Change Management Questions
Manage IT changes safely with ServiceNow Change Management. Learn change models, CAB approvals, risk assessment, and change schedules.
About Change Management
Change Management ensures that standardized methods are used for efficient handling of all changes. The goal is to minimize the impact of change-related incidents while enabling beneficial changes. ServiceNow provides comprehensive tools for managing the entire change lifecycle.
Why This Matters for Your Exam
Change Management represents about 10% of the CSA exam. This process is critical for maintaining service stability while enabling innovation. Questions cover change types, the approval process, and risk assessment.
Key Concepts to Master
Know the three change types: Standard (pre-approved, low risk), Normal (requires CAB approval), and Emergency (expedited for urgent situations). Understand change models as templates for common changes. Learn about the Change Advisory Board (CAB) and their role in approvals.
Exam Tips
Remember that Standard changes are pre-approved through a change model - they don't need CAB approval each time. Understand the change schedule and blackout windows. Know how risk assessment affects the approval process. Emergency changes still need documentation, just expedited.
Practice Questions
10 questions availableWhat are the three types of changes in ServiceNow?
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What distinguishes a Standard change from a Normal change?
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