, reclassification, identification rules, reconciliation rules, and de-duplication tasks", "objectives": [ "CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)", "CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)" ] }, { "name": "Service Mapping Engagement Readiness", "slug": "engagement-readiness", "weight_percent": 10, "description": "Service definition, shared services, licensing, MID server requirements, implementation planning, security requirements, and measurable KPIs", "objectives": [ "Scoping (Service definition, Shared services, Licensing, Supported Applications)", "Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)", "Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011558", "kb": "KB0011558", "version": "3.0", "updated": "November 2025" }, "practice_url": "https://snready.com/cis-sm", "free_on_snready": false }, { "slug": "cis-em", "name": "CIS-EM", "full_name": "Certified Implementation Specialist - Event Management", "category": "itom", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Event Management implementation experience", "Understanding of monitoring tools" ], "domains": [ { "name": "Event Management Overview", "slug": "em-overview", "weight_percent": 7, "description": "ITOM solution positioning, customer challenges, Event Management features, operator workspace, alert intelligence, dependency maps, and CSDM integration", "objectives": [ "IT Operations Management (ITOM) solution", "Define customer challenges", "Event Management key features and capabilities", "Graphical user interfaces (operator workspace, alert intelligence, dependency maps)", "Common Service Data Model (business, application, and technical services)" ] }, { "name": "Architecture and Discovery", "slug": "architecture-discovery", "weight_percent": 10, "description": "Discovery and MID server architecture, Event Management architecture, CMDB integration, monitoring process, and MID server validation", "objectives": [ "Discovery and MID server architecture", "Event Management architecture and CMDB", "The monitoring process", "Validate a MID server" ] }, { "name": "Event Configuration and Use", "slug": "event-configuration", "weight_percent": 27, "description": "Event processing, event rules, filters, thresholds, operator workspace, message keys, CI binding, connectors, and scripting with regex/JavaScript/PowerShell", "objectives": [ "Event setup (event processing, event rules, event filter, event thresholds, operator workspace)", "Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)", "Connectors (preconfigured, customized)" ] }, { "name": "Alerts and Tasks", "slug": "alerts-tasks", "weight_percent": 30, "description": "Alert records, scheduled jobs, alert management rules, priority scores, incident creation, correlation rules, aggregation, and Service Operations Workspace", "objectives": [ "Alert defined (alert record attributes, scheduled jobs", "Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)", "Alert grouping (correlation rules, alert aggregation)", "Alert intelligence in Service Operations Workspace" ] }, { "name": "Event Sources", "slug": "event-sources", "weight_percent": 16, "description": "Identifying event sources, push vs pull methods, inbound actions, monitoring connectors, and Agent Client Collector Monitoring", "objectives": [ "Identify event sources", "Push vs. pull methods", "Use inbound actions", "Configure a monitoring connector", "Use Agent Client Collector Monitoring" ] }, { "name": "Metric Intelligence", "slug": "metric-intelligence", "weight_percent": 10, "description": "Metric intelligence capabilities, metric sources, data pipeline, anomaly bounds and thresholds, and Service Operations integration", "objectives": [ "Review metric intelligence capabilities", "Connect a metric source", "Review the metric data pipeline", "Identify anomaly bounds and thresholds", "Use metric intelligence in Service Operations" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011604", "kb": "KB0011604", "version": "8.0", "updated": "Jan 2026" }, "practice_url": "https://snready.com/cis-em", "free_on_snready": false }, { "slug": "cis-vr", "name": "CIS-VR", "full_name": "Certified Implementation Specialist - Vulnerability Response", "category": "secops", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "CIS-DF (Data Foundations) certification, required before you can register for this exam", "ServiceNow CSA certification (recommended)", "Security Operations experience", "Understanding of vulnerability management" ], "domains": [ { "name": "Vulnerability Response Applications and Modules", "slug": "applications", "weight_percent": 25, "description": "Understand the Vulnerability Response application architecture, key modules, and how they integrate with the broader Security Operations suite.", "objectives": [ "About ServiceNow