ServiceNow AI Platform capabilities
ServiceNow AI Platform capabilities release ServiceNow AI Platform® capabilities were enhancements and updates in the Zurich release. Expand the services your system of
View in ServiceNow docs →Advanced Work Assignment (AWA)
Advanced Work Assignment (AWA) release notes Advanced Work Assignment (AWA) application automatically assigns work items to your agents based on their availability, capacity, and optionally, skills. AWA was enhanced and updated in the Zurich release. AWA highlights for the Zurich release
View in ServiceNow docs →Automated Test Framework
Automated Test Framework release notes Automated Test Framework enables you to create and run automated tests to confirm that your modified instance works after an upgrade, during application development, or when deploying instance configurations with update sets. Review failed test results
View in ServiceNow docs →Configuration Management Database (CMDB)
Configuration Management Database (CMDB) release notes Configuration Management Database (CMDB) application stores data about the infrastructure of your organization. CMDB was enhanced and updated in the Zurich release. CMDB highlights for the Zurich release
View in ServiceNow docs →Now Assist for CMDB
Now Assist for CMDB release notes The Now Assist for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remed
View in ServiceNow docs →Document Services
Document Services release notes Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced a
View in ServiceNow docs →Hermes Messaging Service
Hermes Messaging Service release notes Hermes Messaging Service application enables you to integrate your Apache Kafka environment with your ServiceNow® instance. Hermes Messaging Service was enhanced and updated in the Zurich release. Hermes Messaging Service highlights for the Zurich release
View in ServiceNow docs →Instance Data Replication
Instance Data Replication release notes Instance Data Replication (IDR) application simplifies the data replication process between instances. Instance Data Replication was enhanced and updated in the Zurich release. Instance Data Replication highlights for the Zurich release
View in ServiceNow docs →Knowledge Management
Knowledge Management release notes Knowledge Management application enables you to share Knowledge articles that provide users with information for self-help, troubleshooting, and task resolution. Knowledge Management was enhanced and updated in the Zurich release. Knowledge Management highlight
View in ServiceNow docs →Service Catalog
Service Catalog release notes Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Zurich release. Service Catalog highlights for the Zurich release
View in ServiceNow docs →MID Server
MID Server release notes MID Server application enables communication and data transfers between a ServiceNow instance and external applications, data sources, and services. MID Server was enhanced and updated in the Zurich release. MID Server highlights for the Zurich release
View in ServiceNow docs →Notify
Notify application adds support for SMS and voice channels on the ServiceNow AI Platform® to communicate with customers. Notify was enhanced and updated in the Zurich release. Notify highlights for the Zurich release Build Notify subflows according to your requirements by using the default subfl
View in ServiceNow docs →Password Reset
Password Reset release notes Password Reset application enables you to set up your end users to reset and change their passwords either using self-service or with the help of a service desk agent. Password Reset was enhanced and updated in the Zurich release. Password Reset highlights for the Zu
View in ServiceNow docs →Knowledge Center
Knowledge Center release notes Knowledge Center helps you manage your knowledge articles from a single interface. It consists of dashboards that provide metrics of articles and facilitate swift actions. Knowledge Center is introduced in the Zurich release. Knowledge Center highlights for
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