CPOA - Certified Platform Owner Associate
The ServiceNow Certified Platform Owner Associate (CPOA) certification validates understanding of platform governance, strategy, and management. This certification is designed for those responsible for overseeing the ServiceNow platform within their organization.
Better Than a CPOA Dump
Looking for a shortcut? We get it. The CPOA exam costs $300 — and failing means paying again. Dumps seem tempting, but they come with problems.
Pass the exam and actually understand the material. 46+ practice questions with detailed explanations.
Exam Domains
The CPOA exam covers these key areas. Master each domain to maximize your chances of passing.
Strategy
Platform strategy, development roadmaps, citizen development, technical governance, and user experience
People
Organizational change management, certifications, sponsorship, roles, partners, and knowledge management
Process
Software development lifecycle (SDLC), code promotion, deployment processes, and Now Create
Technology
Upgrades, cloning, patches, testing, instance management, and platform core services
Data
Data strategy, reporting, Performance Analytics, compliance, and Strategic Planning Workspace
ServiceNow Governance
Licensing, subscriptions, integrations, governance levels, and KPIs
Practice by Topic
Focus on specific areas to strengthen your weak points.
Strategy
Platform strategy, development roadmaps, citizen development, technical governance, and user experience considerations for platform ownership.
People
Organizational change management, certifications, sponsorship engagement, roles, partners, and knowledge management governance.
Process
Software development lifecycle (SDLC), code promotion with Update Sets, deployment processes, Now Create, and development environment strategy.
Technology
Upgrades, cloning, patches, testing, instance management, Instance Data Replication, Hermes messaging, and platform core services.
Data
Data strategy, foundational vs transactional data, reporting, Performance Analytics, compliance, Strategic Planning Workspace, and value-driven metrics.
ServiceNow Governance
Licensing types and channels, subscriptions, integration options, governance levels, Service Catalog licensing implications, and KPIs like CSAT.
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Prerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification (recommended)
- 2Experience in platform governance and strategy
- 3Understanding of ServiceNow best practices
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
Ready to Start Practicing?
Begin with our free questions to assess your current knowledge level.