Overview
Data Integrity covers how hardware data flows into ServiceNow, the relationship between assets and configuration items (CIs), Discovery integration, and Hardware Model Normalization for creating accurate hardware models.
Why It Matters for the Exam
This domain is 27% of the exam. Expect questions on assets vs CIs, Discovery integration, CI to asset relationships, Hardware Model Normalization, Normalization Data Services, and data synchronization between CMDB and Asset tables.
Key Concepts to Master
1Trustworthy data principles
2Assets vs Configuration Items
3Asset-CI relationships
4Discovery integration
5CI verification
6Hardware Model Normalization
7Normalization Data Services
8Content Service for hardware
💡 Exam Tips & Strategy
Assets track financial data (cost, depreciation); CIs track technical data. Not all CIs are assets, and not all assets are CIs. Hardware Model Normalization matches discovered hardware to normalized models. The Content Service provides model lifecycle data.
16
Practice Questions
27%
Exam Weight
CIS-HAM
Certification