Change Management Questions
Standard, normal, and emergency changes with CAB approval workflows, conflict detection, and risk assessment.
About Change Management
Change Management ensures consistent approach to risk assessment, business continuity, and change approval. It covers the complete lifecycle from creation through implementation and closure.
Why This Matters for Your Exam
Change Management represents 20% of the CIS-ITSM exam. Expect questions about change types, CAB/ECAB approval, conflict detection, change states, and multimodal change.
Key Concepts to Master
Understand the three change types (Normal, Standard, Emergency), the difference between CAB and ECAB, scheduling and conflict detection, risk assessment methods, and change task types.
Exam Tips
Know that Normal changes require full CAB approval, Standard changes are pre-approved, and Emergency changes need ECAB approval and should be linked to incidents. Remember the four change task types: Planning, Implementation, Testing, Review.
Practice Questions
12 questions availableWhich type of change requires comprehensive assessment and authorization including CAB approval?
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What is the primary characteristic of a standard change?
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