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Resource Management

ServiceNow CIS-SPM Study Guide

Overview

Resource Management ensures the right people are assigned to the right work at the right time. It includes capacity planning, allocation, and utilization tracking.

Why It Matters for the Exam

Resource Management covers 23% of the CIS-SPM exam. Effective resource management is critical for project success.

Key Concepts to Master

1Resource pools
2Resource allocation
3Capacity planning
4Utilization tracking
5Allocation methods
6Resource requests
7Conflict management
8Team management

💡 Exam Tips & Strategy

Focus on resource allocation mechanisms, capacity calculations, and conflict resolution. Know the different allocation methods and when to use each.

14
Practice Questions
23%
Exam Weight
CIS-SPM
Certification