ServiceNow Glossary
Key Terms & Concepts for Certification Success
Essential ServiceNow concepts organized alphabetically. Perfect for exam preparation and quick reference.
A
Access Control Lists (ACLs)
Used in 1 certification
Access controls
Used in 1 certification
Advanced Work Assignment (AWA)
Used in 1 certification
Agent Affinity
Used in 1 certification
Agent Client Collector (ACC) framework
Used in 1 certification
Agile integration
Used in 1 certification
AHA transfer process
Used in 1 certification
Allocation methods
Used in 1 certification
Analyst collaboration
Used in 1 certification
API-based integrations
Used in 1 certification
Application deployment lifecycle
Used in 1 certification
Application identification sections
Used in 1 certification
Application Navigator
Used in 1 certification
Application security (ACLs)
Used in 1 certification
Application-specific configurations
Used in 1 certification
Approval process separation
Used in 1 certification
Approval processes
Used in 1 certification
Approval workflows
Used in 2 certifications
Article Quality Index (AQI)
Used in 1 certification
Assessment criteria
Used in 1 certification
Assessment scheduling
Used in 1 certification
Assessment submission
Used in 1 certification
Assessment types
Used in 1 certification
Assessment workflows
Used in 1 certification
Asset creation from discovered CIs
Used in 1 certification
Asset flows
Used in 1 certification
Asset Management domains
Used in 1 certification
Asset Manager responsibilities
Used in 1 certification
Asset reports
Used in 1 certification
Asset tasks
Used in 1 certification
Asset-CI relationships
Used in 1 certification
Asset-to-install-base relationships
Used in 1 certification
Assets vs Configuration Items
Used in 1 certification
Assets vs consumables
Used in 1 certification
Assignment rules
Used in 2 certifications
Assignment rules and data lookup
Used in 1 certification
Attack pattern identification
Used in 1 certification
Attestation and compliance audits
Used in 1 certification
Authentication methods
Used in 1 certification
Automated enrichment
Used in 1 certification
Automated incident creation
Used in 1 certification
Automated state transitions
Used in 1 certification
Automated Test Framework (ATF)
Used in 1 certification
Automatic task assignment
Used in 1 certification
B
B2B, B2C, B2B2C, B2B2E business models
Used in 1 certification
Before, after, async, and display business rules
Used in 1 certification
Behaviors for device-specific discovery
Used in 1 certification
Benchmarks
Used in 1 certification
Benefit tracking
Used in 1 certification
Better Together principle
Used in 1 certification
Billable vs non-billable time
Used in 1 certification
Breach handling
Used in 1 certification
Bubble chart analysis
Used in 1 certification
Budget management
Used in 1 certification
Bulk operations
Used in 1 certification
Bulk translations
Used in 1 certification
Business impact analysis
Used in 1 certification
Business rule best practices
Used in 1 certification
Business rule conditions and scripts
Used in 1 certification
Business rules
Used in 1 certification
Business Service vs Technical Service
Used in 1 certification
Business value and positioning
Used in 1 certification
C
CAB and ECAB approval
Used in 1 certification
Capacity planning
Used in 1 certification
Capitalization
Used in 1 certification
Case creation methods
Used in 1 certification
Case resolution and closure
Used in 1 certification
Case state flow and transitions
Used in 1 certification
Case summaries and digests
Used in 1 certification
Case tasks
Used in 1 certification
Case types configuration
Used in 1 certification
Catalog and request management
Used in 1 certification
Catalog item types
Used in 1 certification
Catalog items and variables
Used in 1 certification
Catalog roles
Used in 1 certification
Change Advisory Board (CAB)
Used in 1 certification
Change Management integration
Used in 1 certification
Change models
Used in 1 certification
Change schedule
Used in 1 certification
Change states and lifecycle
Used in 1 certification
Change tasks
Used in 2 certifications
Change types (Standard, Normal, Emergency)
Used in 1 certification
