CSA Zurich Delta Exam
Maintain your Certified System Administrator certification by completing the Zurich delta exam. Learn what's new and validate your updated knowledge.
Delta Exam Timeline
What's New in Zurich
Key changes and features you need to know for the delta exam.
Review the Official Study Guide
ServiceNow provides a detailed study guide covering all Zurich release changes for the CSA certification.
Open Study GuidePrepare with Practice Questions
Reinforce your knowledge with our CSA practice materials.
User Interface & Navigation
Master the ServiceNow user interface including lists, forms, navigation, and the Application Navigator. Learn to customize your workspace for maximum productivity.
User Administration & Security
Learn to manage users, groups, and roles in ServiceNow. Understand Access Control Lists (ACLs) and how to implement security best practices.
Database Administration
Understand the ServiceNow data model, tables, fields, and the data dictionary. Learn to extend tables and manage data effectively.
Self-Service & Automation
Configure self-service portals, Service Catalog, Knowledge Management, and automation tools like Flow Designer to improve user experience.
Incident Management
Master ServiceNow Incident Management to restore normal service operation as quickly as possible. Learn incident states, priority, escalation, and resolution.
Problem Management
Learn to identify and manage the root cause of incidents through Problem Management. Understand known errors, workarounds, and permanent fixes.
Delta Exam Tips
Format & Structure
- •Non-proctored, online exam on Now Learning
- •10 multiple-choice questions
- •20 minute time limit
- •Up to 3 retakes allowed
Preparation Strategy
- •Focus on Zurich release notes
- •Review the official delta study guide
- •Practice in a Zurich PDI instance
- •Complete any related Now Learning courses
Don't Let Your Certification Expire
The delta exam window opens January 16, 2026.