In the CSDM Foundation domain, what is the primary purpose of the lifecycle stage and stage status attributes introduced in CSDM 4?
ATo replace all existing CI attributes with a single status field
BTo provide standardized, non-customizable lifecycle tracking for assets and CIs
CTo allow customers to create unlimited custom status values
DTo sync status values automatically between different ServiceNow instances
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Why is the Business Process CI class placed in the Foundation domain rather than other CSDM domains?
ABecause business processes are always created before any other CIs
BBecause it can reference objects outside the CMDB, such as locations and users
CBecause it is the most commonly used CI class in ServiceNow
DBecause business processes do not have relationships with other CIs
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What is the key difference between lifecycle stages for tangible (physical) CIs versus intangible (logical) CIs in CSDM?
ATangible CIs have more stages because they require physical disposal at end of life
BIntangible CIs have more stages to track software licensing
CBoth types share identical lifecycle stages and statuses
DOnly tangible CIs can use the operational stage
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4knowledgeSelect all that apply
Which of the following are components of Value Streams in the CSDM Foundation domain? (Select all that apply)
AValue stream categories (approximately 15 out-of-box)
BStages that reference CMDB objects and business capabilities
CDirect storage in CMDB tables
DProcesses linked to each stage
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An organization wants to track that a server is still operational but will be retired in the next quarter. Which lifecycle stage and status combination in CSDM would best represent this scenario?
AEnd of Operation stage with Pending Retirement status
BOperational stage with Pending Retirement status
CEnd of Life stage with Operational status
DBuild stage with Inventory status
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In the CMDB CI Class Models store app, which parent class does the Nutanix Controller VM [cmdb_ci_nutanix_controller_vm] class extend?
AVirtual Machine Object [cmdb_ci_vm_object]
BApplication [cmdb_ci_appl]
CVirtual Machine Instance [cmdb_ci_vm_instance]
DVirtualization Server [cmdb_ci_virtualization_server]
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Which table stores technical services in the Manage Technical Services domain of the CSDM framework?
A[cmdb_ci_service_discovered]
B[cmdb_ci_service_auto]
C[cmdb_ci_service_technical]
D[cmdb_ci_query_based_service]
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What is the primary purpose of the Nutanix Storage Container class [cmdb_ci_nutanix_storage_container] in the CMDB?
ATo represent the grouping of physical disks within a Nutanix cluster for physical separation between virtual machines
BTo represent a subset of a storage pool used to apply policies such as reserved capacity, replication factor, and storage optimization
CTo manage the Nutanix Controller VM that provides storage clustering capabilities on each node
DTo represent the physical host infrastructure on which Nutanix virtual machines run
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What restriction applies to CIs that are associated through a Dynamic CI Group in the Manage Technical Services domain?
AEach CI can be associated with a maximum of three Dynamic CI Groups simultaneously
BEach CI can be related to only one Technical Service or Technical Service Offering
CEach CI must be manually approved before it can be included in a Dynamic CI Group
DEach CI must have an active Discovery schedule configured before being added to a group
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An organization does not yet have Service Mapping enabled but needs to represent an application service consisting of 12 servers and 3 database instances in ServiceNow. Which approach should they use?
ACreate a technical service in the [cmdb_ci_service_technical] table and manually add CI relationships
BCreate a Dynamic CI Group as a query-based application service to replace manual tracking
CWait until Service Mapping is enabled since application services require Top Down Discovery
DImport CI data into the [cmdb_ci_service_discovered] table using a spreadsheet upload
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11knowledgeSelect all that apply
Which of the following are features that technology consumers can typically select when requesting a technical service offering through the request catalog? (Select TWO)
ALevel of performance and availability
BCMDB class hierarchy and identification rules
CLocation or geography and environment
DDiscovery schedule frequency and scan depth
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The Nutanix Prism Central class [cmdb_ci_nutanix_prism_central] was added in CMDB CI Class Models Release 1.6.0. What is the role of a Nutanix Prism Central component, and which class does it extend?
AIt is a storage clustering controller that extends Application [cmdb_ci_appl]
BIt is a multi-cluster manager for centralized management that extends Virtual Machine Object [cmdb_ci_vm_object]
CIt is a physical host for running virtual machines that extends Virtualization Server [cmdb_ci_virtualization_server]
DIt is a grouping of physical disks for storage that extends Storage Pool [cmdb_ci_storage_pool]
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13applicationSelect all that apply
A ServiceNow administrator wants to use Dynamic CI Groups in the Manage Technical Services domain. Which of the following are valid use cases for Dynamic CI Groups? (Select TWO)
AReplacing spreadsheet-based tracking with a query-based application service when Service Mapping is not yet enabled
BCreating nested groups where one Dynamic CI Group contains other CI groups for hierarchical management
CRelating a Technical Service Offering to a managed group of infrastructure CIs without manually creating individual relationships
DAutomatically generating service commitments and SLAs for all CIs in the group based on the parent service
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In the CSDM Foundation domain, which table stores business process configuration items?
Acmdb_ci_service
Bcmdb_ci_business_process
Cast_contract
Dcmdb_business_workflow
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In the CMDB CI Class Models store app, which class does the API Gateway [cmdb_ci_api_gateway] class extend?
AConfiguration Item [cmdb_ci]
BAPI [cmdb_ci_api]
CApplication [cmdb_ci_appl]
DAPI Component [cmdb_ci_api_component]
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How are contracts classified within the CSDM Foundation domain, and where are they stored?
AContracts are CIs stored in the cmdb_ci_contract table
BContracts are not CIs and are stored in the ast_contract table
CContracts are CIs stored in the cmdb_model table alongside product models
DContracts are not CIs and are stored in the sla_contract table
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What is the relationship between a life cycle stage and a life cycle stage status in the CSDM framework?
ALife cycle stage and life cycle stage status are interchangeable terms that describe the same CI attribute
BLife cycle stage is the particular status within a phase, while life cycle stage status is the broad phase
CLife cycle stage is one of the broad phases a CI moves through, while life cycle stage status is the particular status within that stage
DLife cycle stage applies only to hardware CIs, while life cycle stage status applies to all CI types
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Which of the following is a valid value for the Type attribute on the API [cmdb_ci_api] class?
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19understandingSelect all that apply
Which TWO of the following are base types that product models can be extended into in the CSDM Foundation domain? (Select TWO)
AFacility model
BNetwork model
CConsumable model
DSubscription model
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An administrator needs to convert existing CI Install Status values to CSDM life-cycle value pairs so that ServiceNow products can properly recognize legacy CIs. Which module should they use to configure this mapping?
ACMDB > CI Status Converter
BCSDM > Life Cycle Mapping
CAsset > Life Cycle Configuration
DCSDM > Status Migration Wizard
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21applicationSelect all that apply
A ServiceNow administrator is configuring API CI relationships in the CMDB using the API extension classes. Which TWO of the following are correctly defined relationship structures? (Select TWO)
AAPI Gateway 'Provides::Provided By' Managed API, with a Dependent relationship type
BAPI Frontend 'Contains::Contained by' API Backend, with a Dependent relationship type
CAPI 'Uses::Used by' API Component, with a Suggested relationship type
DAPI Component 'Depends on::Used by' API Gateway, with a Suggested relationship type
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Which system property controls whether CI Form is used for viewing CI details in CMDB Workspace?
Asn_cmdb_ws.ci_form.enabled
Bsn_cmdb_ws_explore_ci.record.enabled
Ccmdb.workspace.ci_details.view
Dsn_cmdb_ws.record.form_view
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Which CSDM domain contains base data that must be populated before you can use ServiceNow products or add data to the CMDB?
ADesign domain
BBuild domain
CFoundation domain
DManage Technical Services domain
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A CI timeline in CMDB Workspace fails to load for a particular CI. What is a possible cause of this behavior?
AThe CI has no associated change requests in the last 30 days
BThe number of history activities for the CI exceeds 200
CThe user does not have the cmdb_admin role
DCMDB 360 has not been enabled for the instance
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Why can't CIs in the CSDM Design domain be selected for Incident, Problem, or Change Management?
