Employee Service Management in Zurich
37 documented changes · September 2025
Employee Service Management
Employee Service Management release notes Employee Service Management has new and updated features in the Zurich release HR Service Delivery release notes
View in ServiceNow docs →HR Service Delivery
HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Zurich release. Alumni Center release notes The ServiceNow® Alumni Center applicat
View in ServiceNow docs →Alumni Center
Alumni Center release notes Alumni Center application provides a way to stay connected with former employees and non-employees like volunteers and contractors. Alumni Center was enhanced and updated in the Zurich release. Alumni Center highlights for the Zurich release
View in ServiceNow docs →Growth Experiences
Growth Experiences release notes Growth Experiences suite enables managers and employees to identify and track career growth and development opportunities. It supports career growth through conversations, talking points, and ongoing development tracking. Growth Experiences was enhanced and u
View in ServiceNow docs →Career Conversations
Career Conversations release notes Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release. Career Conversations highlights for the Zuric
View in ServiceNow docs →Mentoring
Mentoring release notes Mentoring application is a platform that connects individuals seeking mentorship with experienced mentors. It creates a seamless experience for both mentees and mentors. Mentoring was enhanced and updated in the Zurich release. Mentoring highlights for the Zurich release
View in ServiceNow docs →Skills Foundation
Skills Foundation release notes Skills Foundation application provides an overview of skills-related data and enables admins to work on Job architecture data from a single location. Skills Foundation was enhanced and updated in the Zurich release. Skills Foundation highlights for the Zurich rele
View in ServiceNow docs →Hiring Experiences
Hiring Experiences release notes Hiring Experiences is a suite of applications that offers a flexible and interactive workspace where hiring managers, recruiters, interviewers, and applicants can seamlessly perform their respective hiring tasks. Hiring Experiences has new applications and features i
View in ServiceNow docs →Applicant Center
Applicant Center release notes Applicant Center application provides your applicants with a dedicated portal that has a seamless process and supports effective engagement with the stakeholders in the hiring process. Applicant Center is a new application in the Zurich release. Applicant Center hi
View in ServiceNow docs →Hiring
Hiring application in the Manager Hub streamlines the hiring process and enhances collaboration, accountability, and communication for hiring managers. Hiring is a new application in the Zurich release. Hiring highlights for the Zurich release Manage all your hiring needs efficiently with a seam
View in ServiceNow docs →Interview management
Interview management release notes Interview management application streamlines the interview setup and scheduling process by minimizing manual tasks and improving efficiency. Interview management is a new application in the Zurich release. Interview management highlights for the Zurich release
View in ServiceNow docs →Recruitment workspace
Recruitment workspace release notes Recruitment workspace application provides a flexible workspace for you as a recruiter to manage, prioritize, and perform your work. Recruitment workspace is a new application in the Zurich release. Recruitment workspace highlights for the Zurich release
View in ServiceNow docs →Talent profile
Talent profile release notes Talent profile application helps you get an aggregated view of different talent types at different touch points in the hiring workflow. Talent profile is a new application in the Zurich release. Talent profile highlights for the Zurich release
View in ServiceNow docs →HR Multi Instance Integration
HR Multi Instance Integration release notes The ServiceNow®HR Multi Instance Integration centralizes the delivery of HR services in a shared services model, enabling consumers and providers to connect their instances to securely build business workflows across the ServiceNow ecosystem. HR Multi Inst
View in ServiceNow docs →HR Service Delivery integration with Accurate Background service
HR Service Delivery integration with Accurate Background service release notes HR Service Delivery integration with Accurate Background service application uses REST services to request background checks through the Accurate Background service. This application is no longer supported starting wi
View in ServiceNow docs →HR Service Delivery integration with First Advantage service
HR Service Delivery integration with First Advantage service release notes HR Service Delivery integration with First Advantage service application uses SOAP services to request background checks through the First Advantage service. This application is no longer supported starting with the Zuric
View in ServiceNow docs →HR Service Delivery integration with Sterling Talent Solutions service
HR Service Delivery integration with Sterling Talent Solutions service release notes HR Service Delivery integration with Sterling Talent Solutions service application uses REST services to request background checks through the Sterling Talent Solutions service. This application is no longer su
View in ServiceNow docs →Journey designer
Journey designer release notes Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Zurich release
View in ServiceNow docs →Learning Posts
Learning Posts release notes Learning Posts application enables you to create an omni-channel learning experience for your employees empowering them with the right learning at the right time. This application is no longer supported starting with Zurich release and all Learning Posts capabilities
View in ServiceNow docs →Lifecycle Events
Lifecycle Events release notes Lifecycle Events application is designed for managing HR cases that are long term in nature. These HR cases include, but aren’t limited to, onboarding, offboarding, parental leave of absence, and performance improvement plans. Lifecycle Events was enhanced and
View in ServiceNow docs →Listening Posts
Listening Posts release notes Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience. This application is no longer supported starting with the Zurich release.
