CPOA Exam Preparation

Certified Platform Owner Associate

Official Exam Page ↗Practice Questions (46+)

Exam Details

70
Questions
90 min
Duration
70%
Passing Score
$300
Exam Fee

Exam Blueprint

ServiceNow Official Exam Blueprint
DomainWeight
Technology
  • • Upgrades, cloning, patches, testing, instance management, and platform core services
22.9%
Strategy
  • • Platform strategy, development roadmaps, citizen development, technical governance, and user experience
21.4%
People
  • • Organizational change management, certifications, sponsorship, roles, partners, and knowledge management
15.7%
Process
  • • Software development lifecycle (SDLC), code promotion, deployment processes, and Now Create
15.7%
ServiceNow Governance
  • • Licensing, subscriptions, integrations, governance levels, and KPIs
12.9%
Data
  • • Data strategy, reporting, Performance Analytics, compliance, and Strategic Planning Workspace
11.4%

Study Plan

Focus on high-weight topics first for maximum impact. Topics are ordered by exam weight.

1

Technology

22.9% weight

Upgrades, cloning, patches, testing, instance management, Instance Data Replication, Hermes messaging, and platform core services.

Key Concepts to Master:

Instance Data Replication (IDR)Hermes messaging and High AvailabilityNear and far clustersClone exclusions and data preserversIDR adapters for data transformation+3 more
Practice (10 questions)Learn Concepts
2

Strategy

21.4% weight

Platform strategy, development roadmaps, citizen development, technical governance, and user experience considerations for platform ownership.

Key Concepts to Master:

Platform roadmap developmentCitizen development enablementTechnical governance coding best practicesUser experience considerationsCMDB and data strategy+3 more
Practice (10 questions)Learn Concepts
3

People

15.7% weight

Organizational change management, certifications, sponsorship engagement, roles, partners, and knowledge management governance.

Key Concepts to Master:

OCM Community Champion roleConflict resolution between departmentsServiceNow certifications and skillsCommunication plan developmentSponsorship engagement+2 more
Practice (8 questions)Learn Concepts
4

Process

15.7% weight

Software development lifecycle (SDLC), code promotion with Update Sets, deployment processes, Now Create, and development environment strategy.

Key Concepts to Master:

Now Create deployment stagesUpdate Sets for code promotionDevelopment environment strategyWaterfall vs Agile approachesInstance strategy (dev/test/prod)+1 more
Practice (6 questions)Learn Concepts
5

ServiceNow Governance

12.9% weight

Licensing types and channels, subscriptions, integration options, governance levels, Service Catalog licensing implications, and KPIs like CSAT.

Key Concepts to Master:

Licensing channels and artifactsFulfiller vs User licensingThree levels of governanceIntegration optionsService Catalog licensing implications+1 more
Practice (6 questions)Learn Concepts
6

Data

11.4% weight

Data strategy, foundational vs transactional data, reporting, Performance Analytics, compliance, Strategic Planning Workspace, and value-driven metrics.

Key Concepts to Master:

Importance of data qualityFoundational vs transactional dataPerformance Analytics vs ReportingStrategic Planning Workspace (SPW)TRUST Center for compliance+1 more
Practice (6 questions)Learn Concepts

Required Courses

Official Now Learning courses that cover the exam content.

Course information coming soon. Visit the official exam page for the latest requirements.

Official Documentation

ServiceNow docs pages that map to the exam domains.

Documentation links coming soon. Visit docs.servicenow.com for the official documentation.

Prerequisites

  • •ServiceNow CSA certification (recommended)
  • •Experience in platform governance and strategy
  • •Understanding of ServiceNow best practices

Ready to Practice?

Test your knowledge with 46+ practice questions

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