ITAM Overview & Fundamentals
ServiceNow CIS-HAM Study Guide
Overview
ITAM Fundamentals covers the core concepts of IT Asset Management and Hardware Asset Management in ServiceNow, including asset lifecycle stages, ITAM personas and roles, and implementation best practices.
Why It Matters for the Exam
This domain represents 20% of the CIS-HAM exam. Questions cover ITAM terminology, hardware asset lifecycle stages, HAM personas (Asset Manager, Procurement, etc.), ITSM Asset Management vs HAM capabilities, and implementation methodology.
Key Concepts to Master
1IT Asset Management concepts
2Hardware asset lifecycle stages
3ITSM Asset Management vs HAM
4HAM personas and roles
5Asset Manager responsibilities
6Implementation methodology
7Now Create approach
8HAM capability blueprint
💡 Exam Tips & Strategy
ITSM Asset Management is included with ITSM licenses; HAM requires additional licensing. The asset lifecycle includes Plan, Acquire, Deploy, Operate, Retire, and Dispose phases. Know which features require which plugins.
12
Practice Questions
20%
Exam Weight
CIS-HAM
Certification