Overview
Platform strategy encompasses how organizations align their ServiceNow investments with business objectives. As a Platform Owner, you must understand roadmap development, citizen development enablement, technical governance, and user experience considerations.
Why It Matters for the Exam
Strategy accounts for approximately 21.4% of the CPOA exam. Questions focus on how to create platform roadmaps, enable citizen development safely, implement technical governance coding best practices, and consider user experience in platform decisions.
Key Concepts to Master
💡 Exam Tips & Strategy
Focus on strategic alignment between platform capabilities and business needs. Remember that citizen development is enabled through low-code tools with proper governance. Know that PMO Functions require high engagement during implementation phases.