AThey are classified as retired CIs with no active lifecycle state
BThey represent non-operational design and planning artifacts
CThey require additional ITOM licensing to become operational
DThey are stored in read-only CMDB tables that prevent association
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26knowledgeSelect all that apply
Which of the following are standard views available in CMDB Workspace? (Select TWO)
ACMDB 360
BService Mapping
CDiscovery Dashboard
DMy Work
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An organization needs to represent deployed application stacks that can be used in Incident, Problem, and Change Management, created separately for each region and environment (Development, QA, Production). Which CSDM service type should they use?
ABusiness service
BApplication service
CTechnical service
DDigital product service
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How do business services and technical services differ in the CSDM framework?
ABusiness services are non-operational CIs, while technical services are operational CIs
BBusiness services are consumer/seller-focused, while technical services are provider-focused
CBusiness services support hierarchical structures, while technical services do not
DBusiness services are managed by ITOM products, while technical services are managed by CSM
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29applicationSelect all that apply
An administrator needs to both save changes to CI attributes and delete CI records from within CMDB Workspace. Which role requirements must be met? (Select TWO)
ACMDB Admin role for saving CI attribute changes
BCMDB Editor role for saving CI attribute changes
CCMDB Admin role for deleting CI records
Ditil role for deleting CI records
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In the Build and Integrate domain, what is the purpose of the SDLC Component object?
ATo track software licenses and compliance
BTo identify individually developed parts of a business application like microservices and APIs
CTo manage user access to development environments
DTo store backup copies of source code
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What role is required to view and edit the Identification and Reconciliation properties in ServiceNow?
Acmdb_admin
Badmin
Citil
Dcmdb_editor
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What is the default value of the glide.identification_engine.skip_duplicates.threshold property?
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What is the default AWS key rotation period (in days) for the Service Graph Connector for AWS?
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What happens when the glide.class.upgrade.enabled property is set to false during IRE identification and reconciliation?
AIRE silently ignores the class upgrade and processes the remaining CI updates
BIRE rejects the payload with the reclassification update and creates a reclassification task
CIRE automatically downgrades the CI to the nearest parent class
DIRE logs a warning and forces the class upgrade regardless of the setting
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How does the glide.identification_engine.update_without_upgrade_enabled property interact with the glide.class.upgrade.enabled property when both are configured?
Aglide.class.upgrade.enabled always takes precedence over update_without_upgrade_enabled
BBoth properties must be set to true for class upgrades to be processed
Cglide.identification_engine.update_without_upgrade_enabled takes precedence over glide.class.upgrade.enabled
DThe properties are independent and do not interact with each other
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36understandingSelect all that apply
Which types of CI reclassification can be individually controlled through IRE properties during identification and reconciliation? (Select all that apply)
AClass upgrade
BClass merge
CClass downgrade
DClass switch
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An administrator discovers that 4 duplicate CIs exist for a single server in the CMDB. The glide.identification_engine.skip_duplicates property is set to true and the threshold is at its default value. What will the IRE do when processing an incoming payload that matches these duplicates?
AMatching fails and an error is logged for the duplicate CIs
BA new CI is created instead of updating any of the duplicates
CThe oldest duplicate CI is picked as a match and updated, and the remaining duplicates have their duplicate_of field set to reference the main CI
DAll 4 duplicate CIs are merged into a single CI record
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38applicationSelect all that apply
An organization wants to configure the Service Graph Connector for AWS to use an AWS Config aggregator for collecting resource data across multiple accounts. Which connection properties must be configured? (Select TWO)
Aconfig_aggregator_name and config_aggregator_region
Baws_rotate_keys and aws_rotate_keys_period
Cconfig_aggregator_account
Ds3_bucket_name and s3_region
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What are the two primary functions that the Identification and Reconciliation Engine (IRE) performs to maintain data integrity in the CMDB?
AImporting data from third-party sources and creating transform maps
BPreventing duplicate CIs and reconciling CI attributes from authoritative data sources
CScheduling discovery patterns and managing discovery credentials
DGenerating CMDB health reports and validating CI relationship types
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Which role is required for full access to create and update CI identification rules in ServiceNow?
Aitil
Bitil_admin (on top of itil)
Cadmin
Dcmdb_editor
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Why does the IRE identification process use dependent relationships when identifying application CIs such as a Tomcat application running on a Windows Server?
ATo reduce the total number of identification rules that need to be configured in the system
BTo ensure the application CI is identified in the context of its host, preventing ambiguous matches across multiple servers
CTo allow the application CI to inherit the sys_id of the host server CI
DTo bypass reconciliation rules for dependent application CIs
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Which enhanced IRE API option is disabled by default when using the CreateOrUpdateCIEnhanced() API?
Apartial_payloads
Bpartial_commits
Cdeduplicate_payloads
Dgenerate_summary
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43understandingSelect all that apply
Which methods can IRE use to generate an identifier key for a payload item? (Select TWO)
AA combination of source_name and source_native_key values from the sys_object_source_info object
BThe CI's sys_id value stored in the CMDB
CIdentification criterion attributes defined in the identification rule
DThe discovery_source and first_discovered timestamp combination
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An administrator needs to create a CI identification rule that uses attributes from both the CI's own table and a related lookup table to uniquely identify the CI. Which identifier entry option should the administrator select?
AUse attributes from main table
BUse attributes from another table (Lookup table)
CUse attributes from main and another table (Hybrid)
DUse attributes from Related Entries
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Where in ServiceNow do you navigate to create a CI identification rule?
AAll > Configuration > Identification Rules
BAll > CMDB > IRE Configuration
CAll > Configuration > CI Class Manager
DAll > Discovery > CI Identification
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46applicationSelect all that apply
An administrator is configuring identifier entries for a CI identification rule and needs to understand priority behavior. Which statements about identifier entry priority are correct? (Select TWO)
AIdentifier entries with lower priority numbers are given higher priority
BIdentifier entries with higher priority numbers are given higher priority
CIdentifier entries with identical priorities are applied in alphabetical order by name
DGaps can be kept between priority numbers so new entries can be inserted without modifying existing priority order
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In the Service Graph Connector for Observability - Dynatrace, which engine is used to map and transform data from Dynatrace data sources into ServiceNow CMDB CI class definitions?
AIdentification and Reconciliation Engine (IRE)
BRobust Transform Engine (RTE)
CIntegrationHub ETL Engine
DCMDB Transform Engine
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When the Service Graph Connector for Observability - Dynatrace ingests process data from the SGO-Dynatrace Processes data source, how does it determine which CMDB table to populate?
AThe data is mapped directly to the Application [cmdb_ci_appl] table based on the staging table schema
BApplication Dependency Mapping (ADM) analyzes the imported data and uses Discovery Process Classifications to identify the appropriate table
CAn administrator must manually assign each process to a CMDB CI class using transform map field mappings
DThe Robust Transform Engine automatically classifies processes using the CI Class Manager
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A ServiceNow administrator is planning to upgrade the Service Graph Connector for Observability - Dynatrace to version 1.10.0. What prerequisite step must be completed before the upgrade?
ABack up all Dynatrace staging tables and disable all scheduled data imports
BUninstall the Integration Commons for CMDB store app and reinstall after the upgrade
CDisable the reconciliation rules for tables extending the Application [cmdb_ci_appl] table
DCreate a new OAuth 2.0 connection alias in the SGC Central view
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Which Robust Transform Engine (RTE) operation type combines the values from multiple input fields into a single string, with an optional joining string parameter?
ACopy
BMultiple Input Script
CConcatenation
DReplace
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When using the RTE Convert to Boolean operation, which input value produces a result of `true`?
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52knowledgeSelect all that apply
Which TWO of the following are valid Robust Transform Engine (RTE) operation types provided by the Integration Commons for CMDB app? (Select TWO)
AGlide Lookup
BJSON Parse
CExtract First Numeric
DField Validator
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An integration developer is using the RTE Copy operation to populate target fields from a source field. The `overwrite_existing_value` field has not been configured. If the target field already contains a value, what happens when the operation runs?