Charts and graphs
Used in 1 certification
Choice list domain separation
Used in 1 certification
Choice lists
Used in 1 certification
CI Class Manager
Used in 1 certification
CI Class Manager interface
Used in 1 certification
CI identification rules and criterion attributes
Used in 1 certification
CI lifecycle stages
Used in 1 certification
CI matching rules and strategies
Used in 1 certification
CI reclassification (upgrade/downgrade/switch)
Used in 1 certification
CI relationships and types
Used in 1 certification
CI verification
Used in 1 certification
Citizen development enablement
Used in 1 certification
Client script debugging
Used in 1 certification
Client script vs UI Policy decisions
Used in 1 certification
Client-callable Script Includes
Used in 1 certification
Clone exclusions and data preservers
Used in 1 certification
CMDB 360 experience
Used in 1 certification
CMDB and data strategy
Used in 1 certification
CMDB Data Foundations dashboard
Used in 1 certification
CMDB Data Manager policies
Used in 1 certification
CMDB domain considerations
Used in 1 certification
CMDB Health Dashboard
Used in 1 certification
CMDB Health Dashboard and KPIs
Used in 1 certification
CMDB Health KPIs (Correctness, Completeness, Compliance)
Used in 1 certification
CMDB integration
Used in 3 certifications
CMDB integration for CI context
Used in 1 certification
CMDB Query Builder
Used in 1 certification
CMDB schema and class hierarchy
Used in 1 certification
CMDB table hierarchy (cmdb_ci, cmdb_ci_hardware, cmdb_ci_computer)
Used in 1 certification
CMDB Workspace Insights view
Used in 1 certification
CMDB Workspace views
Used in 1 certification
Coalesce fields for upsert
Used in 1 certification
Code reuse best practices
Used in 1 certification
Communication channels
Used in 1 certification
Communication features
Used in 1 certification
Communication plan development
Used in 1 certification
Compliance frameworks
Used in 1 certification
Compliance reporting
Used in 1 certification
Conditional playbook logic
Used in 1 certification
Configuration vs customization
Used in 1 certification
Conflict detection
Used in 1 certification
Conflict detection and scheduling
Used in 1 certification
Conflict management
Used in 1 certification
Conflict resolution between departments
Used in 1 certification
Connect Chat
Used in 1 certification
Constraint management
Used in 1 certification
Consumable tracking
Used in 1 certification
Consumer table
Used in 1 certification
Contained vs blocked domains
Used in 1 certification
Containment actions
Used in 1 certification
Content Service for hardware
Used in 1 certification
Continuous improvement
Used in 1 certification
Continuous monitoring
Used in 1 certification
Contract financials
Used in 1 certification
Contract Management integration
Used in 1 certification
Contracts and entitlements
Used in 1 certification
Cost allocation
Used in 1 certification
Cost breakdown structures
Used in 1 certification
Cost tracking
Used in 1 certification
Credential aliases and affinity
Used in 1 certification
Credential types (Windows, SSH, SNMP, PowerShell)
Used in 1 certification
Credential-less discovery with Nmap
Used in 1 certification
Cross-application workflows
Used in 1 certification
Cross-domain queries
Used in 1 certification
Cross-platform considerations
Used in 1 certification
Cross-scope access
Used in 1 certification
CSAT and other KPIs
Used in 1 certification
CSDM 5 changes and relabeling
Used in 1 certification
CSDM data domains
Used in 1 certification
CSDM domains
Used in 1 certification
CSDM Foundation domain
Used in 1 certification
CSDM Service Delivery domain
Used in 1 certification
CSM architecture best practices
Used in 1 certification
CSM Configurable Workspace
Used in 1 certification
CSM Guided Setup
Used in 1 certification
CSM plugins and activation
Used in 1 certification
current and previous objects
Used in 1 certification
Custom fields and forms
Used in 1 certification
Custom report creation
Used in 1 certification
Customer Account table (customer_account)
Used in 1 certification
Customer Central component
Used in 1 certification
Customer Contact table (customer_contact)
