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Technology

ServiceNow CPOA Study Guide

Overview

Technology domain covers the technical aspects of platform management including Instance Data Replication (IDR), Hermes messaging for high availability, upgrade best practices, and cloning with data preservers. Understanding these technical foundations is crucial for platform stability.

Why It Matters for the Exam

Technology accounts for approximately 22.9% of the CPOA exam - the largest domain. Questions focus on IDR adapters and monitoring, Hermes near/far cluster architecture, AHA transfer processes, and upgrade best practices.

Key Concepts to Master

1Instance Data Replication (IDR)
2Hermes messaging and High Availability
3Near and far clusters
4Clone exclusions and data preservers
5IDR adapters for data transformation
6Upgrade best practices
7IDR Monitoring and Queue dashboards
8AHA transfer process

💡 Exam Tips & Strategy

Never apply upgrades directly to production without testing in sub-production first. The IDR Monitoring Dashboard tracks producer/consumer replication sets, scheduled jobs, and seeding requests. Messages go to the near cluster under normal operation.

10
Practice Questions
22.9%
Exam Weight
CPOA
Certification