People Questions
Organizational change management, certifications, sponsorship engagement, roles, partners, and knowledge management governance.
About People
People management in platform ownership involves OCM Community Champions, certifications and skills alignment, communication planning, partner management, and knowledge governance. Success depends on having the right people with the right skills and sponsors who are committed.
Why This Matters for Your Exam
People accounts for approximately 15.7% of the CPOA exam. Questions focus on OCM Champion roles, resolving departmental conflicts through governance, matching certifications to project needs, and managing knowledge effectively.
Key Concepts to Master
Understand the scope of OCM Community Champions in driving adoption within departments. Know how to resolve conflicts between IT and Security through governance meetings. Match certifications to skills (CAD for development, CSA for administration).
Exam Tips
Remember that sponsorship engagement fails when sponsors lack authority or commitment. ServiceNow Partner Portal is the official source for partner information. Knowledge management requires governance with lifecycle management and reviews.
Practice Questions
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