Telecommunications, Media, and Technology in Zurich
10 documented changes · September 2025
Telecommunications, Media, and Technology
Telecommunications, Media, and Technology release notes ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Zurich release. Telecommunications products and applications
View in ServiceNow docs →Customer Service Problem Management
Customer Service Problem Management release notes Customer Service Problem Management application helps customer to identify and resolve service problems. Automatically suggests relevant diagnostic tests, as configured by admin, to check the service quality and troubleshoot the problem effec
View in ServiceNow docs →Customer Success Management
Customer Success Management release notes Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Customer Success Management was enhanced and updated in the Zurich
View in ServiceNow docs →Field Service Management for Telecommunication
Field Service Management for Telecommunication release notes Field Service Management for Telecommunication application enables you to manage the field service workflow for the telecommunication industry. Field Service Management for Telecommunication was enhanced and updated in the Zurich relea
View in ServiceNow docs →Now Assist for Telecommunications, Media and Technology (TMT)
Now Assist for Telecommunications, Media and Technology (TMT) release notes Now Assist for Telecommunications, Media and Technology (TMT) application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Teleco
View in ServiceNow docs →Now Assist for Sales and Order Management for Telecommunications (SOMT)
Now Assist for Sales and Order Management for Telecommunications (SOMT) release notes Now Assist for Sales and Order Management for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assi
View in ServiceNow docs →Proactive Service Experience Workflows
Proactive Service Experience Workflows release notes Proactive Service Experience Workflows helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. Proactive Service Exper
View in ServiceNow docs →Service Exchange
Service Exchange release notes Service Exchange will be renamed for the 2026 Australia release and will maintain the same functionality. This application enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom i
View in ServiceNow docs →Telecommunications Network Inventory
Telecommunications Network Inventory release notes Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services. Telecommunications Network Inventory
View in ServiceNow docs →Telecommunications Service Operations Management (TSOM)
Telecommunications Service Operations Management (TSOM) release notes Telecommunications Service Operations Management (TSOM) application provides visibility into network infrastructure and enables service providers to streamline data accuracy across systems. It supports proactive issue detectio
View in ServiceNow docs →