ServiceNow AI Platform capabilities
ServiceNow AI Platform capabilities release ServiceNow AI Platform® capabilities were enhancements and updates in the Xanadu release. Expand the services your system of
View in ServiceNow docs →Advanced Work Assignment
Advanced Work Assignment release notes Advanced Work Assignment (AWA) application automatically assigns work items to your agents based on their availability, capacity, and optionally, the skills. Advanced Work Assignment was enhanced and updated in the Xanadu release. Advanced Work Assignment h
View in ServiceNow docs →Assessments and Surveys
Assessments and Surveys release notes Assessments and Surveys application enables you to create, send, and collect responses for surveys. Assessments and Surveys was enhanced and updated in the Xanadu release Assessments and Surveys highlights for the Xanadu release
View in ServiceNow docs →Configuration Management Database (CMDB)
Configuration Management Database (CMDB) release notes CMDB application stores data about the infrastructure of your organization. CMDB was enhanced and updated in the Xanadu release. CMDB highlights for the Xanadu release
View in ServiceNow docs →Document Services
Document Services release notes Document Services application provides a broad range of services related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and update
View in ServiceNow docs →Hermes Messaging Service
Hermes Messaging Service release notes Hermes Messaging Service application enables you to integrate your Apache Kafka environment with your ServiceNow® instance. Hermes Messaging Service was enhanced and updated in the Xanadu release. Hermes Messaging Service highlights for the Xanadu release
View in ServiceNow docs →Knowledge Management
Knowledge Management release notes Knowledge Management application enables you to share knowledge articles that provide users with information for self-help, troubleshooting, and task resolution. Knowledge Management was enhanced and updated in the Xanadu release. Knowledge Management highlight
View in ServiceNow docs →MID Server
MID Server release notes MID Server application enables communication and data transfers between a ServiceNow instance and external applications, data sources, and services. MID Server was enhanced and updated in the Xanadu release. MID Server highlights for the Xanadu release
View in ServiceNow docs →Notify
Notify application provides support for SMS and voice channels on the ServiceNow AI Platform® to communicate with customers. Notify was enhanced and updated in the Xanadu release. Notify highlights for the Xanadu
View in ServiceNow docs →Password Reset
Password Reset release notes Password Reset application helps your end users reset and change their passwords either using self-service or with the help of a service desk agent. Password Reset was enhanced and updated in the Xanadu release. Password Reset highlights for the Xanadu release
View in ServiceNow docs →Service Catalog
Service Catalog release notes Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Xanadu release. Service Catalog highlights for the Xanadu release
View in ServiceNow docs →Skills Management
Skills Management release notes Skills Management application enables you to assess the skills that your organization needs, identify any gaps, and implement effective hiring or training plans for your teams. Skills Management was enhanced and updated in the Xanadu release. Skills Management hig
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