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Idea and Demand

ServiceNow CIS-SPM Study Guide

Overview

Ideas and Demands represent the intake mechanism for potential work. Ideas capture innovation proposals while Demands represent work requests that need assessment before becoming projects.

Why It Matters for the Exam

Idea and Demand covers 18% of the CIS-SPM exam. This is the entry point for work into the SPM system.

Key Concepts to Master

1Idea management
2Demand intake process
3Assessment criteria
4Scoring and prioritization
5Approval workflows
6Idea to demand conversion
7Demand to project promotion
8Strategic alignment scoring

💡 Exam Tips & Strategy

Know the difference between ideas and demands. Understand the assessment process and criteria. Focus on the workflow from submission to project creation.

11
Practice Questions
18%
Exam Weight
CIS-SPM
Certification