AThe target field value is replaced with the source field value
BThe operation throws an error because the overwrite behavior is not explicitly configured
CThe existing target field value is preserved and not overwritten
DThe source and target field values are concatenated together
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54understandingSelect all that apply
Which TWO statements correctly describe the Service Graph Connector for Observability - Dynatrace? (Select TWO)
AThe recommended method for configuring a connection is through the SGC Central view in the CMDB Workspace
BThe connector uses standard import sets and transform maps to process Dynatrace data into the CMDB
CData is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE)
DThe connector is provided and maintained by Dynatrace as a third-party integration
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In the Service Graph Connector for GCP, which engine is used to map and transform data from GCP data sources into ServiceNow CMDB CI class definitions?
AIdentification and Reconciliation Engine (IRE)
BRobust Transform Engine (RTE)
CIntegrationHub ETL
DCMDB Transform Engine
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Which of the following is a key feature of the Service Graph Connector for GCP?
ARequires a dedicated MID Server for data collection
BRequires agents installed on each GCP resource for scanning
CNo MID Server required for data ingestion
DSupports only manual one-time data imports
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What is the recommended method for configuring a connection for the Service Graph Connector for GCP?
AUse the guided setup available in the platform UI
BUse the SGC Central view in the CMDB Workspace
CConfigure directly via the REST API Explorer
DUse the CMDB Integrations Dashboard to create the connection
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After installing the latest version of the Service Graph Connector for GCP, an administrator notices that newly added data sources are not appearing in integration runs. What should the administrator do?
AReinstall the Service Graph Connector application from the ServiceNow Store
BSynchronize the newly added data sources using the Advanced Setup section in the guided setup
CRestart the MID Server to refresh the data source connections
DManually create new import sets and transform maps for each missing data source
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When creating identification rules for non-CMDB tables in the Identification and Reconciliation Engine (IRE), which type of identification rules are supported?
ABoth independent and dependent identification rules
BDependent identification rules only
CIndependent identification rules only
DReconciliation rules only
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60understandingSelect all that apply
Which of the following are valid types of identifier entries that can be configured when creating identification rules in ServiceNow? (Select TWO)
ARegular identifier entry — selects criterion attributes from the associated identifier table
BDependent identifier entry — links the entry to a parent table's identification rules
CLookup identifier entry — selects criterion attributes from a related table other than the current table
DReconciliation identifier entry — maps attributes to reconciliation rules for data priority
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How does the Priority field on an identifier entry affect processing within an identification rule?
AHigher priority numbers are given higher priority, and entries with the same number are processed alphabetically
BLower priority numbers are given higher priority, and entries with identical priorities are applied randomly
CPriority determines the order of reconciliation, not identification
DAll identifier entries are evaluated simultaneously regardless of priority values
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62applicationSelect all that apply
An administrator needs to create a new identification rule for a supported non-CMDB table. Which of the following are required steps when configuring the Identifier form? (Select TWO)
ASet the 'Applies to' field to the supported non-CMDB table
BCheck the 'Independent' checkbox to indicate the identifier can identify records independently
CSelect the 'Allow fallback to parent's rules' option to enable dependent rule behavior
DConfigure a reconciliation rule before creating the identification rule
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In CSDM 5, what was the Service Instance table (cmdb_ci_service_auto) previously labeled as?
ABusiness Service
BApplication Service
CTechnology Service
DTechnical Service
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64knowledgeSelect all that apply
Which new Service Instance types were added in CSDM 5 in addition to Application Service? (Select all that apply)
AData Service Instance
BNetwork Service Instance
CBusiness Service Instance
DFacility Service Instance
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What is a Dynamic CI Group and why is it valuable in the Service Delivery domain?
AA group of users who can modify CI records dynamically
BA programmatic way to group CIs based on criteria rather than manual relationships
CA temporary grouping of CIs during maintenance windows
DA dashboard widget that displays CI counts dynamically
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An organization needs to track four different portfolio types: technology services, business capabilities, product delivery, and customer-facing products. According to CSDM, how should these portfolios be structured?
AAll four should use the same portfolio structure based on departments
BTechnology Management Services by shared IT services, Business Services by capabilities, Service Instances by value streams, and Products by product lines
CCreate custom portfolio tables for each type
DUse only the Service Catalog to organize all portfolio types
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What role is required to create a CMDB Data Manager policy in CMDB Workspace?
Aitil
Bsn_cmdb_admin
Ccmdb_user
Ddata_manager_user
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What happens when an administrator tries to create a CMDB Data Manager policy of type Retire, Archive, or Delete without an active retirement definition for the targeted class?
AThe policy is created but remains in a Draft state until the retirement definition is added
BAn error message appears and the operation fails
CThe policy is created successfully but the CIs are excluded during task execution
DThe system automatically generates a default retirement definition for the class
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An administrator creates a CMDB Data Manager attestation policy that targets 30,000 CIs. How will CMDB Data Manager handle the task creation?
AIt creates a single task containing all 30,000 CIs
BIt creates 3 tasks, each targeting 10,000 CIs
CIt fails with an error because the maximum CI limit is exceeded
DIt creates 30 tasks, each targeting 1,000 CIs
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What is the navigation path to access scripted audits in ServiceNow?
AAll > CMDB > Audits > Scripted Audits
BAll > Compliance > Scripted Audits > Audits
CAll > Configuration > CMDB Audits > Scripted
DAll > CMDB Workspace > Management > Scripted Audits
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Which field is required for a scripted audit but hidden for all other audit types?
ATemplate
BFilter
CRun this script
DTable
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An administrator is configuring a CMDB Data Manager policy and selects 'User Field' as the Assignment type. Which table do the columns listed in the Task assignment dropdown reference?
AGroup [sys_user_group]
BUser [sys_user]
CTask [task]
DConfiguration Item [cmdb_ci]
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73knowledgeSelect all that apply
Which CMDB Data Manager lifecycle policy types require an active retirement definition for each targeted class? (Select all that apply)
ARetire
BAttestation
CArchive
DCertification
EDelete
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74understandingSelect all that apply
In a scripted audit, which methods from SNC.CertificationProcessing are used to log the results of audited records? (Select TWO)
AlogAuditResultPass
BlogAuditResultWarning
CcreateFollowOnTask
DlogAuditResultFail
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What is the primary purpose of the main CI in the duplicate CIs remediation process?
AIt is the CI that was created most recently and has the latest data
BIt is the duplicate CI selected to retain as an active CI after reconciling the other duplicates into it
CIt is automatically chosen by the system as the CI with the most relationships
DIt is a new CI created by the system to replace all the duplicate CIs
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What happens when a CI associated with a change request in 'New' state is deleted during duplicate CI remediation?
AThe change request is automatically canceled
BThe CI reference in the change request is updated to the main CI
CThe CI is removed from the change request and no replacement is made
DThe change request is placed on hold until a new CI is manually assigned
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An administrator needs to remediate a de-duplication task that has over 1,200 duplicate CIs. The default threshold property glide.duplicate_ci_remediator.max.cis is set to 1,000. What should the administrator do to allow full reconciliation support for this task?
AIncrease the glide.duplicate_ci_remediator.max.cis property to at least 1,200
BEnable the glide.duplicate_ci_remediator.enable_restricted_mode property
CSplit the de-duplication task into multiple smaller tasks manually
DSet the glide.identification_engine.skip_duplicates.threshold property to 1,200
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What is the purpose of the De-duplication Template Library in CMDB Workspace?
ATo store a log of all previously completed de-duplication tasks for audit purposes
BTo create preconfigured de-duplication templates with remediation settings for a class that can be applied to multiple tasks in bulk
CTo automatically detect and flag duplicate CIs during the IRE process
DTo define identification rules that prevent duplicate CIs from being created
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Which table stores the individual certification tasks created by the Data Certification plugin?
ACertification Instance [cert_instance]
BCertification Element [cert_element]
CCertification Task [cert_task]
DCertification Schedule [cert_schedule]
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80knowledgeSelect all that apply
Which TWO business rules does the Data Certification plugin add to the Certification Task [cert_task] table? (Select TWO)
AMerge Certification Tasks — merges two tasks when a task is reassigned and another task for the same instance exists with the new user
BCancel Instance — cancels all open certification tasks when an active certification is canceled
CCertification Instance Rollup — updates the Percent complete field on the certification instance record
DPrevent delete of Filter with Schedule — prevents the deletion of a filter used in a schedule
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What restriction is enforced on the duplicate_of field to ensure data integrity during duplicate CI remediation?