Security Operations", "Introduction Vulnerability Response", "Vulnerability Response with the ServiceNow Platform", "Exploring Application Vulnerability Response", "Exploring Container Vulnerability Response" ] }, { "name": "Getting Data into Vulnerability Response", "slug": "data-ingestion", "weight_percent": 25, "description": "Learn how vulnerability scanner data is imported, transformed, and matched to configuration items in the CMDB.", "objectives": [ "Definition of Vulnerabilities and Vulnerable Items", "Integrating with Vulnerability Scanners and Other Data Sources", "Application and Container VR integrations", "Vulnerability Solution and Enrichment management" ] }, { "name": "Tools to Manage Vulnerability Response", "slug": "management-tools", "weight_percent": 23, "description": "Master the tools and interfaces used to manage, prioritize, and track vulnerability remediation activities.", "objectives": [ "Vulnerability Workspaces", "Classification Rules, Assignment Rules, Remediation Task Rules", "Remediation Target Rules, Vulnerability Calculators" ] }, { "name": "Automating Vulnerability Response", "slug": "automation", "weight_percent": 20, "description": "Configure automated workflows, business rules, and integrations to streamline vulnerability remediation processes.", "objectives": [ "Handling Vulnerability Exception and False Positives", "Using Workflows for Process Automation", "Vulnerability Close-Out" ] }, { "name": "Vulnerability Response Dashboards and Reports", "slug": "reporting", "weight_percent": 7, "description": "Create and configure dashboards and reports to communicate vulnerability status to stakeholders.", "objectives": [ "Data Visualization Overview: Dashboards and Reporting", "Performance Analytics" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011555", "kb": "KB0011555", "version": "9.0", "updated": "November 2025" }, "practice_url": "https://snready.com/cis-vr", "free_on_snready": false }, { "slug": "cis-sir", "name": "CIS-SIR", "full_name": "Certified Implementation Specialist - Security Incident Response", "category": "secops", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "CIS-DF (Data Foundations) certification, required before you can register for this exam", "ServiceNow CSA certification (recommended)", "Security Operations experience", "Understanding of security incident response" ], "domains": [ { "name": "Security Incident Response Overview and Data Visualization", "slug": "overview", "weight_percent": 15, "description": "Understand the Security Incident Response application architecture, data visualization capabilities, and how SIR fits within Security Operations.", "objectives": [ "Introducing Security Incident Response", "Data Visualization", "Security Incident Response - Components" ] }, { "name": "Security Incident Creation and Threat Intelligence", "slug": "creation", "weight_percent": 14, "description": "Learn how security incidents are created, classified, and enriched with threat intelligence data.", "objectives": [ "Explore How to Create Security Incidents", "Major Security Incident Management", "Understanding Threat Intelligence", "MITRE ATT&CK Framework" ] }, { "name": "Security Incident and Threat Intelligence Integrations", "slug": "integrations", "weight_percent": 14, "description": "Configure integrations with SIEM, SOAR, and threat intelligence platforms to enhance security incident response capabilities.", "objectives": [ "ServiceNow Store and Share", "Managing Pre-Built Integrations", "Creating Custom Integrations", "Threat Intelligence Service Center" ] }, { "name": "Security Incident Response Management", "slug": "management", "weight_percent": 15, "description": "Master the tools and processes for managing security incidents through investigation, containment, and resolution.", "objectives": [ "Security Incident Response Workspace", "Standard Automated Assignment Options and Escalation Paths", "Security Tags", "Process Definitions and Selection" ] }, { "name": "Risk Calculations and Post Incident Response", "slug": "risk", "weight_percent": 12, "description": "Understand how security risks are calculated, reported, and how post-incident activities improve future response.", "objectives": [ "Security Incident Calculator Groups and Risk Scores", "Post Incident Reviews", "Event Management" ] }, { "name": "Automation and Standard Processes", "slug": "automation", "weight_percent": 30, "description": "Configure playbooks, automated responses, and standard operating procedures to accelerate incident response.", "objectives": [ "Automate Security Incident Response Overview", "Security Incident Process Automation Using Playbooks and Runbooks", "User Reported Phishing" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011559", "kb": "KB0011559", "version": "7.