ServiceNow AI Platform capabilities
ServiceNow AI Platform capabilities release ServiceNow AI Platform® capabilities were enhancements and updates in the Washington DC release. Expand the services your system of
View in ServiceNow docs →Advanced Work Assignment
Advanced Work Assignment release notes Advanced Work Assignment (AWA) application automatically assigns work items to your agents, based on their availability, capacity, and optionally, skills. AWA was enhanced and updated in the Washington DC release. Advanced Work Assignment highlights for the
View in ServiceNow docs →Agent Chat
Agent Chat release notes Agent Chat application enables agents to interact directly with end users through chat. Agent Chat was enhanced and updated in the Washington DC release. Agent Chat highlights for the Washington DC release
View in ServiceNow docs →Automated Test Framework
Automated Test Framework release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of Automated Test Framework Release Notes
View in ServiceNow docs →Configuration Management Database (CMDB)
Configuration Management Database (CMDB) release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of Configuration Management Database (CMDB) Rele
View in ServiceNow docs →Decision Builder
Decision Builder release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of Decision Builder Release Notes
View in ServiceNow docs →Document Services
Document Services release notes Document Services application provides a broad range of services related to document management, such as creation, maintenance, conversion, and integration with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Washington D
View in ServiceNow docs →Hermes Messaging Service
Hermes Messaging Service release notes Hermes Messaging Service enables you to integrate your Apache Kafka environment with your ServiceNow® instance. Hermes Messaging Service was enhanced and updated in the Washington DC release. Hermes Messaging Service highlights for the Washington DC release
View in ServiceNow docs →Instance Data Replication
Instance Data Replication release notes Instance Data Replication (IDR) application simplifies the data replication process between instances. Instance Data Replication was enhanced and updated in the Washington DC release. Instance Data Replication highlights for the Washington DC release
View in ServiceNow docs →Knowledge Management
Knowledge Management release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of Knowledge Management Release Notes Washington DC
View in ServiceNow docs →MID Server
MID Server release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of MID Server Release Notes Washington DC
View in ServiceNow docs →Notify
Notify application provides support for SMS and voice channels on the ServiceNow AI Platform to communicate with customers. Notify was enhanced and updated in the Washington DC release. Notify highlights for the Washington DC release Control who can start a conference call or send an SMS on a ta
View in ServiceNow docs →Password Reset
Password Reset release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of Password Reset Release Notes Washington DC
View in ServiceNow docs →Service Catalog
Service Catalog release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of Service Catalog Release Notes Washington DC
View in ServiceNow docs →Sidebar
Sidebar release notes Sidebar application enables agents and subject matter experts to collaborate when addressing user issues. Sidebar was enhanced and updated in the Washington DC release. Sidebar highlights for the Washington DC release
View in ServiceNow docs →Virtual Agent
Virtual Agent release notes This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. Summary of Virtual Agent Release Notes Washington DC
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