AThe duplicate_of field can only reference CIs in the same CMDB class
BA CI cannot be set as a duplicate of another duplicate CI, preventing chains of duplicate references
CThe duplicate_of field is read-only and can only be set by the IRE process
DThe duplicate_of field must reference a CI that was created before the duplicate CI
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82applicationSelect all that apply
An administrator is configuring a new Data Certification schedule and needs to understand which UI policies affect the Certification Schedule form. Which TWO behaviors are controlled by UI policies on the Certification Schedule [cert_schedule] table? (Select TWO)
AThe Next Scheduled Run field is hidden when the schedule is set to run once or on demand only
BThe Percent complete field is made read-only when the state is Work in Progress
CThe Table field is made read-only on the schedule form
DThe Certification Task Elements formatter displays green check marks and red exclamation points
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When you select 'Enable life cycle sync' on the Life cycle mapping table list page, which system property is set to true?
Acsdm.lifecycle.migration.activated
Bcsdm.lifecycle.sync.between.ci.and.asset.activated
Ccsdm.lifecycle.bulk.alignment.enabled
Dcsdm.lifecycle.mapping.sync.active
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Which table in ServiceNow holds the mapping rules that specify how legacy status values are converted to CSDM life-cycle value pairs?
Acmdb_ci_lifecycle
Balm_asset_ci_state_mapping
Clife_cycle_mapping
Dcsdm_status_mapping
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During Phase 2 of the CSDM life-cycle align-and-sync process, how are life-cycle values determined for a CI that is NOT associated with an asset?
AThe CI is skipped and retains only its legacy status values
BThe CI inherits life-cycle values from the closest related asset in the CMDB hierarchy
CCSDM mapping tables are used to derive the CI's life-cycle values from its legacy status
DThe CI is flagged with a discrepancy error and requires manual remediation
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86understandingSelect all that apply
Which TWO changes occur during Phase 3 of the CSDM life-cycle align-and-sync process? (Select TWO)
ABi-directional sync of CSDM life-cycle value pairs between asset and CI is activated
BAll legacy status fields are permanently removed from the CI table
CBi-directional sync between CMDB CI legacy values and CSDM life-cycle values is deactivated
DIBI records are migrated from the life_cycle_mapping table to the cmdb_ci table
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An administrator sets the Operational Status of a hardware CI to 'Retired' in the CMDB. What automatically happens to the CI's Status/Hardware Status field?
AIt is set to 'Non-Operational'
BIt remains unchanged and must be manually updated
CIt is automatically set to 'Retired'
DIt is set to 'Absent'
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In CMDB CI Lifecycle Management, what is the default behavior regarding Compatible CI Actions?
AAll CI actions within the same category are automatically compatible
BNo two actions for a CI are compatible with each other by default
CAll CI actions are compatible unless explicitly restricted
DCompatibility is determined automatically based on the CI's operational state
👆 Click an option above to select your answer
89understandingSelect all that apply
Which TWO types of restrictions can be configured using the CI Lifecycle Management UI? (Select TWO)
ANot Allowed CI Actions that prevent specific actions based on operational state
BMaximum concurrent CI count limits per operational state
CNot Allowed Operational Transitions between specific states for a CI type
DAutomatic CI archival rules when a CI reaches end-of-life state
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A non-workflow automation tool needs to use CI Lifecycle Management APIs to apply CI actions. What must the tool do before performing any lifecycle operations?
ACreate a record in the Compatible CI Actions table for the target CI
BCall the registerOperator API to obtain a unique requestor ID
CSubmit a change request referencing the target CI
DSet the CI's operational status to 'Operational' before applying any actions
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In the context of CMDB Health domain separation, which statement is true about global system properties that control CMDB Health?
AThey are domain separated and can be overridden per subdomain
BThey are not domain separated
CThey are stored in the cmdb_health_metric_pref table
DThey require the Domain Extensions Installer plugin to function
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Starting with the Tokyo release, how are CIs in the global domain evaluated when viewed from a subdomain in CMDB Health?
AThey are evaluated against both global and subdomain local metric tests
BThey are excluded from health evaluations when viewed in subdomains
CThey are evaluated only against metric tests specified in the global domain
DThey are evaluated against subdomain local metric tests only
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An administrator notices that CMDB Health dashboard jobs are taking an excessively long time to complete. The instance has over 100 active domains. What is the recommended approach to improve job performance?
ACreate separate dashboard jobs for each domain to distribute the workload
BIncrease the job frequency so each run processes fewer changes
CSet Active to false for all root domains, disabling all domains in the hierarchy
DDisable domain separation to consolidate all CIs into a single domain
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94knowledgeSelect all that apply
Which of the following CMDB Health-related rules are domain separated? (Select TWO)
ARequired fields for Completeness
BRecommended fields for Completeness
CDuplicate identification rules for Correctness
DOrphan rules for Correctness
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What is the correct navigation path to create a new certification schedule in ServiceNow?
AAll > CMDB > Data Certification > Schedules
BAll > Data Certification > Schedule Definitions
CAll > Configuration > Certification > Schedule Setup
DAll > Governance > Data Certification > New Schedule
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When defining a certification schedule, the Table field is read-only. How can an administrator change which table's records are certified?
AEdit the Table field directly after unlocking it with the admin role
BSelect a different Filter or create a new Filter
CModify the Certification fields selection to reference a different table
DChange the Assignment type to point to a different table
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An administrator needs to create a certification schedule where tasks are assigned to the user listed in each CI's 'Managed by' field. If the 'Managed by' field is empty on a record, no certification task should be created for that record. Which configuration should the administrator use?
AAssignment type: Specific User, and manually select the Managed by user
BAssignment type: User Field, Assign to: Managed by, Assign to empty: Create Unassigned Task
CAssignment type: User Field, Assign to: Managed by, Assign to empty: Do Not Create Task
DAssignment type: Group Field, Assign to group: Managed by, Assign to empty: Do Not Create Task
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98understandingSelect all that apply
When the Domain Support — Domain Extensions Installer plugin is activated, which statements are true about the CMDB Health dashboard? (Select TWO)
ASeparate dashboard jobs are created for each domain to improve performance
BThe dashboard aggregates and reports health failures based on the user's domain visibility of CIs
CUsers can configure KPI and metric settings specific to their domain, such as active/inactive and thresholds
DChild domains must independently configure their own health configurations and cannot inherit from parent domains
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Which role is required to create a compliance audit in ServiceNow?
Acertification
Bcertification_admin
Ccertification_filter_admin
Ditil
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Which table stores the definition of the desired state of a record, including the filter that identifies records to evaluate and expected attribute and relationship values?
AAudit [cert_audit]
BAudit Result [cert_audit_result]
CCertification Template [cert_template]
DCertification Condition [cert_cond]
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When the Certification Core plugin is activated, what happens when a user who has the certification role also has a manager specified on their user record?
AThe manager is automatically assigned the certification_admin role
BThe manager is automatically granted the certification role
CThe certification role is propagated to all users up the management chain
DThe manager must manually request the certification role through a catalog item
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A CMDB administrator is configuring a compliance audit and wants follow-on tasks to be assigned to the person listed in the Managed by field on each failed CI record. If the Managed by field is empty on a specific CI, the administrator wants an unassigned task created so it can be manually assigned later. Which combination of settings should the administrator configure?
AAssignment type: Specific User, and select a fallback user
BAssignment type: User Field, Assign to: Managed by, Assign to empty: Create Unassigned Task
CAssignment type: User Field, Assign to: Managed by, Assign to empty: Do Not Create Task
DAssignment type: Group Field, Assign to group: Support group, Assign to empty: Create Assigned Task
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103knowledgeSelect all that apply
Which TWO types of certification condition tables extend the base Certification Condition [cert_cond] table in the Compliance Certification Core? (Select TWO)
ACertification Attribute Condition [cert_attr_cond]
BCertification Audit Schedule [cert_audit_schedule]
CCertification CI Relationship Condition [cert_ci_rel_cond]
DCertification Task Assignment [cert_task_assign]
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What are the default values for the Health window and Threshold count fields when creating a new compliance audit?
