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Govern

ServiceNow CIS-DF Study Guide

Overview

The Govern domain is the largest on the CIS-DF exam at 35%. It covers everything related to maintaining data quality in the CMDB — health monitoring via KPIs (Correctness, Completeness, Compliance), data certification and audit processes, lifecycle management, remediation rules, and the CMDB Data Manager.

Why It Matters for the Exam

This is the single most important domain on the exam. CMDB Health is the core mechanism for monitoring data quality. You need to understand health KPIs, how scores are calculated, certification schedules, lifecycle policies, and remediation workflows.

Key Concepts to Master

1CMDB Health KPIs (Correctness, Completeness, Compliance)
2Health scores and dashboards
3Data certification schedules and templates
4Lifecycle management (tangible/intangible)
5Retirement definitions
6Remediation rules and de-duplication
7CMDB Data Manager policies
8Attestation and compliance audits
9Domain separation in CMDB Health
10Relationship governance

💡 Exam Tips & Strategy

Know the Correctness sub-metrics (Orphan, Staleness, Duplicate). Remember default values like staleness Effective Duration (60 days) and archive retention (120 days). Understand how certification tasks are auto-split when CI count exceeds thresholds (10,000 per task).

60
Practice Questions
35%
Exam Weight
CIS-DF
Certification