Overview
People management in platform ownership involves OCM Community Champions, certifications and skills alignment, communication planning, partner management, and knowledge governance. Success depends on having the right people with the right skills and sponsors who are committed.
Why It Matters for the Exam
People accounts for approximately 15.7% of the CPOA exam. Questions focus on OCM Champion roles, resolving departmental conflicts through governance, matching certifications to project needs, and managing knowledge effectively.
Key Concepts to Master
1OCM Community Champion role
2Conflict resolution between departments
3ServiceNow certifications and skills
4Communication plan development
5Sponsorship engagement
6Partner and supplier management
7Knowledge management governance
💡 Exam Tips & Strategy
Remember that sponsorship engagement fails when sponsors lack authority or commitment. ServiceNow Partner Portal is the official source for partner information. Knowledge management requires governance with lifecycle management and reviews.
8
Practice Questions
15.7%
Exam Weight
CPOA
Certification