AHealth window: 30 Days, Threshold count: 10
BHealth window: 7 Days, Threshold count: 5
CHealth window: 7 Hours, Threshold count: 3
DHealth window: 14 Days, Threshold count: 5
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An administrator attempts to delete an audit record that has been previously run. The Delete option is disabled. What is the most likely reason?
AThe audit record is still in an Active state
BThe audit record has existing audit results
CThe administrator only has the certification role, not certification_admin
DThe audit is linked to a scheduled job that is currently running
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106applicationSelect all that apply
An administrator wants to create a compliance audit using the CI Class Manager. Which steps are required to access the audit creation form from the CI Class Manager? (Select TWO)
ASelect a class from the Class Hierarchy
BNavigate to the Health Dashboard and select the Compliance tab
CIn the sidebar, check Advanced and then select Audit in the Compliance group
DRight-click the class and choose Create Compliance Audit from the context menu
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Which role provides full access to policies in the CMDB Data Manager, including the ability to create, edit, delete policies, and manage exclusion lists?
Acmdb_admin
Bdata_manager_user
Cdata_manager_admin
Ditil_admin
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What is the default number of days that archived CIs are retained in archive tables before they are permanently deleted, as defined by the glide.cmdb.data_manager.default_archive_time property?
A30 days
B60 days
C90 days
D120 days
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109knowledgeSelect all that apply
Which TWO of the following are scheduled jobs related to CMDB Data Manager? (Select TWO)
ACMDB Data Manager Retire Policy Processor
BCMDB Health Audit Scheduled Job
CCMDB Data Manager - Stale Task Cleaner
DCMDB Discovery Reconciliation Engine
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How does the Attestation policy type in CMDB Data Manager differ from other policy types such as Delete or Retire?
AIt cannot be scheduled to run on a recurring basis
BIt does not support condition filters for targeting CIs
CIt is not associated with a subflow
DIt does not generate policy tasks for assigned users
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When the CMDB Data Manager Archive/Delete Policy Processor scheduled job runs, in what order does it process published policies?
AIt processes Delete policies first, then Archive policies
BIt processes all Archive policies first, and if no errors are encountered, continues to process Delete policies
CIt processes Archive and Delete policies simultaneously in parallel
DIt alternates between Archive and Delete policies based on their priority and creation date
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When a CMDB Data Manager policy of type Archive or Delete is evaluated, what happens to CIs that match the policy's condition filters but are not yet in a retired state?
AThey are automatically retired first, then processed by the Archive or Delete policy
BThey are added to the policy's CI exclusion list for future processing
CThey are not targeted for the policy
DThey are flagged with an error and notification is sent to the Data Manager administrator
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113applicationSelect all that apply
A CMDB administrator wants to configure a CMDB Data Manager policy so that policy tasks require review and approval before the associated subflow executes. Which TWO requirements must be met to enable this? (Select TWO)
AThe Needs Review checkbox must be checked on the policy definition
BThe policy type must be set to Attestation
CThe Managed By Group attribute must be populated in the target CIs
DThe Apply Retention Time field must be configured on the policy
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An administrator creates an attestation policy in CMDB Data Manager that targets 30,000 CIs. After publishing the policy, how does CMDB Data Manager handle the task generation?
AThe policy is rejected because it exceeds the maximum number of CIs allowed per policy
BA single attestation task is created containing all 30,000 CIs
CThree attestation tasks are automatically created, each targeting 10,000 CIs
DThe administrator must manually split the CIs into separate policies before publishing
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Which role is required to cancel an attestation task in CMDB Data Manager?
Adata_manager_user
Bdata_manager_admin
Csn_cmdb_user
Ditil
👆 Click an option above to select your answer
What are the three Key Performance Indicators (KPIs) that CMDB Health calculates aggregated scores for?
AAccuracy, Completeness, and Timeliness
BCorrectness, Compliance, and Completeness
CReliability, Availability, and Serviceability
DIntegrity, Consistency, and Completeness
👆 Click an option above to select your answer
What is the default Effective Duration defined by the base system staleness rule for the Configuration Item [cmdb_ci] class?
A30 days
B45 days
C60 days
D90 days
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In CMDB Health, under which conditions is a CI determined to be an orphan?
AThe CI has not been updated within the staleness Effective Duration period
BThe CI satisfies the criteria in an orphan rule, or data is missing for the CI in its respective table or a parent table
CThe CI has duplicate identification rules matching other CIs in the same class
DThe CI has unpopulated mandatory fields defined in the system dictionary
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During an attestation task review in CMDB Workspace, what happens when a CI owner excludes CIs from the task?
AThe CIs are moved to the Rejected CIs list and flagged for administrator review
BThe CIs are permanently retired from the CMDB and marked as decommissioned
CThe CIs are added to the exclusion list of CMDB Data Manager attestation policies
DThe CIs are reassigned to a different attestation task for a different CI owner
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120understandingSelect all that apply
Which of the following are sub-metrics of the Correctness KPI in CMDB Health? (Select TWO)
ARequired
BOrphan
CAudit
DStaleness
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A CI owner is reviewing an attestation task and identifies several CIs that are duplicates of other CIs. What action should they take, and what is the result?
AClick Reject to move the duplicate CIs to the Rejected CIs list and manually create a de-duplication task
BClick Remove duplicates from task, which removes the CIs from the attestation task and automatically generates a de-duplication task
CClick Exclude to add the duplicate CIs to the attestation policy exclusion list and flag them for deletion
DClick Unattest to move the duplicate CIs back to the Not Yet Reviewed list and notify the CMDB administrator
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122applicationSelect all that apply
A CMDB administrator is analyzing relationship health in the CMDB Health dashboard and notices several relationships failing health checks. Which of the following are relationship health metrics reported by CMDB Health? (Select TWO)
AIncomplete relationships
BOrphan relationships
CStale relationships
DExpired relationships
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Which business rule is responsible for synchronizing group attributes from a technical service offering to the underlying CIs within a dynamic CI group?
ASync Ops Status for CMDB CI
BCSDM Data Sync on TSO deletion
CCSDM - Sync Group Attributes
DSync teams to CI assigned groups
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Which components are displayed on the CMDB and CSDM Data Foundations Dashboards?
AIncident Management, Change Management, and Problem Management
BConfiguration Items, Relationships, and Business Services
CFoundational Metric Results, Priorities, and Remediation Playbook URLs
DKnowledge Articles, Service Catalog Items, and Catalog Categories
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From the CMDB Data Foundations Dashboard, if the 'Unique Locations' metric displays less than 100%, what is the most efficient way to obtain a list of duplicate location records?
AFrom the Locations table, configure an encoded query to search for duplicate records
BFrom the CMDB Data Foundations Dashboard, select and open the Duplicate Locations tile and then select Show Records
CFrom Query Builder, create a query to search for duplicate records
DFrom CMDB Workspace, configure a certification policy
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126knowledgeSelect all that apply
Which tabs are part of the CMDB Data Foundations Dashboard? (Choose 4)
AData Management Practices
BITSM Processes
CBest Practices
DFoundation
ECustomization
FRun
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127understandingSelect all that apply
Duplicate locations in the location table can be caused by which configurations? (Choose 2)
ANaming standard for Locations has not been defined and/or published
BA well thought out naming convention for location names has been defined and adopted
CSource of location data is not maintained and has duplicates
DWell tested import process for location names
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128knowledgeSelect all that apply
What are the three pillars for successful foundational data in a ServiceNow CMDB? (Choose 3)
AIngest
BGovern
CInsight
DCompleteness
ECorrectness
FCompliance
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129understandingSelect all that apply
When configuring technical services, technical service offerings, and dynamic CI groups, which statements correctly describe the relationships between them? (Choose 2)
ATechnical service offering is the parent to a technical service
BTechnical service is the parent to a technical service offering
CTechnical service offering contains a Dynamic CI group
DDynamic CI group contains a technical service offering
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130knowledgeSelect all that apply
The Remediation playbook URL provided by the CMDB and CSDM Data Foundations Dashboards provides what information for each health metric? (Choose 3)
AUpstream Causes
BDownstream Consequences
CRemediation Plays
DClient Scripts
ETransform Maps
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From the Get Well Playbook 'Percentage of Dynamic CI Groups with CMDB Group', which is a potential benefit to the business if this metric is properly governed?
