Overview
Process management for Platform Owners involves understanding SDLC methodologies, code promotion processes, and environment strategies. Knowing when to use Waterfall vs Agile and how to properly promote code through development, test, and production instances is essential.
Why It Matters for the Exam
Process accounts for approximately 15.7% of the CPOA exam. Questions test your knowledge of deployment stages in Now Create, proper code promotion using Update Sets, and the benefits and drawbacks of different SDLC approaches.
Key Concepts to Master
1Now Create deployment stages
2Update Sets for code promotion
3Development environment strategy
4Waterfall vs Agile approaches
5Instance strategy (dev/test/prod)
6Testing and validation
💡 Exam Tips & Strategy
Focus on the sequence of deployment stages: development → testing/validation → production. Remember that multiple instances (dev/test/prod) enable safe testing before affecting end users.
6
Practice Questions
15.7%
Exam Weight
CPOA
Certification