Used in 1 certification
Customer portals
Used in 1 certification
D
Dashboard customization
Used in 1 certification
Dashboards
Used in 1 certification
Data certification
Used in 1 certification
Data certification schedules and templates
Used in 1 certification
Data dictionary
Used in 1 certification
Data hygiene rules
Used in 1 certification
Data migration considerations
Used in 1 certification
Data Policies for server-side enforcement
Used in 1 certification
Data policy
Used in 1 certification
Data quality and validation
Used in 1 certification
Data sharing between apps
Used in 1 certification
Data sources configuration
Used in 1 certification
Data visualization and dashboards
Used in 1 certification
De-duplication strategies
Used in 1 certification
Demand intake process
Used in 1 certification
Demand to project promotion
Used in 1 certification
Dependencies and constraints
Used in 1 certification
Depreciation methods
Used in 1 certification
Development environment strategy
Used in 1 certification
Dictionary overrides
Used in 1 certification
Discovery and domain assignment
Used in 1 certification
Discovery and MID Server dashboards
Used in 1 certification
Discovery error troubleshooting
Used in 1 certification
Discovery integration
Used in 1 certification
Discovery schedules and clusters
Used in 1 certification
Domain administration
Used in 1 certification
Domain hierarchy structure
Used in 1 certification
Domain paths
Used in 1 certification
Domain picker behavior
Used in 1 certification
Domain separation in CMDB Health
Used in 1 certification
Domain visibility rules
Used in 1 certification
Domain visibility settings
Used in 1 certification
Domain-specific business rules
Used in 1 certification
Domain-specific configurations
Used in 1 certification
Dynamic CI Groups
Used in 1 certification
E
ECC Queue and discovery status
Used in 1 certification
Email and chat integration
Used in 1 certification
Email security integration
Used in 1 certification
Enabling domain separation
Used in 1 certification
End-to-end process design
Used in 1 certification
Endpoint detection integration
Used in 1 certification
Engagement management
Used in 1 certification
Escalation
Used in 1 certification
Escalation policies
Used in 1 certification
Escalation procedures
Used in 1 certification
Evidence collection
Used in 1 certification
Evidence requirements
Used in 1 certification
Evidence upload
Used in 1 certification
Exception management
Used in 2 certifications
Execution order and priority
Used in 1 certification
Execution order and when to run
Used in 1 certification
Executive reporting
Used in 2 certifications
Expense line processing
Used in 1 certification
Extending classes (AbstractAjaxProcessor)
Used in 1 certification
External integrations
Used in 1 certification
F
Feature adoption levels
Used in 1 certification
Fields and field types
Used in 1 certification
Filters and breadcrumbs
Used in 1 certification
Financial dashboards
Used in 1 certification
Financial plans
Used in 1 certification
Financial reporting
Used in 1 certification
Financial system sync
Used in 1 certification
Finding tracking
Used in 1 certification
Fixed asset integration
Used in 1 certification
Flow Designer
Used in 1 certification
Flow Designer for SIR
Used in 1 certification
Flow Designer for VR
Used in 1 certification
Flow Designer scripting actions
Used in 1 certification
Forms and form sections
Used in 1 certification
Foundation domain
Used in 1 certification
Foundational vs transactional data
Used in 1 certification
Fulfiller vs User licensing
Used in 1 certification
Fulfillment and closure
Used in 1 certification
G
g_form API methods
Used in 1 certification
g_scratchpad for display rules
Used in 1 certification
g_user and g_list objects
Used in 1 certification
GlideAggregate for reporting
Used in 1 certification
GlideAjax client-server communication
Used in 1 certification
GlideAjax from client side
Used in 1 certification
GlideAjax integration patterns
Used in 1 certification
GlideRecord queries and CRUD operations
Used in 1 certification
GlideSystem utility methods
Used in 1 certification
Global search
Used in 1 certification
Global vs domain process execution
