CIS-HAM - Certified Implementation Specialist - Hardware Asset Management
The CIS-HAM certification validates your expertise in implementing ServiceNow Hardware Asset Management for asset lifecycle management, procurement, and disposal.
By the SNReady teamLast reviewed
ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%. Exams are registered and paid for in ServiceNow University, scheduled through Pearson VUE (source).
Exam Domains
From Official BlueprintThe CIS-HAM exam covers these key areas (per the official ServiceNow exam blueprint). Master each domain to maximize your chances of passing.
IT Asset Management Overview & Fundamentals
IT asset management basics, hardware asset lifecycle, implementation best practices, personas and roles
Data Integrity – Attributes and Data Sources
Trustworthy data, assets vs CIs, hardware discovery, normalization, and Hardware Model Normalization
Practical Management of IT Assets
Consumables, inventory and stock, automation, asset flows, tasks, contract management, and retirement
Operational Integration of IT Asset Management Processes
Reports, dashboards, Hardware Asset Workspace, requests, procurement, data certification, and hygiene
Financial Management of IT Assets
Hardware contract financials, rate cards, expense lines, depreciation, fixed assets, and total cost of ownership
Practice by Topic
Focus on specific areas to strengthen your weak points.
ITAM Overview & Fundamentals
IT asset management basics, hardware asset lifecycle, implementation best practices, personas and roles.
Data Integrity & Sources
Trustworthy data, assets vs CIs, hardware discovery, normalization, and Hardware Model Normalization.
Practical Asset Management
Consumables, inventory and stock, automation, asset flows, tasks, contract management, and retirement.
Operational Integration
Reports, dashboards, Hardware Asset Workspace, requests, procurement, data certification, and hygiene.
Financial Management
Hardware contract financials, rate cards, expense lines, depreciation, fixed assets, and total cost of ownership.
Sample Practice Questions
Try a few questions to see what to expect on the CIS-HAM exam
15 free questions available
Get Full CIS-HAM Access
Unlock all 100 practice questions with detailed explanations
CIS-HAM Only — Lifetime
Because we want you to succeed ✨
- All CIS-HAM questions
- Timed mock exams
- Personalized study plan generator
- Detailed explanations
- Lifetime access — never expires
Lifetime Access
- ALL certifications included
- All practice questions
- Timed mock exams
- Personalized study plan generator
- Detailed explanations
- Lifetime access — never expires
- Future updates included
15 free questions available to try first • One-time payment, no subscription
Prerequisites & Preparation
Prerequisites & Recommended Experience
- 1CIS-DF (Data Foundations) certification, required before you can register for this exam
- 2ServiceNow CSA certification (recommended)
- 3Hardware asset management experience
- 4Understanding of asset lifecycle
Exam Format
- •Multiple choice and multiple select
- •Registered and paid for in ServiceNow University, scheduled through Pearson VUE
- •Official blueprint KB0011563 v10.0, updated January 2026
CIS-HAM Study Resources
Everything you need to prepare for the CIS-HAM certification exam
Timed exam simulation with pass/fail scoring
Personalized week-by-week schedule
Take our 2-minute quiz
See where this cert fits in your career
Related Articles
Every ServiceNow certification in one place: requirements, costs, difficulty, career impact, and which ones to get first. Updated for 2026.
Read article →ServiceNow Certification Cost in 2026: Exam Fees, Retakes, Training, and Is It Worth It?Sourced 2026 ServiceNow exam fees ($300 CSA/CAD, $450 CIS), retake fees and waiting periods, training costs, the CIS-DF prerequisite, example budgets, and when certification is worth it.
Read article →Ready to Start Practicing?
Begin with our free questions to assess your current knowledge level.