Request Management Questions
Service requests, catalog items, record producers, and fulfillment workflows.
About Request Management
Request Management enables the requesting and fulfilling of catalog items according to predetermined procedures. It encompasses approval workflows, task-based fulfillment, and automatic closure.
Why This Matters for Your Exam
Request Management is 15% of the CIS-ITSM exam. Questions cover the request lifecycle, catalog item types, fulfillment tasks, and the relationship between Requests, Requested Items (RITM), and Catalog Tasks (SCTASK).
Key Concepts to Master
Master the four lifecycle stages (Submittal, Approval, Fulfillment, Closure), three catalog item types (Record Producers, Order Guides, Content Items), and the record hierarchy (REQ → RITM → SCTASK).
Exam Tips
Know the record prefixes: REQ for requests, RITM for requested items, SCTASK for catalog tasks. Understand that Order Guides bundle multiple items. Closure flows from tasks up to request level.
Practice Questions
9 questions availableWhat are the four stages of the Request Management lifecycle?
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What is the purpose of an Order Guide in the Service Catalog?
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