Employee Service Management in Yokohama
18 documented changes · March 2025
Employee Service Management
Employee Service Management release notes Employee Service Management has new and updated features in the Yokohama release HR Service Delivery release notes
View in ServiceNow docs →HR Service Delivery
HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Yokohama release. Case and Knowledge Management release notes The ServiceNow® Case
View in ServiceNow docs →Case and Knowledge Management
Case and Knowledge Management release notes Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time. Case and Knowledge Management was enha
View in ServiceNow docs →Agent Workspace for HR Case Management
Agent Workspace for HR Case Management release notes Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly. Agent Workspace for HR Case Management was enhanced and updated in the Yokohama release. Agent Workspa
View in ServiceNow docs →Now Assist for HR Service Delivery (HRSD)
Now Assist for HR Service Delivery (HRSD) release notes Now Assist for HR Service Delivery (HRSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and
View in ServiceNow docs →Manager Hub
Manager Hub release notes Manager Hub application increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and pers
View in ServiceNow docs →Contract Management Pro
Contract Management Pro release notes Contract Management Pro is a contract lifecycle management solution that's easy to use and adopt. You can use it to set up contract document templates, clauses, clause variations, and to initiate contract requests. It also supports Now Assist driven
View in ServiceNow docs →Now Assist in Contract Management
Now Assist in Contract Management release notes Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that autom
View in ServiceNow docs →Legal Service Delivery
Legal Service Delivery release notes Legal Service Delivery streamlines legal operations by automating request intake, managing legal matters and investigations, and enabling secure collaboration across departments. Legal Service Delivery was enhanced and updated in the Yokohama release. Legal H
View in ServiceNow docs →Legal Hold Notification
Legal Hold Notification release notes Legal Hold Notification application helps organizations manage their legal obligation to preserve relevant information when a legal hold is issued. It enables you to create legal hold notifications, add custodian details, and send notices to preserve leg
View in ServiceNow docs →Contract Management Pro for Legal Service Delivery
Contract Management Pro for Legal Service Delivery release notes Contract Management Pro for Legal Service Delivery application enables you to configure and automate the legal contract lifecycle by creating contract document templates, clauses, and clause variations. You can submit, review, fina
View in ServiceNow docs →Now Assist for Legal Service Delivery (LSD)
Now Assist for Legal Service Delivery (LSD) release notes Now Assist for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter so that you understand the context, refresh the summary, and post the summary to the work notes. Thi
View in ServiceNow docs →Employee Center
Employee Center release notes Employee Center application is a multi-department dynamic portal for service delivery and employee engagement. Employee Center was enhanced and updated in the Yokohama release. Employee Center highlights for the Yokohama release
View in ServiceNow docs →ServiceNow Add-in for Microsoft 365
ServiceNow Add-in for Microsoft 365 release notes The ServiceNow Add-in for Microsoft 365 provides an extensible framework to invoke multi-department service workflows in ServiceNow®Employee Center embedded in Microsoft 365 apps. ServiceNow Add-in for Microsoft 365 is a new application in the Yokoha
View in ServiceNow docs →Journey designer
Journey designer release notes Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Yokohama relea
View in ServiceNow docs →Now Mobile
Now Mobile release notes Now Mobile® application enables your users and employees to submit incidents and requests, manage tasks, and access company resources from anywhere. Now Mobile® was enhanced and updated in the Yokohama release. Now Mobile® highlights for the Yokohama release
View in ServiceNow docs →Now Assist for Workplace Service Delivery (WSD)
Now Assist for Workplace Service Delivery (WSD) Release Notes The ServiceNow® Workplace Service Delivery application improves the employee workplace experience by automating workplace management and provides a single platform for all workplace services. Now Assist for Workplace Service Delivery (WSD
View in ServiceNow docs →Now Assist for Workplace Service Delivery (WSD)
Now Assist for Workplace Service Delivery (WSD) release notes Now Assist for Workplace Service Delivery (WSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case c
View in ServiceNow docs →