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-sir", "free_on_snready": false }, { "slug": "cis-rc", "name": "CIS-RC", "full_name": "Certified Implementation Specialist - Risk and Compliance", "category": "grc", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "GRC implementation experience", "Understanding of risk and compliance frameworks" ], "domains": [ { "name": "GRC Overview", "slug": "grc-overview", "weight_percent": 11.67, "description": "GRC positioning and framework, key terminology, and technical details.", "objectives": [ "GRC Positioning and Framework", "Key Terminology", "Technical Details" ] }, { "name": "Implementation Planning", "slug": "implementation-planning", "weight_percent": 5, "description": "Use cases, implementation team and checklist, risk and compliance personas, groups and roles.", "objectives": [ "Use Cases", "Implementation Team and Checklist", "Risk and Compliance Personas, Groups and Roles" ] }, { "name": "Entity Framework", "slug": "entity-framework", "weight_percent": 20, "description": "Entity scoping overview, entity type approach, entity class approach, and entity architecture.", "objectives": [ "Entity Scoping Overview", "Entity Type Approach", "Entity Class Approach", "Entity Architecture" ] }, { "name": "Policy and Compliance", "slug": "policy-compliance", "weight_percent": 25, "description": "Policy and compliance record lifecycles, architecture, configuration, and supporting processes.", "objectives": [ "Policy and Compliance Record Lifecycles", "Policy and Compliance Architecture", "Policy and Compliance Configuration", "Compliance Supporting Processes" ] }, { "name": "Risk and Advanced Risk", "slug": "risk-advanced-risk", "weight_percent": 25, "description": "Risk and advanced risk record lifecycles, architecture, and configuration.", "objectives": [ "Risk and Advanced Risk Record Lifecycles", "Risk and Advanced Risk Architecture", "Risk and Advanced Risk Configuration" ] }, { "name": "Common Elements and Extended Capabilities", "slug": "common-elements", "weight_percent": 8.33, "description": "Integrations, content packs, platform capabilities, regulatory change management, and continuous monitoring.", "objectives": [ "Integrations", "Content Packs", "Other Platform Capabilities", "Regulatory Change Management", "Common Elements", "Continuous Monitoring" ] }, { "name": "Audit and Advanced Audit", "slug": "audit-advanced-audit", "weight_percent": 5, "description": "Audit and advanced audit lifecycles, architecture, personas, groups, and roles.", "objectives": [ "Audit and Advanced Audit Lifecycles", "Audit and Advanced Audit Architecture", "Audit and Advanced Audit Personas, Groups, and Roles" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011655", "kb": "KB0011655", "version": "12.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-rc", "free_on_snready": false }, { "slug": "cis-tprm", "name": "CIS-TPRM", "full_name": "Certified Implementation Specialist - Third-Party Risk Management", "category": "grc", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Third-party risk management experience", "Understanding of supply chain risk" ], "domains": [ { "name": "Third-party Risk Management Fundamentals and Third-party Risk Management Review", "slug": "fundamentals", "weight_percent": 23, "description": "Understand the core concepts, data model, and key components of Third-party Risk Management in ServiceNow.", "objectives": [ "About Third-party Risk Management", "Third-party Risk Management Process", "Technical Details" ] }, { "name": "Core Configuration", "slug": "core-configuration", "weight_percent": 14, "description": "Configure the core TPRM application including risk frameworks, scoring, and workflow settings.", "objectives": [ "Third-party Portfolio Configuration", "Third-party Contacts Configuration", "Third-party Risk Intelligence Scoring Configuration" ] }, { "name": "Assessment Configuration", "slug": "assessment-configuration", "weight_percent": 33, "description": "Master the configuration of vendor risk assessments including questionnaires, scoring, and workflows.", "objectives": [ "Assessment Basics/Due Diligence Requests", "Third-party IRQ (Tiering) and Due Diligence Configuration", "Risk Assessment Configuration", "Risk Assessment Generation", "Risk Assessment Calculations", "Assessment Lifecycle" ] }, { "name": "Third-party Portal", "slug": "third-party-portal", "weight_percent": 12, "description": "Configure the vendor-facing portal for self-service assessment submission and communication.", "objectives": [ "Third-party Portal Configuration" ] }, { "name": "Third-party Supporting Processes", "slug": "supporting-processes", "weight_percent": 12, "description": "Configure supporting processes including issue management, remediation tracking, and continuous monitoring.", "objectives": [ "IRQ Approval", "Third-party Risk Issues Approval", "Third-party Risk Process Workflows" ] }, { "name": "Other Application Relationships", "slug": "application-relationships", "weight_percent": 6, "description": "Understand how TPRM integrates with other ServiceNow applications and external systems.", "objectives": [ "ServiceNow GRC Overview", "Monitor Risk and Control Compliance", "Other Application Relationships" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011556", "kb": "KB0011556", "version": "10.