Overview
Change Management ensures that standardized methods are used for efficient handling of all changes. The goal is to minimize the impact of change-related incidents while enabling beneficial changes. ServiceNow provides comprehensive tools for managing the entire change lifecycle.
Why It Matters for the Exam
Change Management represents about 10% of the CSA exam. This process is critical for maintaining service stability while enabling innovation. Questions cover change types, the approval process, and risk assessment.
Key Concepts to Master
💡 Exam Tips & Strategy
Remember that Standard changes are pre-approved through a change model - they don't need CAB approval each time. Understand the change schedule and blackout windows. Know how risk assessment affects the approval process. Emergency changes still need documentation, just expedited.