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Insight

ServiceNow CIS-DF Study Guide

Overview

The Insight domain covers how you analyze and visualize CMDB data — from the CMDB Data Foundations dashboard that shows adoption levels, to CMDB 360 for deep CI inspection, Query Builder for complex CI queries, and the Multisource Report Builder for cross-source analysis.

Why It Matters for the Exam

Insight accounts for 20% of the CIS-DF exam. You need to understand the various dashboards and tools available for monitoring CMDB health and data quality. The CMDB Data Foundations dashboard is particularly important as it shows feature adoption across Data Ingestion, Data Governance, and Search & Analytics.

Key Concepts to Master

1CMDB Data Foundations dashboard
2Feature adoption levels
3CMDB Query Builder
4CMDB 360 experience
5Multisource Data Preview
6Multisource Report Builder
7CMDB Workspace Insights view
8CMDB Health Dashboard
9Impact analysis
10Service Mapping queries

💡 Exam Tips & Strategy

Know the three feature adoption categories (Data Ingestion, Data Governance, Search & Analytics). Understand CMDB 360 roles (reader, editor, admin). Know that Query Builder has different query types including Service Mapping queries. Remember the scheduled job that refreshes dashboard data every 24 hours.

36
Practice Questions
20%
Exam Weight
CIS-DF
Certification