Used in 1 certification
GRC integration
Used in 2 certifications
Groups and group membership
Used in 1 certification
H
HAM capability blueprint
Used in 1 certification
HAM dashboards
Used in 1 certification
HAM personas and roles
Used in 1 certification
Handling unmatched assets
Used in 1 certification
Hardware asset lifecycle stages
Used in 1 certification
Hardware Asset Workspace
Used in 1 certification
Hardware Model Normalization
Used in 1 certification
Health scores and dashboards
Used in 1 certification
Hermes messaging and High Availability
Used in 1 certification
Horizontal vs Application patterns
Used in 1 certification
I
Idea management
Used in 1 certification
Idea to demand conversion
Used in 1 certification
Identification and Reconciliation Engine (IRE)
Used in 1 certification
Identification rules and entries
Used in 1 certification
IDR adapters for data transformation
Used in 1 certification
IDR Monitoring and Queue dashboards
Used in 1 certification
Impact analysis
Used in 1 certification
Impact and urgency
Used in 1 certification
Impersonation
Used in 1 certification
Implementation methodology
Used in 2 certifications
Import set transforms
Used in 1 certification
Import sets
Used in 1 certification
Import sets and transform maps
Used in 2 certifications
Importance of data quality
Used in 1 certification
Incident categorization
Used in 1 certification
Incident classification
Used in 1 certification
Incident creation methods
Used in 1 certification
Incident documentation
Used in 1 certification
Incident lifecycle
Used in 1 certification
Incident response phases
Used in 1 certification
Incident roles (ITIL, itil_admin)
Used in 1 certification
Incident states and lifecycle
Used in 1 certification
Indicator of compromise matching
Used in 1 certification
Initial configuration steps
Used in 1 certification
initialize() and type patterns
Used in 1 certification
Install base items
Used in 1 certification
Instance Data Replication (IDR)
Used in 1 certification
Instance strategy (dev/test/prod)
Used in 1 certification
Integration actions
Used in 1 certification
Integration Hub basics
Used in 1 certification
Integration options
Used in 1 certification
Integration with other apps
Used in 1 certification
Integration with Security Operations
Used in 1 certification
Integration with SIEM tools
Used in 1 certification
Investigation workflows
Used in 1 certification
IRE properties and thresholds
Used in 1 certification
Issue management
Used in 1 certification
IT Asset Management concepts
Used in 1 certification
ITIL alignment
Used in 1 certification
ITSM Asset Management vs HAM
Used in 1 certification
ITSM dashboards
Used in 1 certification
ITSM domain separation
Used in 1 certification
ITSM integration
Used in 1 certification
ITSM personas and roles
Used in 1 certification
ITSM Standard vs Pro vs Enterprise
Used in 1 certification
K
Key performance indicators
Used in 2 certifications
Key stakeholders and roles
Used in 1 certification
Knowledge articles
Used in 1 certification
Knowledge Base
Used in 1 certification
Knowledge blocks
Used in 1 certification
Knowledge Management domains
Used in 1 certification
Knowledge management governance
Used in 1 certification
Knowledge Management integration
Used in 1 certification
Knowledge search configuration
Used in 1 certification
Known Error Database (KEDB)
Used in 1 certification
Known errors
Used in 1 certification
L
LDAP/SSO integration
Used in 1 certification
Lessons learned documentation
Used in 1 certification
License considerations
Used in 1 certification
Licensing channels and artifacts
Used in 1 certification
Lifecycle management (tangible/intangible)
Used in 1 certification
List reports
Used in 1 certification
List views and filters
Used in 1 certification
Lists and list controls
Used in 1 certification
M
Major case management
Used in 1 certification
Major incident handling
Used in 1 certification
Major incidents
Used in 1 certification
Manual incident creation
Used in 1 certification
Metrics and KPIs
Used in 1 certification
MID Server installation and configuration
Used in 1 certification
MID Server sizing and capacity planning
Used in 1 certification
