Overview
The ServiceNow User Interface (UI) is the primary way users interact with the platform. Understanding UI navigation is foundational to everything else you'll do in ServiceNow. This includes mastering the Application Navigator, working with lists and forms, using filters, and customizing your workspace for efficient daily operations.
Why It Matters for the Exam
UI & Navigation typically accounts for 15% of the CSA exam. This topic tests your ability to navigate the platform efficiently and understand how end users interact with ServiceNow. Expect questions about list controls, form layouts, related lists, and the Application Navigator structure.
Key Concepts to Master
💡 Exam Tips & Strategy
Pay attention to questions about default behaviors versus configured behaviors. Know the difference between personal list configurations and admin-level changes. Understand how favorites and history work in the Application Navigator.