Strategy Questions
Platform strategy, development roadmaps, citizen development, technical governance, and user experience considerations for platform ownership.
About Strategy
Platform strategy encompasses how organizations align their ServiceNow investments with business objectives. As a Platform Owner, you must understand roadmap development, citizen development enablement, technical governance, and user experience considerations.
Why This Matters for Your Exam
Strategy accounts for approximately 21.4% of the CPOA exam. Questions focus on how to create platform roadmaps, enable citizen development safely, implement technical governance coding best practices, and consider user experience in platform decisions.
Key Concepts to Master
Know the key inputs to platform roadmaps (business objectives, ServiceNow releases). Understand how Flow Designer with delegated development enables citizen development. Master the role of CMDB in protecting the technology landscape and the impact of not having contextual CMDB data.
Exam Tips
Focus on strategic alignment between platform capabilities and business needs. Remember that citizen development is enabled through low-code tools with proper governance. Know that PMO Functions require high engagement during implementation phases.
Practice Questions
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