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-tprm", "free_on_snready": false }, { "slug": "cis-sam", "name": "CIS-SAM", "full_name": "Certified Implementation Specialist - Software Asset Management", "category": "itam", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "CIS-DF (Data Foundations) certification, required before you can register for this exam", "ServiceNow CSA certification (recommended)", "Software asset management experience", "Understanding of license models and compliance" ], "domains": [ { "name": "Software Asset Core Overview & Fundamentals", "slug": "sam-fundamentals", "weight_percent": 14, "description": "Software asset management basics, process architecture, application overview, and recommended practices.", "objectives": [ "Software Asset Management Basics", "Process Architecture", "Application introduction and Recommendation Practices" ] }, { "name": "Data Integrity – Attributes and Sources for the Data", "slug": "data-integrity", "weight_percent": 28, "description": "Importing data, software discovery, normalization, content services, and publisher packs.", "objectives": [ "Importing Data", "Software Discovery and Normalization", "Content Services" ] }, { "name": "Practical Management of Software Compliance", "slug": "software-compliance", "weight_percent": 30, "description": "Products and models, license metrics, entitlements, allocations, software reconciliation, and BYOL.", "objectives": [ "Products and Models", "License Metrics, Entitlements and Allocations", "Software Reconciliation" ] }, { "name": "Operational Integration of Software Processes", "slug": "operational-integration", "weight_percent": 13, "description": "Contract and change management, service catalog, procurement, software reclamation, and demand management.", "objectives": [ "Contract and Change Management", "Service Catalog and Procurement", "Software Remediation" ] }, { "name": "Extending SAM", "slug": "extending-sam", "weight_percent": 15, "description": "Software model lifecycle, reporting, SaaS License Management, optimization, and third-party integrations.", "objectives": [ "Software Model Lifecycle and Retirement", "Software Installation Optimization", "Reporting, Implementation and Maintenance" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011570", "kb": "KB0011570", "version": "10.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-sam", "free_on_snready": false }, { "slug": "cis-ham", "name": "CIS-HAM", "full_name": "Certified Implementation Specialist - Hardware Asset Management", "category": "itam", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "CIS-DF (Data Foundations) certification, required before you can register for this exam", "ServiceNow CSA certification (recommended)", "Hardware asset management experience", "Understanding of asset lifecycle" ], "domains": [ { "name": "IT Asset Management Overview & Fundamentals", "slug": "itam-fundamentals", "weight_percent": 20, "description": "IT asset management basics, hardware asset lifecycle, implementation best practices, personas and roles.", "objectives": [ "A – IT Asset Management Basics", "Core IT asset management terminology, concepts, and goals", "B – Hardware Asset Lifecycle", "Hardware asset lifecycle, stages, and components", "C – Application Introduction and Recommended Practices" ] }, { "name": "Data Integrity – Attributes and Data Sources", "slug": "data-integrity", "weight_percent": 27, "description": "Trustworthy data, assets vs CIs, hardware discovery, normalization, and Hardware Model Normalization.", "objectives": [ "A – Trustworthy Data Fundamentals", "Trustworthy data (e.g., what is it, why it is critical for ITAM)", "B – Creating Trustworthy Data", "Assets vs. configuration items (CIs) (e.g., characteristics, relationships)" ] }, { "name": "Practical Management of IT Assets", "slug": "practical-management", "weight_percent": 30, "description": "Consumables, inventory and stock, automation, asset flows, tasks, contract management, and retirement.", "objectives": [ "A – Consumables", "Assets vs. consumables", "Managing consumables (e.g., creating, tracking, consuming)", "B – Inventory and Stock", "Managing inventory and stock (e.g., tracking, transfer orders, stock rules)", "Asset audits (e.g., process)", "C – Automating Asset Management