Milestone tracking
Used in 1 certification
Mobile/Service Portal considerations
Used in 1 certification
Model categories and classes
Used in 1 certification
Module relationships
Used in 1 certification
Multi-tenancy architecture
Used in 1 certification
Multimodal change
Used in 1 certification
Multisource Data Preview
Used in 1 certification
Multisource Report Builder
Used in 1 certification
N
Near and far clusters
Used in 1 certification
Network security integration
Used in 1 certification
Normal, Standard, and Emergency changes
Used in 1 certification
Normalization Data Services
Used in 1 certification
Notification domain separation
Used in 1 certification
Notification rules
Used in 1 certification
Notification setup
Used in 1 certification
Now Create approach
Used in 1 certification
Now Create deployment stages
Used in 1 certification
O
Observable extraction
Used in 1 certification
Observables and indicators
Used in 1 certification
OCM Community Champion role
Used in 1 certification
On Hold behavior
Used in 1 certification
onLoad, onChange, onSubmit, onCellEdit types
Used in 1 certification
Operational benefits of Discovery
Used in 1 certification
Orchestration actions
Used in 1 certification
Orchestration and SOAR
Used in 1 certification
Orchestration integration
Used in 1 certification
Order guides
Used in 2 certifications
Outbound REST Messages (RESTMessageV2)
Used in 1 certification
P
Parent-child case relationships
Used in 1 certification
Parent-child incident relationships
Used in 1 certification
Partner and supplier management
Used in 1 certification
Password policies
Used in 1 certification
Pattern Designer interface and debugging
Used in 1 certification
Pattern operations (Match, Parse variable, Parse file)
Used in 1 certification
Pattern troubleshooting with Discovery Log
Used in 1 certification
Pause conditions
Used in 1 certification
PCIE phases (Scanning, Classification, Identification, Exploration)
Used in 1 certification
Performance Analytics
Used in 2 certifications
Performance Analytics basics
Used in 1 certification
Performance Analytics for VR
Used in 1 certification
Performance Analytics vs Reporting
Used in 1 certification
Performance best practices
Used in 1 certification
Permanent fixes
Used in 1 certification
Persona-based dashboards
Used in 1 certification
Planning for Discovery implementations
Used in 1 certification
Platform roadmap development
Used in 1 certification
Plugin domain support
Used in 1 certification
PMO Functions and engagement
Used in 1 certification
Policy enforcement
Used in 1 certification
Portal branding
Used in 1 certification
Portal configuration
Used in 1 certification
Portfolio health metrics
Used in 1 certification
Portfolio optimization
Used in 1 certification
Portfolio scoring
Used in 1 certification
Post-implementation review
Used in 1 certification
Post-incident review
Used in 1 certification
Post-incident review process
Used in 1 certification
Pre-built VR dashboards
Used in 1 certification
Prioritization strategies
Used in 1 certification
Priority calculation
Used in 1 certification
Problem lifecycle stages
Used in 1 certification
Problem roles
Used in 1 certification
Problem states
Used in 1 certification
Problem tasks
Used in 2 certifications
Problem to Change relationship
Used in 1 certification
Problem vs Incident
Used in 1 certification
Process identifiers (PIDs)
Used in 1 certification
Procurement integration
Used in 1 certification
Product model management
Used in 1 certification
Project actuals integration
Used in 1 certification
Project creation and templates
Used in 1 certification
Project scope definition
Used in 1 certification
Project status and health
Used in 1 certification
Project status reports
Used in 1 certification
Project workbench
Used in 1 certification
Properties and settings
Used in 1 certification
Purchase order receiving
Used in 1 certification
Q
R
Rate cards
Used in 1 certification
Reconciliation and data source precedence
Used in 1 certification
Reconciliation rules
Used in 1 certification
Record domain assignment
Used in 1 certification
Record producers
Used in 2 certifications
Reference field behavior