AComplicates the auto-population of affected CIs during changes
BReduces IT asset management tracking capabilities
CImproves successful changes, such as patch management for all servers
DDecreases efficiency in impact analysis
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132understandingSelect all that apply
From the Get Well Playbook 'Handle Duplicate CIs in your CMDB', what are potential benefits to the business if this metric is properly governed? (Choose 2)
AEnhances binding and CI selection for Incident Management
BDecreases the speed of incident resolution and increases MTTR
CWorsens accuracy in CI matching for Vulnerability Response
DReduces confusion from duplicate records appearing in the list view
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Where can a CMDB administrator obtain the CMDB and CSDM Data Foundations Dashboards?
AServiceNow Sales
BServiceNow Store
CServiceNow Impact
DServiceNow Support
👆 Click an option above to select your answer
134applicationSelect all that apply
From the Get Well Playbook 'Percent of Incidents referencing a CI', what are suggested solutions to ensure the configuration item field is populated on an incident form? (Choose 2)
AConfigure field with reference qualifier to make it easier to find affected CI
BConfigure scheduled job to run nightly to populate the field
CMake the Configuration item field mandatory on the incident form once an incident state moves from In progress to Resolved
DConfigure business rule to auto-populate the field
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135understandingSelect all that apply
From the Get Well Playbook 'Handle CMDB tables begin with u_cmdb_ci', what are upstream causes of having custom tables in the CMDB? (Choose 2)
ARequests from stakeholders
BHighly skilled ServiceNow developers
CNo review process in creation of CI classes
DNo governance process for CMDB customization
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From the Get Well Playbook 'Technical Service Offerings with Support Group or Change Group Populated', which is a potential benefit to the business if this metric is properly governed?
ADecreased efficiency in managing manual metadata on configuration items
BSimplicity in identifying owners and support groups for configuration items
CReduced accuracy in business decision-making
DComplex reporting process for security incidents
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137knowledgeSelect all that apply
The business rule responsible for synchronizing group attributes from a technical service offering to the underlying CIs within a dynamic CI group synchronizes which attributes? (Choose 3)
ASupport Group
BUsed by Group
CManaged by Group
DService Desk Group
EAssignment Group
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Assuming business drivers are equal, from the CMDB Data Foundations Dashboard, the 'Hardware CIs with Serial Numbers' Result displays 55% with a Priority of '3 - Medium-High', and the 'CIs with Relationships to Parent and Child' Result displays 20% with a Priority of '4 - Medium'. Which metric should action be taken on first?
AHardware CIs with Serial Numbers because serial numbers are key to asset health
BHardware CIs with Serial Numbers because Priority is more important than Result in determining which metric to take action on first
CBoth Result and Priority are equally important
DCIs with Relationships to Parent and Child because Result is more important than Priority in determining which metric to take action on first
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139applicationSelect all that apply
If executing a remediation playbook fix script from Scripts - Background, which processes are recommended? (Choose 2)
ARun the fix script from Scripts – Background and ensure the Record for rollback checkbox is selected
BRun the fix script in a development or test environment
CRun the fix script using a UI action
DRun the fix script using a business rule
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On the CMDB and CSDM Data Foundations Dashboards, which are the correct ranges for the color-coded bar percentages for CIs in compliance for a key foundational metric?
ARed: Less than 50%, Yellow: 50–90%, Green: More than 90%
BRed: Less than 60%, Yellow: 60–95%, Green: More than 95%
CRed: Less than 40%, Yellow: 40–80%, Green: More than 80%
DRed: Less than 30%, Yellow: 30–75%, Green: More than 75%
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Which offering is provided by ServiceNow CMDB experts to gain insight on the health of a CMDB, obtain actionable recommendations, receive coaching, and provide hands-on assistance to remediate chosen areas of focus?
ACSDM and CMDB Data Foundations Dashboard
BCMDB Amplified
CTuneUp Your Configuration Management Database (CMDB) Accelerator
DNow Create
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Which field on the location table is useful in assisting with the remediation of duplicate locations?
AParent
BName
CFull name
DContact
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Which service offering is available only to Impact customers to provide insight and guidance to improve CMDB Health?
ANow Create
BCMDB Amplified
CTuneUp Your CMDB Accelerator
DCSDM and CMDB Data Foundations Dashboard
👆 Click an option above to select your answer
Which ServiceNow product feature allows for bulk management of CI life cycle operations such as deletion, archival, and attestation?
ACMDB Query Builder
BDynamic CI Groups
CCMDB Data Manager
DCI Class Manager
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From the Get Well Playbook 'Technical Service Offerings with Support Group or Change Group Populated', Assignment group was updated in a previous release to what name?
AManaged by
BChange group
CSupport group
DOwned by
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146knowledgeSelect all that apply
Which are general usage guidelines for location records? (Choose 3)
AUnique
BClear to end users
CHierarchical
DParent field populated occasionally
ECome from multiple sources
FNon-hierarchical
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Which is an important reason to manage configuration items within a dynamic CI group and technical service offering?
AThe configuration item can be referenced by an incident record
BThe configuration item can be part of a service map
CThe configuration item group attributes can be managed collectively from the technical service offering
DThe configuration item group attributes can be managed individually
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From the Get Well Playbook 'Refresh Stale CIs in your CMDB', which is a potential benefit to the business if this metric is properly governed?
ADecreases decision-making accuracy
BLeads to accurate data and better decision-making
CProvides no effect on data accuracy
DIncreases the need for additional data validations
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Which pillar for successful foundational data focuses on reporting and metrics?
AIngest
BGovern
CInsight
DCompleteness
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Which pillar for successful foundational data focuses on health metric improvement?
AInsight
BIngest
CGovern
DCompliance
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151applicationSelect all that apply
To update the CMDB Data Foundations Dashboard health metrics and reports immediately, versus waiting for them to update automatically, which scheduled jobs need to be executed? (Choose 2)
ACSDM Data Foundations PA metric Collection
BCMDB Get Well Metric Collection
CCSDM Get Well Metric Collection
DCMDB Data Foundations PA metric Collection
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From the CMDB Data Foundations Dashboard, if metric X has a higher Priority than metric Y, what is a good reason to take action on remediating metric Y first?
AMetric Y has a lower Result percentage than metric X
BMetric Y is on the Best Practices tab and metric X is not
CMetric Y has a remediation playbook
DMetric Y has a much higher internal business driver to be remediated than metric X
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153understandingSelect all that apply
From the Get Well Playbook 'CMDB Health Dashboard Disabled', what are potential benefits to the business if the CMDB Health Dashboards are activated and being utilized? (Choose 2)
AIncreases the need for customized processes
BDecreases efficiency in maintaining the CMDB
CReduces time spent on data validation and maintenance
DIncreases the trust in quality of CMDB data for other teams
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According to ServiceNow's analysis, what is the average improvement in high-priority incident resolution time for instances with a healthy CMDB compared to an unhealthy CMDB?
A15% faster
B27% faster
C40% faster
D50% faster
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In which ServiceNow release was the group synchronization feature for Dynamic CI Groups and Technical Service Offerings added?
ARome
BSan Diego
CTokyo
DUtah
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In CSDM Crawl-Walk-Run-Fly adoption levels, at which level are Dynamic CI Groups and location hierarchy addressed?
👆 Click an option above to select your answer
When creating a Dynamic CI Group linked to a Technical Service Offering, what type must be selected when creating the CMDB Query?
AList
BReport
CQuery
DFilter
👆 Click an option above to select your answer
What is the purpose of the Business Service object in the Service Consumption domain?
