Practical Asset Management
ServiceNow CIS-HAM Study Guide
Overview
Practical Asset Management covers day-to-day HAM operations including consumable tracking, inventory and stock management, automated asset flows and tasks, contract lifecycle, and asset retirement processes.
Why It Matters for the Exam
This is the largest domain at 30% of the exam. Questions focus on consumable management, inventory tracking, stock rules, transfer orders, asset flows for automation, asset tasks, contract management, and the retirement/disposal process.
Key Concepts to Master
1Assets vs consumables
2Consumable tracking
3Stockrooms and locations
4Transfer orders
5Stock rules automation
6Asset flows
7Asset tasks
8Retirement and disposal
💡 Exam Tips & Strategy
Consumables are tracked by quantity, not individually. Stock rules trigger automatic reordering. Asset flows define the sequence of tasks for lifecycle events. Retirement moves assets through states before final disposal.
18
Practice Questions
30%
Exam Weight
CIS-HAM
Certification