ServiceNow AI Platform capabilities
ServiceNow AI Platform capabilities release ServiceNow AI Platform® capabilities were enhancements and updates in the Yokohama release. Expand the services your system of
View in ServiceNow docs →Advanced Work Assignment
Advanced Work Assignment release notes Advanced Work Assignment (AWA) application automatically assigns work items to your agents based on their availability, capacity, and optionally, skills. Advanced Work Assignment was enhanced and updated in the Yokohama release. Advanced Work Assignment hig
View in ServiceNow docs →Automated Test Framework
Automated Test Framework release notes Automated Test Framework enables you to create and run automated tests to confirm that your modified instance works after an upgrade, during application development, or when deploying instance configurations with update sets. Review failed test results
View in ServiceNow docs →Configuration Management Database (CMDB)
Configuration Management Database (CMDB) release notes Configuration Management Database (CMDB) application stores data about the infrastructure of your organization. CMDB was enhanced and updated in the Yokohama release. CMDB highlights for the Yokohama release
View in ServiceNow docs →Document Services
Document Services release notes Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced a
View in ServiceNow docs →MID Server
MID Server release notes MID Server application enables communication and data transfers between a ServiceNow instance and external applications, data sources, and services. MID Server was enhanced and updated in the Yokohama release.
View in ServiceNow docs →Notify
Notify application provides support for SMS and voice channels on the ServiceNow AI Platform® to communicate with customers. Notify was enhanced and updated in the Yokohama release. Notify highlights for the Yokohama release Enhanced security for all client-callable script includes by enabling s
View in ServiceNow docs →Password Reset
Password Reset release notes Password Reset application enables you to set up your end users to reset and change their passwords either using self-service or with the help of a service desk agent. Password Reset was enhanced and updated in the Yokohama release. Password Reset highlights for the
View in ServiceNow docs →Hermes Messaging Service
Hermes Messaging Service release notes Hermes Messaging Service application enables you to integrate your Apache Kafka environment with your ServiceNow® instance. Hermes Messaging Service was enhanced and updated in the Yokohama release. Hermes Messaging Service highlights for the Yokohama relea
View in ServiceNow docs →Knowledge Management
Knowledge Management release notes Knowledge Management application enables you to share knowledge articles that provide users with information for self-help, troubleshooting, and task resolution. Knowledge Management was enhanced and updated in the Yokohama release. Knowledge Management highlig
View in ServiceNow docs →Instance Data Replication
Instance Data Replication release notes Instance Data Replication (IDR) application simplifies the data replication process between instances. Instance Data Replication was enhanced and updated in the Yokohama release. Instance Data Replication highlights for the Yokohama release
View in ServiceNow docs →Now Assist for Configuration Management Database (CMDB)
Now Assist for Configuration Management Database (CMDB) release notes Now Assist for CMDB application displays comprehensive summaries for configuration items (CIs) and accelerates the process of remediating duplicate CIs. Now Assist for CMDB was enhanced and updated in the Yokohama release. Now
View in ServiceNow docs →Service Catalog
Service Catalog release notes Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Yokohama release. Service Catalog highlights for the Yokohama release
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