ATo store the technical configuration of applications
BTo identify portions of the business that depend on and are impacted by technology
CTo manage the service catalog item offerings
DTo track incident tickets related to business functions
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What does the service classification attribute indicate on a service record?
AThe priority level of the service
BThe type of service table the record belongs to (business service, technical service, etc.)
CThe security classification for data protection
DThe department responsible for the service
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Which ServiceNow product provides visualization of CSDM data across the entire service lifecycle, including Plan, Build, Run, and Info views?
AService Catalog
BDigital Portfolio Management (DPM)
CPerformance Analytics
DDiscovery
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An organization wants to understand which groups of employees are affected when a specific business service has an outage. Which CSDM feature in the Service Consumption domain provides this capability?
AService classification attribute
BSubscriber relationships on Business Service Offering
CDynamic CI Groups
DApplication Service dependency maps
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Which role is the minimum requirement to access the Insights view in CMDB Workspace?
Aadmin
Bsn_cmdb_user
Citil_admin
Dsn_cmdb_editor
👆 Click an option above to select your answer
What are the three categories of CMDB feature adoption displayed in the Insights view?
AData Ingestion, Data Governance, and Search & Analytics
BBest Practices, Customizations, and Data Management Practices
CDiscovery, Integration, and Reporting
DData Quality, Data Completeness, and Data Compliance
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In the CMDB Workspace Insights view, what determines the overall adoption level for the Data Ingestion category?
AThe number of Service Graph Connectors installed in the instance
BThe percentage of CIs that are processed by the Identification and Reconciliation Engine (IRE)
CThe number of IntegrationHub ETL transform maps configured
DWhether the CMDB application for APIs and CLI store app is installed
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165understandingSelect all that apply
Which two scheduled jobs must be running for the CMDB Data Foundations dashboard to display data? (Select TWO)
ACMDB Get Well Metric Collection
BCMDB Data Foundations PA Metric Collection
CCMDB Workspace - Populate aggregates Monthly
DCMDB Health Scan Collection
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A CMDB administrator notices that the Insights view shows a red (Low) adoption level for the Data Ingestion category. What does this indicate, and what should they investigate?
AFewer than 33% of data governance features are in use; they should enable more CMDB Data Manager policies
BLess than 80% of CIs are processed by IRE; they should investigate CIs not going through identification and reconciliation
CNo Service Graph Connectors are installed; they should install at least one connector from the ServiceNow Store
DThe IntegrationHub ETL app is not installed; they should install it to improve data ingestion
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What are the four tabs available on the CMDB Data Foundations dashboard?
AData Ingestion, Data Governance, Search & Analytics, and Performance
BBest Practices, Customizations, Data Management Practices, and ITSM Processes
CCompliance, Health Score, Remediation, and Reporting
DFeature Adoption, Performance Insights, Application Services, and Cloud Resources
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Why might a feature adoption card in the CMDB Workspace Insights view not immediately reflect the latest status after a feature is installed and configured?
AThe card only updates when the CMDB administrator manually triggers a refresh
BCard data is collected by scheduled jobs that run every 24 hours, so up to a day may pass before the card reflects the latest status
CPerformance Analytics indicators must be manually recalculated before data appears on cards
DThe Insights view requires a browser cache clear before new data is displayed
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169applicationSelect all that apply
A ServiceNow administrator wants to review the CMDB Data Foundations dashboard but receives an access error. Which roles could grant the administrator access to this dashboard? (Select TWO)
Asn_cmdb_user
Bitil_admin
Casset
Dsn_cmdb_editor
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Starting with the Xanadu release, which feature in the CMDB Workspace replaces the legacy Multisource Report Builder for creating multisource queries?
ACMDB Query Builder
BCMDB 360 query builder
CCMDB Health Dashboard
DCMDB Unified Map
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171understandingSelect all that apply
Which THREE query types can be created using the CMDB 360 query builder in the CMDB Workspace? (Select THREE)
AGet Records
BFind Gap
CCompare Attribute Values
DReconciliation Audit
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What are the three result types available when creating a query in the legacy Multisource Report Builder?
ACI records, Multisource data records, Discovery sources
BCI records, Relationship records, Attribute records
CDiscovery sources, Reconciliation results, Health scores
DCI records, Application services, Technical services
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An administrator has just created and saved a new Multisource query in the legacy Multisource Report Builder. They want to create a Multisource report based on this query, but the Create Report button is grayed out. What must the administrator do first?
ARun the query, then create and run a schedule for the query
BAssign the cmdb_ms_admin role to their user account
CExport the query results to a CSV file first
DAdd at least one discovery source to the query conditions
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Which role is required to create, save, and modify queries in the CMDB Query Builder?
Acmdb_query_builder_read
Bcmdb_query_builder
Ccmdb_ms_editor
Dcmdb_admin
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In the CMDB Query Builder, what does a dashed line between two nodes on the canvas represent?
AA direct relationship between two CI classes
BAn invalid connection with missing relationship type information
CA pattern connection between an application service node and another node
DA reference connection to a non-CMDB table
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176understandingSelect all that apply
When building a query in the CMDB Query Builder, which TWO statements are true about non-CMDB tables? (Select TWO)
AA non-CMDB table cannot be the starting node in the query
BNon-CMDB tables are dragged from the CMDB Classes tab
CA CI reference column must be configured for the connection to a non-CMDB table
DNon-CMDB tables can only be added to combination queries
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A CMDB administrator needs to use the CMDB Query Builder to find all Tomcat WAR CIs that are NOT connected to any Windows Server. Which option should they select in the Relationship Types and Related Items section of the Connection Properties?
AAdd Relationship Types and filter for 'not equal to Windows Server'
BNo Relationships
CAdd a Related Item and select Windows Server as excluded
DAdd Relationship Types and set the direction to 'Upstream only'
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What role is required to access the CMDB 360 view in CMDB Workspace?
Acmdb_query_builder
Bsn_cmdb_user
Citil
Dcmdb_admin
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Which role is required to create and save queries in the CMDB Query Builder?
Acmdb_query_builder_read
Bsn_cmdb_user
Ccmdb_query_builder
Dcmdb_editor
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How many saved queries can the CMDB 360 Saved queries card display?
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On the CMDB 360 Multisource Data Preview page, what does a discovery source value highlighted in green indicate?
AThe value was reported by the most recent discovery scan
BThe value was used for the current CMDB attribute value
CThe value has been flagged for reconciliation review
DThe value comes from the designated primary discovery source
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What does a Service Mapping query type return when run in the CMDB Query Builder?
AAll CIs matching the specified attribute filters regardless of service membership
BAll Service Mapping services that contain the specified pattern of classes and relationships
CAll discovery sources that have mapped services in the environment
DAll CI relationships across the entire CMDB filtered by class type
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183understandingSelect all that apply
When viewing the Multisource Data Preview page from a CMDB 360 Data mismatch record, which THREE filtering options are available for viewing attributes? (Select all that apply)
AAll attributes
BAttributes with CMDB values
CAttributes with reconciliation conflicts
DAttributes with multisource data
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A CMDB administrator configures the 'Number of days since CIs were last discovered by a discovery source' setting to 5 days. A Windows server CI is reported by ServiceNow (today), SCCM (3 days ago), and ServiceWatch (6 days ago). How will this CI appear on the CMDB 360 dashboard?
AIt will not appear on any Potential issues card because the majority of discovery sources are reporting within the threshold
BIt will appear on the Data mismatch card due to timing differences between discovery sources
CIt will appear on the CIs not reported by discovery sources card because ServiceWatch has not reported within 5 days
DIt will appear on the Coverage: CIs with a single discovery source card since only one source is current
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185applicationSelect all that apply
A ServiceNow administrator wants to use the CMDB Query Builder to find all Tomcat WAR CIs that are connected to either a Linux Server or a Windows Server. Which TWO actions must the administrator perform when building this Service Mapping query? (Select TWO)
AToggle the And/Or operator on the connection lines to Or
BSelect Find Unrelated CIs in the Service Query Properties for both connections
CConnect the Tomcat WAR node to both the Linux Server and Windows Server nodes
DApply a filter on the Tomcat WAR node to restrict results to Linux and Windows platforms
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What are the three KPI tiles displayed on the CMDB Health Dashboard?