Used in 1 certification
Reference fields
Used in 1 certification
Regular expressions in patterns
Used in 1 certification
Related incidents
Used in 1 certification
Related lists
Used in 1 certification
Relationship governance
Used in 1 certification
Remediation rules and de-duplication
Used in 1 certification
Remediation task creation
Used in 1 certification
Remediation workflows
Used in 1 certification
Report Builder
Used in 1 certification
Report types
Used in 1 certification
Reporting across applications
Used in 1 certification
Reporting and metrics
Used in 1 certification
Request lifecycle stages
Used in 1 certification
Request, RITM, SCTASK hierarchy
Used in 1 certification
Resolution and closure
Used in 2 certifications
Resource allocation
Used in 1 certification
Resource pools
Used in 1 certification
Resource requests
Used in 1 certification
Resource utilization dashboards
Used in 1 certification
Response automation
Used in 1 certification
Response vs Resolution SLA
Used in 1 certification
Retirement and disposal
Used in 1 certification
Retirement definitions
Used in 1 certification
Risk and issue management
Used in 1 certification
Risk assessment
Used in 2 certifications
Risk factors
Used in 1 certification
Risk framework setup
Used in 1 certification
Risk metrics
Used in 1 certification
Risk reassessment triggers
Used in 1 certification
Risk scoring methodology
Used in 1 certification
Risk tiers
Used in 1 certification
Robust Transform Engine (RTE)
Used in 1 certification
ROI calculations
Used in 1 certification
Role configuration
Used in 1 certification
Roles and role hierarchies
Used in 1 certification
Root cause analysis
Used in 1 certification
Root cause analysis (RCA)
Used in 1 certification
S
Saved searches
Used in 1 certification
Scanner integration points
Used in 1 certification
Scanner integrations (Qualys, Tenable, Rapid7)
Used in 1 certification
Scenario planning
Used in 1 certification
Scheduled imports
Used in 1 certification
Scheduled reports
Used in 1 certification
Scheduled script execution
Used in 1 certification
Scoped applications and namespaces
Used in 1 certification
Scoped vs global Script Includes
Used in 1 certification
Scoped vs global scripting
Used in 1 certification
Scoring and prioritization
Used in 1 certification
Scoring configuration
Used in 1 certification
Scoring rules
Used in 1 certification
Script debugging and logging
Used in 1 certification
Script debugging techniques
Used in 1 certification
Script Include debugging
Used in 1 certification
Script include scoping
Used in 1 certification
Script Include structure and prototypes
Used in 1 certification
Scripted REST APIs
Used in 1 certification
Scripted UI Policy conditions
Used in 1 certification
Security analyst workspace
Used in 1 certification
Security incident lifecycle
Used in 1 certification
Security Incident Response architecture
Used in 1 certification
Security methods for the platform
Used in 1 certification
Security Operations integration
Used in 1 certification
Security Operations suite overview
Used in 1 certification
Security playbooks
Used in 1 certification
Security rules
Used in 1 certification
Self-service capabilities
Used in 1 certification
Server-side scripting contexts
Used in 1 certification
Service Catalog
Used in 1 certification
Service Catalog case creation
Used in 1 certification
Service Catalog domain separation
Used in 1 certification
Service Catalog licensing implications
Used in 1 certification
Service catalog requests
Used in 1 certification
Service Delivery domain
Used in 1 certification
Service Graph Connectors
Used in 1 certification
Service Instance (cmdb_ci_service_auto)
Used in 1 certification
Service lifecycle stages
Used in 1 certification
Service Mapping queries
Used in 1 certification
Service Owner Workspace
Used in 1 certification
Service portfolio
Used in 1 certification
Service portfolio structure
Used in 1 certification
ServiceNow certifications and skills
Used in 1 certification
ServiceNow Studio IDE
Used in 1 certification
Severity and impact calculation
Used in 1 certification
Shared vs domain-specific data
Used in 1 certification
SIEM integration (Splunk, QRadar, etc.)
