CIS-EM - Certified Implementation Specialist - Event Management
The CIS-EM certification validates your expertise in implementing ServiceNow Event Management, including event rules, alert management, and correlation.
Exam Domains
From Official BlueprintThe CIS-EM exam covers these key areas (per the official ServiceNow exam blueprint). Master each domain to maximize your chances of passing.
Event Management Overview
ITOM solution positioning, customer challenges, Event Management features, operator workspace, alert intelligence, dependency maps, and CSDM integration
Architecture and Discovery
Discovery and MID server architecture, Event Management architecture, CMDB integration, monitoring process, and MID server validation
Event Configuration and Use
Event processing, event rules, filters, thresholds, operator workspace, message keys, CI binding, connectors, and scripting with regex/JavaScript/PowerShell
Alerts and Tasks
Alert records, scheduled jobs, alert management rules, priority scores, incident creation, correlation rules, aggregation, and Service Operations Workspace
Event Sources
Identifying event sources, push vs pull methods, inbound actions, monitoring connectors, and Agent Client Collector Monitoring
Metric Intelligence
Metric intelligence capabilities, metric sources, data pipeline, anomaly bounds and thresholds, and Service Operations integration
Practice by Topic
Focus on specific areas to strengthen your weak points.
Event Management Overview
ITOM solution positioning, customer challenges, Event Management features, operator workspace, alert intelligence, dependency maps, and CSDM integration
Architecture and Discovery
Discovery and MID server architecture, Event Management architecture, CMDB integration, monitoring process, and MID server validation
Event Configuration and Use
Event processing, event rules, filters, thresholds, operator workspace, message keys, CI binding, connectors, and scripting with regex/JavaScript/PowerShell
Alerts and Tasks
Alert records, scheduled jobs, alert management rules, priority scores, incident creation, correlation rules, aggregation, and Service Operations Workspace
Event Sources
Identifying event sources, push vs pull methods, inbound actions, monitoring connectors, and Agent Client Collector Monitoring
Metric Intelligence
Metric intelligence capabilities, metric sources, data pipeline, anomaly bounds and thresholds, and Service Operations integration
Sample Practice Questions
Try a few questions to see what to expect on the CIS-EM exam
15 free questions available
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Lifetime Access
- ALL certifications included
- All practice questions
- Timed mock exams
- Personalized study plan generator
- Detailed explanations
- Lifetime access — never expires
- Future updates included
15 free questions available to try first • One-time payment, no subscription
Prerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2Event Management implementation experience
- 3Understanding of monitoring tools
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
CIS-EM Study Resources
Everything you need to prepare for the CIS-EM certification exam
Timed exam simulation with pass/fail scoring
Personalized week-by-week schedule
Take our 2-minute quiz
See where this cert fits in your career
What certified professionals actually earn
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