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CSA Practice Questions

Certified System Administrator

100 practice questions across 8 topics • 15 free

Exam Overview

60
Exam Questions
90 min
Duration
70%
Passing Score
$210
Exam Cost
100+
Practice Questions
15
Free Questions

Practice Questions

100 questions from 8 topics
1
knowledge

What does a list in ServiceNow display?

AA single record from a table
BRecords from a table where each row is a record and each column is a field
COnly the fields marked as mandatory
DConfiguration settings for applications

👆 Click an option above to select your answer

2
knowledge

What is the purpose of views in ServiceNow?

ATo delete records from the database
BTo display lists or forms in different ways for different user types
CTo create new tables automatically
DTo import data from external sources

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3
knowledge

Which security mechanism controls record-level access to data in ServiceNow?

ARoles
BGroups
CAccess Control Lists (ACLs)
DData Policies

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4
knowledge

What role is required to modify Access Control Lists (ACLs) in ServiceNow?

Aadmin
Bsecurity_admin
Cacl_admin
Ditil

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5
knowledge

How is data organized in ServiceNow?

AFiles, folders, and documents
BTables, records, fields, and values
CSheets, cells, and formulas
DObjects, classes, and methods

👆 Click an option above to select your answer

6
knowledge

What is a sys_id in ServiceNow?

AA user's login name
BA unique 32-character ID that identifies each record
CThe table name
DA field label

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7
knowledge

What is a catalog item in ServiceNow?

AA database table
BAnything that can be ordered on its own, like a laptop or service
CA type of user role
DA workflow template

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8
understanding

What is the purpose of variables in the Service Catalog?

ATo track inventory levels
BTo define item options for end users and customize items to customer needs
CTo create user accounts
DTo send email notifications

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9
knowledge

What is the primary goal of Incident Management in ServiceNow?

ATo identify the root cause of issues
BTo restore normal service operation as quickly as possible
CTo prevent incidents from occurring
DTo document all IT changes

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10
knowledge

How is incident Priority calculated in ServiceNow by default?

AManually set by the caller
BBased on Impact and Urgency
CBased on the assignment group
DBased on the category selected

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11
knowledge

What is the primary goal of Problem Management?

ATo restore service as quickly as possible
BTo identify and resolve the underlying cause of one or more incidents
CTo approve and implement changes
DTo fulfill service requests

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12
knowledge

What is the Known Error Database (KEDB)?

AA list of all incidents in the system
BA repository of problem records designated as known issues
CA database of user credentials
DA collection of change requests

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13
knowledge

What are the three types of changes in ServiceNow?

ASmall, Medium, and Large
BStandard, Normal, and Emergency
CInternal, External, and Mixed
DPlanned, Unplanned, and Scheduled

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14
understanding

What distinguishes a Standard change from a Normal change?

AStandard changes cost more to implement
BStandard changes are pre-approved and don't require CAB approval each time
CStandard changes are only for emergency situations
DStandard changes cannot be tracked

👆 Click an option above to select your answer

15
knowledge

Where can users access the Visualization Designer in ServiceNow?

AAll > User Administration > Visualizations
BAll > Platform Analytics > Library > Data Visualizations
CAll > System Security > Charts
DAll > Incident > Reports

👆 Click an option above to select your answer

Practice by Topic

Focus on specific areas to strengthen your weak points

User Interface & Navigation15 QUser Administration & Security15 QDatabase Administration12 QSelf-Service & Automation15 QIncident Management12 QProblem Management8 QChange Management10 QReporting & Dashboards13 Q

Exam Domains

User Interface & Navigation

15%

Understanding the ServiceNow user interface, navigation, lists, forms, and platform overview

User Administration & Security

15%

Managing users, groups, roles, and access controls (ACLs)

Database Administration

12%

Working with tables, fields, data dictionary, and data management

Self-Service & Automation

15%

Service Catalog, Knowledge Management, Flow Designer, and automation tools

Incident Management

12%

Creating, managing, and resolving incidents following ITIL best practices

Problem Management

8%

Root cause analysis, known errors, and problem resolution

Change Management

10%

Change requests, change models, CAB approval, and change schedules

Reporting & Dashboards

13%

Creating reports, dashboards, Performance Analytics, and data visualization

More Study Resources

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