Used in 1 certification
SLA configuration
Used in 3 certifications
SLA domain separation
Used in 1 certification
SLA management
Used in 1 certification
SLA management and timelines
Used in 1 certification
SLA schedules
Used in 1 certification
SLA timeline indicators
Used in 1 certification
SLA tracking
Used in 1 certification
SLA vs OLA vs UC
Used in 1 certification
Source control integration
Used in 1 certification
Special handling notes
Used in 1 certification
SPM application suite overview
Used in 1 certification
SPM dashboards
Used in 1 certification
SPM data model
Used in 1 certification
Sponsorship engagement
Used in 1 certification
Standard operating procedures
Used in 1 certification
Standard reports
Used in 1 certification
STIX/TAXII integration
Used in 1 certification
Stock rules automation
Used in 1 certification
Stockrooms and locations
Used in 1 certification
Strategic alignment scoring
Used in 1 certification
Strategic alignment views
Used in 1 certification
Strategic Planning Workspace (SPW)
Used in 1 certification
Submission workflows
Used in 1 certification
Success metrics
Used in 1 certification
Support preparation and troubleshooting
Used in 1 certification
Supporting applications
Used in 1 certification
Survey management
Used in 1 certification
sys_domain field
Used in 1 certification
System properties per domain
Used in 1 certification
System settings
Used in 1 certification
T
Table API vs Scripted REST API
Used in 1 certification
Table domain separation configuration
Used in 1 certification
Table inheritance
Used in 1 certification
Tables and table relationships
Used in 1 certification
Targeted communications
Used in 1 certification
Task management
Used in 2 certifications
Team management
Used in 1 certification
Technical governance coding best practices
Used in 1 certification
Template management
Used in 1 certification
Testing and validation
Used in 1 certification
Testing with ATF
Used in 1 certification
Third-party integrations
Used in 1 certification
Threat intelligence feeds
Used in 1 certification
Threat intelligence platform integration
Used in 1 certification
Three levels of governance
Used in 1 certification
Time entry rules
Used in 1 certification
Timecard configuration
Used in 1 certification
Timecard reports
Used in 1 certification
TOP domain vs global domain
Used in 1 certification
Total cost of ownership
Used in 1 certification
TPRM data model
Used in 1 certification
TPRM roles and responsibilities
Used in 1 certification
Transfer orders
Used in 1 certification
Trend analysis
Used in 2 certifications
TRUST Center for compliance
Used in 1 certification
Trustworthy data principles
Used in 1 certification
U
UI Action visibility conditions
Used in 1 certification
UI Actions (form, list, context menu)
Used in 1 certification
UI Policy conditions and actions
Used in 1 certification
UI Policy vs Client Script decisions
Used in 1 certification
Unified work management
Used in 1 certification
Update Sets for code promotion
Used in 1 certification
Update sets management
Used in 1 certification
Upgrade best practices
Used in 1 certification
User domain assignment
Used in 1 certification
User experience considerations
Used in 1 certification
User records and profiles
Used in 1 certification
Utilization tracking
Used in 1 certification
V
Value-driven metrics like MTTR
Used in 1 certification
Variable and attribute syntax
Used in 1 certification
Vendor lifecycle
Used in 1 certification
Vendor Management integration
Used in 1 certification
Vendor performance tracking
Used in 1 certification
Vendor records
Used in 1 certification
Vendor user management
Used in 1 certification
Visible from above/below
Used in 1 certification
Vulnerability data import process
Used in 1 certification
Vulnerability Groups
Used in 1 certification
Vulnerability lifecycle states
Used in 1 certification
Vulnerability Response architecture
Used in 1 certification
Vulnerability Response workspace
Used in 1 certification
Vulnerable Items and Vulnerability records
Used in 1 certification
W
Waterfall vs Agile approaches
Used in 1 certification
Webhook configurations
Used in 1 certification
What-if analysis
Used in 1 certification
Widgets
Used in 1 certification
Work breakdown structure (WBS)
Used in 1 certification
Work Notes vs Additional Comments
Used in 1 certification
Workaround communication
Used in 1 certification
Workarounds
Used in 1 certification
Workflow configuration
Used in 1 certification
Workflow domain separation
Used in 1 certification
Workflow management
Used in 1 certification
Workflows
Used in 1 certification
Workspace navigation
Used in 1 certification
Master These Concepts
Ready to test your knowledge? Try our practice questions and study guides.