Lifecycle" ] }, { "name": "Operational Integration of IT Asset Management Processes", "slug": "operational-integration", "weight_percent": 18, "description": "Reports, dashboards, Hardware Asset Workspace, requests, procurement, data certification, and hygiene.", "objectives": [ "A – Reports and Dashboards", "Generating asset reports for IT Asset Management (e.g., available reports, process, customizing)", "Using IT Asset Management dashboards (e.g., Overview, My Assets, purpose, process, data available)" ] }, { "name": "Financial Management of IT Assets", "slug": "financial-management", "weight_percent": 5, "description": "Hardware contract financials, rate cards, expense lines, depreciation, fixed assets, and total cost of ownership.", "objectives": [ "A – Hardware Contract Financials", "Key components of hardware contract financials (e.g., contract rate cards, expense lines, processing costs)", "B – IT Cost Management", "Understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011563", "kb": "KB0011563", "version": "10.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-ham", "free_on_snready": false }, { "slug": "cis-spm", "name": "CIS-SPM", "full_name": "Certified Implementation Specialist - Strategic Portfolio Management", "category": "spm", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Strategic portfolio management experience", "Understanding of project and portfolio management" ], "domains": [ { "name": "SPM Implementation Overview", "slug": "spm-implementation-overview", "weight_percent": 2, "description": "Understand the Strategic Portfolio Management implementation approach and key configuration decisions.", "objectives": [ "SPM implementation preparation", "General configurations", "Now Create methodology" ] }, { "name": "SPM Financials", "slug": "spm-financials", "weight_percent": 10, "description": "Configure financial management including budgets, costs, benefits tracking, and ROI calculations.", "objectives": [ "Properties and tables", "Financial planning", "Cost types", "Rate types", "Expense lines", "Rate model" ] }, { "name": "Resource Management", "slug": "resource-management", "weight_percent": 23, "description": "Configure and manage resource allocation, capacity planning, and team assignments across projects.", "objectives": [ "Personas, properties, and roles", "Resource Management Workspace", "Resource assignments", "Planning attributes", "Capacity planning", "Schedules" ] }, { "name": "Idea and Demand", "slug": "idea-and-demand", "weight_percent": 18, "description": "Configure and manage the intake process for ideas and demands, including assessment and prioritization.", "objectives": [ "Roles and tables", "Idea Portal", "States", "Innovation Management integration with Universal Request", "Idea and demand conversion", "Demand form", "Demand Workbench", "Defining stakeholders", "Assessments" ] }, { "name": "Project Management", "slug": "project-management", "weight_percent": 30, "description": "Master project creation, planning, execution, and monitoring within the SPM framework.", "objectives": [ "Properties, roles, and tables", "Project Workspace", "States", "Subprojects", "Tasks", "Relationships (tasks and dependencies)", "Project templates", "Importing projects", "RIDAC", "Baselines", "Status reports", "Schedules", "Diagnostics" ] }, { "name": "Timecard Management", "slug": "timecard-management", "weight_percent": 5, "description": "Configure timecard submission, approval workflows, and integration with project and resource tracking.", "objectives": [ "Plugins, roles, and tables", "Categories", "Policies", "Rate types" ] }, { "name": "Portfolio Planning Workspace", "slug": "portfolio-planning-workspace", "weight_percent": 8, "description": "Use the Portfolio Planning Workspace to visualize, analyze, and optimize project portfolios.", "objectives": [ "Plugins, roles, tables, and properties", "Portfolio Planning Workspace", "Lenses", "Planning items", "Display limits", "Integrating Portfolio Planning with PPM", "Scenario Planning" ] }, { "name": "SPM Platform Analytics & Dashboards", "slug": "spm-platform-analytics-dashboards", "weight_percent": 2, "description": "Configure and use SPM dashboards and analytics for portfolio and project performance monitoring.", "objectives": [ "Platform Analytics", "Dashboards" ] }, { "name": "SPM Better Together", "slug": "spm-better-together", "weight_percent": 2, "description": "Understand how SPM integrates with other ServiceNow applications for enhanced capabilities.", "objectives": [ "ServiceNow applications that integrate with SPM" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011561", "kb": "KB0011561", "version": "10.