Problem Management Questions
Learn to identify and manage the root cause of incidents through Problem Management. Understand known errors, workarounds, and permanent fixes.
About Problem Management
Problem Management focuses on identifying and eliminating the root cause of incidents. While Incident Management restores service quickly, Problem Management prevents future incidents by finding permanent solutions. This proactive approach reduces recurring issues and improves service quality.
Why This Matters for Your Exam
Problem Management covers about 8% of the CSA exam. While smaller than Incident Management, it's essential for understanding the complete ITSM picture. Questions test your knowledge of the relationship between incidents and problems.
Key Concepts to Master
Understand the key difference: incidents are symptoms, problems are causes. Know the problem lifecycle and states. Learn about Known Errors - problems with documented workarounds but no permanent fix yet. Understand how to link related incidents to problems.
Exam Tips
Focus on when to create a problem versus continuing with incident management. Know that problems can be created proactively (trend analysis) or reactively (from incidents). Understand that closing a problem doesn't automatically close related incidents.
Practice Questions
8 questions availableWhat is the primary goal of Problem Management?
👆 Click an option above to select your answer
What is the Known Error Database (KEDB)?
👆 Click an option above to select your answer