CIS-ITSM Zurich Delta Exam
Maintain your Certified Implementation Specialist - IT Service Management certification by completing the Zurich delta exam. Learn what's new and validate your updated knowledge.
Delta Exam Timeline
What's New in Zurich
Key changes and features you need to know for the delta exam.
Review the Official Study Guide
ServiceNow provides a detailed study guide covering all Zurich release changes for the CIS-ITSM certification.
Open Study GuidePrepare with Practice Questions
Reinforce your knowledge with our CIS-ITSM practice materials.
Incident Management
Advanced incident configuration including major incidents, escalations, parent-child relationships, and SLA management.
Change Management
Standard, normal, and emergency changes with CAB approval workflows, conflict detection, and risk assessment.
Problem Management
Root cause analysis, known error management, workarounds, and permanent solutions.
Request Management
Service requests, catalog items, record producers, and fulfillment workflows.
ITSM Overview
ITSM fundamentals, ITIL alignment, and module relationships.
SLA Management
SLA definitions, schedules, and breach handling.
Delta Exam Tips
Format & Structure
- •Non-proctored, online exam on Now Learning
- •10 multiple-choice questions
- •20 minute time limit
- •Up to 3 retakes allowed
Preparation Strategy
- •Focus on Zurich release notes
- •Review the official delta study guide
- •Practice in a Zurich PDI instance
- •Complete any related Now Learning courses
Don't Let Your Certification Expire
Complete your CIS-ITSM Zurich delta exam before April 16, 2026.