CIS-ITSM - Certified Implementation Specialist - IT Service Management
The CIS-ITSM certification validates your expertise in implementing ServiceNow IT Service Management solutions including Incident, Problem, Change, and Request Management.
Exam Domains
The CIS-ITSM exam covers these key areas. Master each domain to maximize your chances of passing.
ITSM Overview
ITSM fundamentals, ITIL alignment, and module relationships
Incident Management
Advanced incident configuration, major incidents, and escalations
Problem Management
Problem analysis, known error management, and workarounds
Change Management
Standard/normal/emergency changes, CAB, and risk assessment
Request Management
Service requests, catalog items, and fulfillment workflows
SLA Management
SLA definitions, schedules, and breach handling
Reporting & Metrics
ITSM reports, KPIs, and Performance Analytics
Practice by Topic
Focus on specific areas to strengthen your weak points.
Practice questions coming soon
We're preparing CIS-ITSM practice questions. In the meantime:
Try CSA Practice QuestionsPrerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2ITSM implementation experience
- 3ITIL Foundation knowledge recommended
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
Interested in This Certification?
Practice questions are coming soon. In the meantime, explore our CSA materials.