CIS-ITSM Certification

ITSM Overview Questions

ITSM fundamentals, ITIL alignment, and module relationships.

8 total questions2 free questions
All CIS-ITSM Questions

About ITSM Overview

ITSM Overview covers the foundational concepts of IT Service Management in ServiceNow, including how the core ITSM modules interact and align with ITIL best practices.

Why This Matters for Your Exam

ITSM Overview is 10% of the CIS-ITSM exam. Questions test your understanding of how Incident, Problem, Change, and Request Management interact with each other and with the CMDB.

Key Concepts to Master

Understand the relationships between ITSM processes, the role of the CMDB, and how ServiceNow implements ITIL concepts.

Exam Tips

Focus on understanding how processes hand off to each other (e.g., Incident → Problem → Change). Know the supporting applications and architecture.

Practice Questions

8 questions available
1
knowledge

Which of the following best describes a 'service' in the context of IT Service Management?

AA software application installed on user devices
BA capability provided by IT to meet a business need
CA hardware component in the data center
DA support ticket submitted by an end user

👆 Click an option above to select your answer

2
knowledge

What is the relationship between the CMDB and CSDM in ServiceNow?

ACSDM replaces the CMDB in newer ServiceNow releases
BCSDM is a framework that enhances how data is modeled in the CMDB
CCMDB is a subset of CSDM that stores only hardware assets
DCSDM and CMDB are separate products that cannot be used together

👆 Click an option above to select your answer