User Interface & Navigation Questions
Master the ServiceNow user interface including lists, forms, navigation, and the Application Navigator. Learn to customize your workspace for maximum productivity.
About User Interface & Navigation
The ServiceNow User Interface (UI) is the primary way users interact with the platform. Understanding UI navigation is foundational to everything else you'll do in ServiceNow. This includes mastering the Application Navigator, working with lists and forms, using filters, and customizing your workspace for efficient daily operations.
Why This Matters for Your Exam
UI & Navigation typically accounts for 15% of the CSA exam. This topic tests your ability to navigate the platform efficiently and understand how end users interact with ServiceNow. Expect questions about list controls, form layouts, related lists, and the Application Navigator structure.
Key Concepts to Master
Focus on understanding the difference between list views and form views, how to use filters and breadcrumbs, the purpose of related lists, and how to configure personal and system settings. Know how Global Search works and the basics of Connect Chat for collaboration.
Exam Tips
Pay attention to questions about default behaviors versus configured behaviors. Know the difference between personal list configurations and admin-level changes. Understand how favorites and history work in the Application Navigator.
Practice Questions
15 questions availableWhat does a list in ServiceNow display?
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What is the purpose of views in ServiceNow?
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