CIS-HAM Exam Preparation
Certified Implementation Specialist - Hardware Asset Management
Exam Details
Exam Blueprint
ServiceNow Official Exam Blueprint| Domain | Weight |
|---|---|
Practical Asset Management
| 30% |
Data Integrity & Sources
| 27% |
ITAM Overview & Fundamentals
| 20% |
Operational Integration
| 18% |
Financial Management
| 5% |
Study Plan
Focus on high-weight topics first for maximum impact. Topics are ordered by exam weight.
Practical Asset Management
30% weightConsumables, inventory and stock, automation, asset flows, tasks, contract management, and retirement.
Key Concepts to Master:
Data Integrity & Sources
27% weightTrustworthy data, assets vs CIs, hardware discovery, normalization, and Hardware Model Normalization.
Key Concepts to Master:
ITAM Overview & Fundamentals
20% weightIT asset management basics, hardware asset lifecycle, implementation best practices, personas and roles.
Key Concepts to Master:
Operational Integration
18% weightReports, dashboards, Hardware Asset Workspace, requests, procurement, data certification, and hygiene.
Key Concepts to Master:
Financial Management
5% weightHardware contract financials, rate cards, expense lines, depreciation, fixed assets, and total cost of ownership.
Key Concepts to Master:
Required Courses
Official Now Learning courses that cover the exam content.
Course information coming soon. Visit the official exam page for the latest requirements.
Official Documentation
ServiceNow docs pages that map to the exam domains.
Documentation links coming soon. Visit docs.servicenow.com for the official documentation.
Prerequisites
- •ServiceNow CSA certification
- •CIS-DF (Data Foundations) certification
- •Hardware asset management experience
- •Understanding of asset lifecycle