AAccuracy, Completeness, Compliance
BCompleteness, Correctness, Compliance
CAvailability, Completeness, Correctness
DCompliance, Coverage, Correctness
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Which system property is used to enable CMDB 360?
Aglide.identification_engine.multisource_cmdb_ci_enabled
Bsn_cmdb_ws.ms.calculate_cmdb_only
Cglide.identification_engine.multisource_enabled
Dglide.cmdb.logger.source.cmdb_multisource
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Which of the following roles grants access to the CMDB Health Dashboard?
Acmdb_admin
Bcmdb_ms_read
Casset
Dsn_cmdb_admin
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How is the overall health score on the CMDB Health Dashboard calculated by default?
AAs a weighted average based on administrator-configured KPI weights
BAs the lowest score among the three KPIs
CAs a simple average of the Completeness, Correctness, and Compliance KPI scores
DAs the sum of all compliant CIs divided by the total CI count
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What must be activated for the Service view in the CMDB Health Dashboard to display meaningful data?
ACMDB 360 (com.snc.cmdb) plugin
BEvent Management and Service Mapping Core plugin
CDiscovery and Service Mapping Patterns plugin
DCMDB CI Class Manager plugin
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191understandingSelect all that apply
Which of the following statements about CMDB 360 roles are correct? (Select TWO)
AThe cmdb_ms_read role allows users to create and run CMDB 360 queries
BThe cmdb_ms_editor role contains the cmdb_ms_read role
CThe cmdb_ms_admin role can modify CMDB 360 properties
DThe cmdb_ms_editor role can perform Recompute operations
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A CMDB administrator notices that CMDB 360 Coverage charts in CMDB Workspace have stopped populating data for a specific CI class. What is the most likely cause?
AThe CMDB 360 property glide.identification_engine.multisource_enabled has been set to false
BThe class has been added to the CMDB 360 denied classes [cmdb_multisource_deny_class] table
CThe number of multisource records for the class exceeded the threshold in the sn_cmdb_ws.ms.report_class_ci_count_max_threshold property
DThe cmdb_ms_admin role has been revoked from the administrator's account
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193applicationSelect all that apply
An administrator needs to capture CMDB 360 data for non-CMDB classes such as Serial Number [cmdb_serial_number]. Which properties must be set to true to accomplish this? (Select TWO)
Aglide.identification_engine.multisource_enabled
Bglide.identification_engine.multisource_cmdb_ci_enabled
Cglide.identification_engine.multisource_non_cmdb_ci_enabled
Dsn_cmdb_ws.ms.calculate_cmdb_only
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What is the primary purpose of the Common Service Data Model (CSDM)?
ATo replace the CMDB with a new database structure
BTo provide guidance on where to place data in ServiceNow for maximum value
CTo install new applications that manage service data
DTo create custom tables for each customer's unique needs
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What is 'technical debt' in the context of CSDM implementation?
AThe cost of purchasing ServiceNow licenses
BThe effort required to rework customizations that don't align with CSDM standards
CThe time needed to train users on new features
DThe budget allocated for IT infrastructure upgrades
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196knowledgeSelect all that apply
Which three pillars are essential for managing data successfully according to CSDM? (Select all that apply)
AIngest - bringing data into the system
BGovern - managing data lifecycle and structure
CInsight - using data for operational and strategic activities
DExport - sending data to external systems
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What is the key difference between the Application table (cmdb_ci_appl) and the Business Application table in ServiceNow?
AThey are the same table with different labels
BApplication is for discovered software installations; Business Application is for the portfolio of applications
CBusiness Application is for internal apps; Application is for external apps
DApplication requires a license; Business Application is free to use
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What is an Application Service in CSDM and why is it considered one of the most important objects?
AA cloud-hosted application that ServiceNow manages
BA deployed instance of a business application used for operational impact analysis
CA service ticket category for application-related issues
DA backup copy of a business application for disaster recovery
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What is the purpose of the Ideation and Strategy domain introduced in CSDM 5?
ATo manage incident tickets related to strategy meetings
BTo capture product ideas and strategic planning before development begins
CTo store user feedback after services are deployed
DTo track service level agreements for strategic services
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What does the Business Capability object in the Design and Planning domain represent?
AThe technical specifications of a software application
BWhat your company does, decomposed into subcapabilities for planning
CThe list of users who can access business applications
DThe hardware capacity requirements for running services
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Which attribute has replaced the 'use_for' field for identifying CI environments (dev, QA, prod) in CSDM?
Alifecycle_stage
Benvironment
Cinstall_status
Dstage_status
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What capability has replaced the use of cmdb_real_group and cmdb_real_group_type tables for identifying groups responsible for CIs?
AAssignment Groups
BTEAMs
CSupport Groups
DCI Relationships
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Why should organizations avoid creating CIs directly in the Base Service class?
AThe Base Service class has been completely removed from the platform
BExtended dedicated tables (business services, technical services) should be used via Service Builder
CThe Base Service class requires additional licensing
DCIs in the Base Service class cannot have relationships
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What has replaced the need for the Software Package and Software Install tables?
ADiscovery patterns
BSAM Foundations
CApplication Service records
DTEAMs capability
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205understandingSelect all that apply
Which implementation approaches for CSDM are recommended? (Select all that apply)
AOutcome-centric - tackling data requirements for a specific outcome
BDomain-centric - focusing on a specific area of the model
CStepwise (crawl, walk, run, fly) - legacy approach being moved away from
DBig-bang - implementing everything at once
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When a new version of CSDM is released (e.g., CSDM 5), what happens to existing CSDM implementations?
AExisting implementations must be completely rebuilt to comply with the new version
BCSDM iterates and adds to the model without removing previous work - organizations expand as needed
CAll tables are renamed and data must be migrated
DPrevious CSDM versions become unsupported immediately
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Why is the Business Process CI placed in the Foundation domain rather than other domains, even though it is a CMDB class?
AIt is deprecated and no longer used
BIt can reference multiple objects throughout the platform, not just other CIs
CIt has the smallest data footprint
DIt is only used by external integrations
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How many common value stream categories come out-of-box in ServiceNow, based on Harvard University research?
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What is the relationship between Life Cycle Stage and Stage Status in CSDM?
AThey are two names for the same attribute
BStage is the overall phase; Status provides greater detail within that stage
CStatus is the overall phase; Stage provides greater detail
DThey are independent attributes with no relationship
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Why are Life Cycle Stage and Stage Status values non-editable by customers in CSDM?
AThey are protected by licensing restrictions
BTo allow ServiceNow to develop consistent platform capabilities around known data values
CThey are calculated automatically and cannot be changed
DThey are only visible in reports, not on forms
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211knowledgeSelect all that apply
Which new Service Instance types were added in CSDM 5 beyond Application Service? (Choose 3)
AData Service Instance
BNetwork Service Instance
CBusiness Service Instance
DFacility Service Instance
ETechnical Service Instance
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What is the difference between AI Function and AI Application in CSDM?
AAI Function is for machine learning; AI Application is for rule-based AI
BAI Function is AI found in the cloud; AI Application is AI found on-premises
CAI Function is free; AI Application requires licensing
DAI Function runs on servers; AI Application runs on endpoints
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What was Technology Service Offering renamed to in CSDM 5?
ATechnical Service Offering
BTechnology Management Offering
CService Instance Offering
DIT Service Offering
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What is the primary purpose of Dynamic CI Groups in CSDM?
ATo manually assign CIs to support groups
BTo programmatically group CIs using various methods, enabling collective metadata management
CTo create backup copies of CI records
DTo delete obsolete CIs in bulk
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What does the Subscriber concept in Service Consumption allow organizations to define?
AThe technical components that deliver a service
BWho consumes a service - people, groups, departments, or locations
CThe pricing model for internal services
DThe SLA response times for incidents
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Why is the Service Consumption domain typically built with input from business stakeholders rather than IT technologists?
AIT technologists don't have system access to this domain
BBusiness stakeholders understand what business services exist and who depends on them
CIt requires special certifications that only business users have
DThe domain uses non-technical terminology that IT can't understand
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