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-spm", "free_on_snready": false }, { "slug": "cis-sp", "name": "CIS-SP", "full_name": "Certified Implementation Specialist - Service Provider", "category": "service-provider", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Service provider environment experience", "Understanding of multi-tenancy" ], "domains": [ { "name": "Initial Domain Setup and Service Provider Architecture", "slug": "initial-domain-setup", "weight_percent": 9, "description": "Learn the foundational concepts of domain separation architecture and how to set up the initial domain structure.", "objectives": [ "System Properties", "Domain Map / Company relationships", "Architecture and non-domain scenarios – multi-instance", "Integrations" ] }, { "name": "Data Separation/Visibility", "slug": "data-separation", "weight_percent": 24, "description": "Master how data is separated and made visible across domains, including visibility rules and domain picker behavior.", "objectives": [ "Given a scenario sys_domain field", "Data flow/ direction", "Contains relationship", "Visibility groups", "Special Considerations" ] }, { "name": "Process Separation", "slug": "process-separation", "weight_percent": 36, "description": "Configure domain-specific workflows, business rules, and processes while maintaining global standards.", "objectives": [ "Given a scenario sys_overrides field", "Process/Automation", "UI Configuration", "Choice Lists", "Data-Driven Process" ] }, { "name": "Foundational Data Management", "slug": "foundational-data-management", "weight_percent": 20, "description": "Learn to manage foundational data across domains including reference data, choice lists, and shared configurations.", "objectives": [ "Imports & Transforms" ] }, { "name": "Domain Support in Applications", "slug": "domain-support-applications", "weight_percent": 11, "description": "Understand how ServiceNow applications support domain separation and how to configure application-specific domain behavior.", "objectives": [ "Domain Support Levels", "Service Catalog", "Knowledge Management", "Mobile", "Service Portal", "Emerging applications/Other (CSM, ITOM)" ] } ], "official_blueprint": { "url": "https://learning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011569", "kb": "KB0011569", "version": "11.0", "updated": "January 2026" }, "practice_url": "https://snready.com/cis-sp", "free_on_snready": false }, { "slug": "cis-pa", "name": "CIS-PA", "full_name": "Certified Implementation Specialist - Platform Analytics", "category": "analytics", "level": "professional", "exam": { "questions": null, "duration_minutes": null, "cut_score": "ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.", "cost_usd": 450, "format": "Multiple choice and multiple select" }, "prerequisites": [ "ServiceNow CSA certification (recommended)", "Platform Analytics implementation experience", "Understanding of KPIs and metrics" ], "domains": [ { "name": "Architecture and Deployment", "slug": "architecture-deployment", "weight_percent": 10, "description": "Platform Analytics solution components, deployment tasks and sequence, common use cases, personas and stakeholders.", "objectives": [ "List the Platform Analytics solution components", "Define Deployment Tasks and Sequence", "Identify Common Use Cases", "Describe Personas and Stakeholders" ] }, { "name": "Configure Indicators and Indicator Sources", "slug": "indicators", "weight_percent": 25, "description": "Source conditions, facts tables, indicator types, configuration properties, and aggregation scripts.", "objectives": [ "Configure Source Conditions and Facts Tables", "Distinguish between Indicator Types", "Define Indicator Configuration Properties", "Create Aggregation Scripts" ] }, { "name": "Configure Breakdowns and Breakdown Sources", "slug": "breakdowns", "weight_percent": 25, "description": "Breakdown sources, mappings, breakdown matrix, exclusions, scripted breakdown mapping, and bucket groups.", "objectives": [ "Configure Breakdown Sources", "Perform Breakdown Mappings", "Create Breakdown Matrix and apply Exclusions", "Create Scripts for Scripted Breakdown Mapping", "Configure Bucket Groups" ] }, { "name": "Data Collection", "slug": "data-collection", "weight_percent": 10, "description": "Data collection process flow, collection configuration properties, fine-tuning and troubleshooting.", "objectives": [ "Define the Data Collection Process Flow", "Configure Collection Configuration Properties", "Fine-Tune and Troubleshoot Collection" ] }, { "name": "Data Visualization and Dashboards", "slug": "visualization-dashboards", "weight_percent": 25, "description": "Platform Analytics visualizations, unified filters, choosing visualizations, dashboard management, performance, and KPI Details.", "objectives": [ "Build Platform Analytics Visualizations", "Configure and apply Unified Filters", "Choose the Appropriate 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