CIS-HAM - Certified Implementation Specialist - Hardware Asset Management
The CIS-HAM certification validates your expertise in implementing ServiceNow Hardware Asset Management for asset lifecycle management, procurement, and disposal.
Exam Domains
From Official BlueprintThe CIS-HAM exam covers these key areas (per the official ServiceNow exam blueprint). Master each domain to maximize your chances of passing.
ITAM Overview & Fundamentals
IT asset management basics, hardware asset lifecycle, implementation best practices, personas and roles
Data Integrity & Sources
Trustworthy data, assets vs CIs, hardware discovery, normalization, and Hardware Model Normalization
Practical Asset Management
Consumables, inventory and stock, automation, asset flows, tasks, contract management, and retirement
Operational Integration
Reports, dashboards, Hardware Asset Workspace, requests, procurement, data certification, and hygiene
Financial Management
Hardware contract financials, rate cards, expense lines, depreciation, fixed assets, and total cost of ownership
Practice by Topic
Focus on specific areas to strengthen your weak points.
ITAM Overview & Fundamentals
IT asset management basics, hardware asset lifecycle, implementation best practices, personas and roles.
Data Integrity & Sources
Trustworthy data, assets vs CIs, hardware discovery, normalization, and Hardware Model Normalization.
Practical Asset Management
Consumables, inventory and stock, automation, asset flows, tasks, contract management, and retirement.
Operational Integration
Reports, dashboards, Hardware Asset Workspace, requests, procurement, data certification, and hygiene.
Financial Management
Hardware contract financials, rate cards, expense lines, depreciation, fixed assets, and total cost of ownership.
Sample Practice Questions
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- Lifetime access — never expires
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Prerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2CIS-DF (Data Foundations) certification
- 3Hardware asset management experience
- 4Understanding of asset lifecycle
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
CIS-HAM Study Resources
Everything you need to prepare for the CIS-HAM certification exam
Timed exam simulation with pass/fail scoring
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