CIS-SP - Certified Implementation Specialist - Service Provider
The CIS-SP certification validates your expertise in implementing ServiceNow Service Provider solutions for multi-tenancy, managed services, and service provider operations.
Exam Domains
The CIS-SP exam covers these key areas. Master each domain to maximize your chances of passing.
Initial Domain Setup and Architecture
Domain hierarchy structure, TOP domain vs global domain, sys_domain field, enabling domain separation, and initial configuration steps
Data Separation/Visibility
Domain visibility rules, contained vs blocked domains, visible from above/below, domain paths, domain picker behavior, and cross-domain queries
Foundational Data Management
Table domain separation configuration, reference field behavior, choice list domain separation, shared vs domain-specific data, and dictionary overrides
Process Separation
Domain-specific business rules, workflow domain separation, catalog and request management, approval process separation, notification and SLA domain separation
Domain Support in Applications
ITSM domain separation, CMDB domain considerations, Discovery and domain assignment, Service Catalog and Knowledge Management domain support
Practice by Topic
Focus on specific areas to strengthen your weak points.
Initial Domain Setup and Architecture
Learn the foundational concepts of domain separation architecture and how to set up the initial domain structure.
Data Separation/Visibility
Master how data is separated and made visible across domains, including visibility rules and domain picker behavior.
Foundational Data Management
Learn to manage foundational data across domains including reference data, choice lists, and shared configurations.
Process Separation
Configure domain-specific workflows, business rules, and processes while maintaining global standards.
Domain Support in Applications
Understand how ServiceNow applications support domain separation and how to configure application-specific domain behavior.
Sample Practice Questions
Try a few questions to see what to expect on the CIS-SP exam
15 free questions available
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- ALL certifications included
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- Timed mock exams
- Detailed explanations
- Lifetime access — never expires
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15 free questions available to try first • One-time payment, no subscription
Prerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2Service provider environment experience
- 3Understanding of multi-tenancy
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
Ready to Start Practicing?
Begin with our free questions to assess your current knowledge level.