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CIS-HAM exam blueprint, explained

Certified Implementation Specialist - Hardware Asset Management

ServiceNow's blueprint lists what the exam tests and how much each area counts. This page restates it in plain language, with the domains ordered as published and every objective as a checklist.

Official source: KB0011563, updated January 2026. Open the official CIS-HAM blueprint

The original is a ServiceNow University knowledge article and may ask you to sign in to Now Learning. If anything here disagrees with it, the official blueprint wins.

At a glance

Domains
5
Heaviest domain
Practical Management of IT Assets (30%)
Top two domains
57% of the exam
Objectives listed
23+

Where the marks are

Each domain's share of the exam, and what that means for every 10 hours you study.

DomainWeightOf every 10 study hours
1. IT Asset Management Overview & Fundamentals
20%
2 h
2. Data Integrity – Attributes and Data Sources
27%
2 h 45 min
3. Practical Management of IT Assets
30%
3 h
4. Operational Integration of IT Asset Management Processes
18%
1 h 45 min
5. Financial Management of IT Assets
5%
30 min

Weights as published in KB0011563. The study-time column only applies the weight; spend more on domains you're weaker in.

What each domain covers

The blueprint's objectives for each domain. Tick them off as you can explain and do each one in a Personal Developer Instance.

Domain 3 · Practical Management of IT Assets

30% of the exam
  • A – Consumables
  • Assets vs. consumables
  • Managing consumables (e.g., creating, tracking, consuming)
  • B – Inventory and Stock
  • Managing inventory and stock (e.g., tracking, transfer orders, stock rules)
  • Asset audits (e.g., process)
  • C – Automating Asset Management Lifecycle

The official blueprint lists more objectives for this domain than we transcribed. See the full list

Docs: Asset life-cycle automationDocs: Import setsPractice 23 Practical Asset Management questions →

Domain 4 · Operational Integration of IT Asset Management Processes

18% of the exam
  • A – Reports and Dashboards
  • Generating asset reports for IT Asset Management (e.g., available reports, process, customizing)
  • Using IT Asset Management dashboards (e.g., Overview, My Assets, purpose, process, data available)

The official blueprint lists more objectives for this domain than we transcribed. See the full list

Practice 19 Operational Integration questions →

Domain 5 · Financial Management of IT Assets

5% of the exam
  • A – Hardware Contract Financials
  • Key components of hardware contract financials (e.g., contract rate cards, expense lines, processing costs)
  • B – IT Cost Management
  • Understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)
Practice 16 Financial Management questions →

Before you book

  • Prerequisites: CIS – Data Foundations (CMDB and CSDM) is a mandatory prerequisite for CIS-HAM.
  • Exam fee: $450.
  • Passing score: ServiceNow does not publish the cut score, and the official exam blueprint says it is not always 70%.
  • Booking, retake waits and exam format are covered on the CIS-HAM page.

Courses the blueprint points to

Recommended on the blueprint

The blueprint lists these as recommended preparation.

Additional resources on the blueprint

Listed as further reading, not core preparation.

  • Hardware Asset Simulator

Courses without a link are named in the blueprint but we haven't recorded a course URL for them; search for them in Now Learning.

How to use this blueprint

  1. Go through the objectives above and mark each one: done for real, only read about, or new.
  2. Start where heavy weight meets the most “new” marks. Practical Management of IT Assets alone is 30% of the exam.
  3. Build each objective in a Personal Developer Instance rather than only reading about it.
  4. Use practice questions to find weak domains, then go back to those objectives and their documentation.

Keep going