View in ServiceNow docs →Now Assist for HR Service Delivery (HRSD)
Now Assist for HR Service Delivery (HRSD) release notes Now Assist for HR Service Delivery (HRSD) application brings generative AI to HR Service Delivery. Summarize case and chat information, and generates reply recommendations so that agents can propose quick resolutions. Now Assist for HRSD wa
View in ServiceNow docs →Contract Management Pro
Contract Management Pro release notes Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, w
View in ServiceNow docs →Now Assist in Contract Management
Now Assist in Contract Management release notes Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that autom
View in ServiceNow docs →Unified Employee Experience
Unified Employee Experience release notes The Unified Employee Experience has new and updated applications and features in the Zurich release. Employee Center release notes
View in ServiceNow docs →Employee Center
Employee Center release notes Employee Center application is a standard multidepartment, dynamic employee portal for unified service delivery and engagement. Employee Center was enhanced and updated in the Zurich release. Employee Center highlights for the Zurich release
View in ServiceNow docs →Employee Center Pro
Employee Center Pro release notes Employee Center Pro application provides a central hub for departmental services with unified system access and actionable content experiences. Employee Center Pro was enhanced and updated in the Zurich release. Employee Center Pro highlights for the Zurich rele
View in ServiceNow docs →Legal Service Delivery
Legal Service Delivery release notes Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Zurich release. Contract
View in ServiceNow docs →Contract Management Pro for Legal Service Delivery
Contract Management Pro for Legal Service Delivery release notes Contract Management Pro for Legal Service Delivery application enables you to configure and automate the legal contract lifecycle by creating contract document templates, clauses, and clause variations. You can submit, review, fina
View in ServiceNow docs →Legal Conflict of Interest
Legal Conflict of Interest release notes Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Legal Conflict of Interest was enhanced and updated in the Zurich rele
View in ServiceNow docs →Legal Hold Notification
Legal Hold Notification release notes Legal Hold Notification application helps organizations manage their legal obligation to preserve relevant information when a legal hold is issued. It enables you to create legal hold notifications, add custodian details, and send notices to preserve leg
View in ServiceNow docs →Legal Matter Management
Legal Matter Management release notes Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and provides a workflow with a mechanism to store supporting documents and track important milestones. Legal Matter Management was enhanced and up
View in ServiceNow docs →Legal Request Management
Legal Request Management release notes Legal Request Management application provides a unified mechanism for employees to get all the information, services, and help that they need from the legal department and a streamlined, collaborative process for the legal department to quickly resolve
View in ServiceNow docs →Legal Virtual Agent Conversations
Legal Virtual Agent Conversations release notes Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Zurich release, but it will be deprecated in a fu
View in ServiceNow docs →Now Assist for Legal Service Delivery (LSD)
Now Assist for Legal Service Delivery (LSD) release notes Now Assist for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter so that you understand the context, refresh the summary, and post the summary to the work notes. Thi
View in ServiceNow docs →Predictive intelligence for Legal Service Delivery
Predictive intelligence for Legal Service Delivery release notes The ServiceNow® Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for predicting subcategory and assignment groups for legal requests. This application is currently supported for the Zurich release, bu
View in ServiceNow docs →Now Assist for Workplace Service Delivery (WSD)
Now Assist for Workplace Service Delivery (WSD) release notes Now Assist for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the
View in ServiceNow docs →